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Newest reviews for Hotel Augustea

  • Jorge
      Chile
    August 7, 2014

    location close to la republic square

    hotel is not a hotel is a residential poor bad no elevator and breakfast room is to small

    4.6

  • Anonymous
      United Kingdom
    July 26, 2014

    The room was comfortable and very clean. The staff were polite and friendly.

    We would have appreciated a full length mirror and another electrical socket. Also, a bit more variety for breakfast. The only thing that we really didn't like was the stairs before the lift in the entrance which were hard work with luggage.

    7.5

  • Anonymous
      Australia
    July 24, 2014

    Location

    We booked a room with air conditioning but when we arrived it wasn't working. We asked on the second day and we're told it was being fixed. After four nights we still had no air conditioning and when we asked for a discount or compensation on check out we were refused. In 33 degree heat this was unacceptable and the staff member was not accommodating.

    4.6

  • Panagiotis
      Greece
    July 16, 2014

    Good location; near to the terminal. Clean and large room.

    A secret charge appeared when a second visitor has been added to the booking form!!! A second charge emerged (city tax) that raised the total amount of payment even more. The staff (not all) behave like you own them something. For example, I got a second plate in breakfast with hesitation. The breakfast is given in a very small room. In the first day, there was no free table for us!!! We had to wait for one to be free. Moreover, the breakfast was poor and without plenty of things. Our room was in the opposite of the breakfast room. Of course, we were awaken at the 7 in the morning....

    4.6

  • Ian
      United Kingdom
    July 16, 2014

    excellent location,close to termini and access to major locations,the staff are very helpful and friendly,great choice of breakfast: meats,rolls pastrys cereals fruit,fresh orange /pineapple juice.The dining staff were refilling the food as it was eaten.Rooms were cleaned everyday,clean towels etc.

    9.6

  • Maria
      United States of America
    July 2, 2014

    location is great! staff is very helpful and friendly

    there should be a no smoking policy people are smoking everywhere

    8.3

  • Pradeep
      Russia
    June 28, 2014

    Good hotel located near the station. A bit old fashioned but spacious rooms. Overall a good hotel

    6.3

  • Anonymous
      United States of America
    June 22, 2014

    Excellent location

    The rooms were too small The breakfast was not fresh - would have liked fresh fruit (instead of form a can) Small elevator

    5.4

  • Anonymous
      Canada
    June 19, 2014

    Little rooms and bed matress is not comfortable

    5.4

  • Lucie
      United Kingdom
    June 12, 2014

    The location was great, we walked to all the attractions and didn't need to get public transport.

    We booked a triple room which was directly opposite the breakfast room, meaning we were awoken from 6am every morning by staff preparing, or other guests loudly chatting down the hall. The triple room also consisted of one double bed and one single camp bed - the double bed was fine, but as the occupier of the camp bed I slept very poorly as it was rock hard - much like sleeping on a set of dinner trays.

    5.8

  • Aleksandar
      Slovenia
    June 4, 2014

    the location...you are straight in the heart of Rome, a step prom the main station, a step prom the metro...and just a 5 min walk from the historic center...

    they have a strange way to bill the service, the breakfast is way under any expectation...the in Italy no espresso? the savory food, was uneatable... and the brioches were the cheapest on the market... don't forget that this is not a budget hotel!!! you just don't get what you pay for...

    5

  • Sheryll
      Italy
    May 31, 2014

    The location was perfect

    The customer service was very poor. Customers here in Australia come first over a phone call or talking to other staff. Eg. Two people were waiting to be served while staff argued with someone on the phone for over 20minutes. Shower was small, fine for us but unsure if this will be great for people that are much larger in size.

    5.4

  • Anonymous
      United States of America
    May 27, 2014

    The location is good for getting to the train station. I was able to walk all around the city, it's not very central but doable. I forgot an item and they were very responsive with returning it!

    Elevator didn't work. Could use some updating.

    6.7

  • Anonymous
      Ireland
    May 20, 2014

    Location very convenient to Termini (5 mins) and the Roman Forum (15 mins). Decent value.

    Room 65 is tiny

    7.9

  • Anonymous
      Belgium
    May 18, 2014

    the receptionist was very friendly and helpful. Location is good and the place is clean

    Was a real disappointment. expensive price for the quality (or better say lack of quality they offer). I had ordered a double bed but I had a single one in a very tiny and "disgusting room". The bed was uncomfortable, noisy and the air inside the room was awful. It was a very unpleasant experience

    5

  • Sharon
      United Kingdom
    May 14, 2014

    room is clean and large!

    it could not receive the wifi in our room...

    10

  • Anonymous
      United States of America
    May 4, 2014

    Friendly staff, vintage room fixtures, furniture, and doors. High room ceilings. Close to Termini station. Old time charm.

    Room 71 has no windows to see outside. Breakfast selections and coffee poor, but was included in room rate. Elevator very old and small; stairs with low ceiling.

    6.3

  • Michelle
      United Kingdom
    April 16, 2014

    The location was convenient

    Cleanliness was lacking Booked a room for 4 people and paid a premium. However, the room was not what was shown on the website. The room was not a double which we booked it was a single room with fold out and single bed shoved in the room.

    4.2

  • Gordan
      Croatia
    April 16, 2014

    very well located, big room, good breakfast, friendly staff

    small elevator, small shower, noisy air conditioner external unit when the window is open

    7.9

  • Sylwia
      United Kingdom
    April 2, 2014

    The only one good thing about this hotel is the location, nothing else.

    Firstly we were give a really tiny , dark room with a very small side window ( it looked like a single room) and it was horrible.Only when my partner complained about it to the receptionist they gave us a bigger (double ) room which was much better but they still insisted that the original room was double so we felt like we were meant to be ripped off. Then we discovered that the towels in our new room were not clean. Also the noise around our room, like the walls were made of paper. The breakfast was awful, the size of the room was so small that you had to wait some time before you could grab a table ( only 5 tables inside) . Terrible coffee,no fruit and very tiny selection of everything. The internet was available but you would have to pay 2euro per day. I would not recommend this place to anyone.

    4.2

  • Loredana
      Romania
    March 14, 2014

    Great location, very close to Termini station, about 5-7 mins walking. Excellent neighborhood: it's situated on one of the most important streets in Rome, via Nazionale, perfect for shopping & souvenirs, banks & supermarket are nearby. The hotel serves continental breakfast, good cheese and ham and delicious pastry products. Rooms are clean, just a bit small i would say but other than that they've got everything you need.

    No free wifi

    9.2

  • Barbara
      Hungary
    March 1, 2014

    Location. From this hotel all of the major sights are a walking distance away.

    This hotel was simply ridiculous. We stayed four nights unfortunately (they made us pay in the beginning and it was non refundable). As if they intentionally hired socially awkward and mentally handicapped people at the reception desk. Each time we had a question or inquired politely about something, they almost shouted with us, and one of them them was totally passive agressive. They even had an opinion on how we spent our time... And of course we did not ask them! I could not believe that there wasn't one kind receptionist. I travel all the time but have never experienced such a horrible hotel with the most unhelpful strange bunch of people that make you feel like you don't want to be there for a second. Breakfast is so terrible, that it is as if you didn't have it. Impossible. And the three stars? I wonder where that's coming from? Maybe from the TV in the room that doesn't work?? If you want to avoid a terrible place, don't go to this one.

    3.3

  • Ulla
      Denmark
    February 25, 2014

    The hotel is places close to "everything" - and less than 10 minutes walk to the Termini station (where also some of the airport busses are leaving from). Great room with plenty of space and a bath tube. Really nice staff - very helpful. Very clean. I would very much recommend the hotel.

    The breakfast would be better if the bread was of a better quality. And many people would like some pieces of cheese.

    10

  • Anonymous
      Germany
    February 18, 2014

    Good location, friendly accommodating staff -early check-in was possible as well as storage of luggage after stay

    The room was very noisy. The bathroom had a very low ceiling, which made use of shower etc uncomfortable. No vegan option for breakfast (options like soy milk and margarine would have been great)

    7.1

  • David
      Australia
    February 12, 2014

    very comfortable

    10

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