As mentioned, welcoming staff was almost out the door leaving and going home by 9:30 pm, when in fact on documents and online, check-in was supposed to be 11am to 11pm. If we came just one minute later, we could have ended up homeless and cold in a foreign land!! We just disembarked from a cruise in La Spezia, an hour north of Pisa by train at 11am. That's total of 4 hours by train to Rome excluding other traveling factors and allowances. This was communicated with B&B management. And still they thought we will be checking in by 11am, and just presumed that we were not coming in anymore. No effort of checking back with us. Upon arrival at the location indicated online, another occupant answered and said she's also a customer, too. We called the telephone number, left a message, but we never got a return call or response. B&B Gallienus has poor communication skills and effort with customer. They could have contacted us by email and cellular phone. Another thing, we were brought to another building by walking, which has dead bolt locks from the inside!! If another customer locks the door from outside, and you're left without the key with you, you're trapped!! Unsafe, depending which condo or bed & breakfast building you're assigned. No 24-hour staff to assist you. We were not able to avail of free breakfast, as it's located in another building to be served only starting at 8am. We payed cash, no receipt was provided!
Location Via Domenichino 7 Monti in Rome was close to Roma termini train station, colosseum. The room looked clean and neat. Saved by the bell, the staff who was almost out the door leaving for home earlier than check-in time range was at least a bit compassionate and extended his effort to verify if we were the customers he was waiting. At first, he thought he was waiting for somebody else and took time to accept us. Who will appear in the condo for rent with paperwork evidence that is not the right customer? We felt we were close to be not accepted.