There were no staff on hand throughout my entire stay (two nights), even during their supposed 'business hours' - including when I wanted to check-in.
I had to call a number (at international rates using my mobile phone) that was written on a tiny piece of paper (that also declared their supposed business hours) stuck in the bottom corner of a window almost totally obscured by a pot plant, just to check-in upon my arrival which was during their 'hours of operation' on a week-day.
I still waited for an hour before someone showed up.
There was no maid service at all during my stay - so no bed made or replenishment of towels/soaps/toilet paper etc.
The breakfast is not in the hotel but at a trattoria a fair walk away from the hotel. A long walk just for a very mediocre and unimpressive breakfast. Not very much choice, and none of the breakfast cereals were fresh and they tasted like cardboard (the cereals were clearly constantly left out in the open and never put away).
When I first arrived at the hotel and had to wait an hour before someone arrived so I could check-in, I really wanted to just go to another hotel. But, of course, the hotel were already holding my credit card details hostage and as a minimum I would have been charged at least one night's penalty, so I really didn't have much choice.
I am a regular visitor to Montalcino, but I shall never book this hotel again.
The excellent location of this hotel is, unfortunately, the only good thing I have to say about this hotel.
I gave a good rating for the Wi-Fi only because it never cut-out (a standard feature of Wi-Fi in general in Italy).