Just to start, when I arrived I found out that there was no "common area" in which the wi-fi is available, as it is only available in the bar, which closes at 11pm, this information is missing in the description page. Then, as I entered in the room there was a terrible smell of smoke, I opened the windows and went to the bathroom. In the bathroom I found CIGARETTE'S ASHES in the soap handler, from which I understood that in fact the room have NOT been CLEANED! When I closed the windows it was extremely COLD (outside temperature below 10 degrees), so I tried to turn on the heater and found out that it was not working. So I slept with three blankets. I was supposed to stay there for 4 nights, but the day after I left as it was not possible to stay there. They neither offered to me the BREAKFAST. Moreover, it is difficult to reach the center of the city, it is far by car, and also the public transportation is not easy accessible.
After I left, they received a message from Booking, after my complaint, and they sent me a very IMPOLITE e-mail, fortunately Booking supported me.
I hope this review was useful, we need good reviews in order to avoid terrible nights as the one I had there. I don't think I am very demanding, but I ask at least that the place is CLEANED, NOT STINKY and that they respect the information as they are provided.
Per cominciare, quando sono arrivata ho capito che non esisteva alcuna area comune in cui utilizzare il wi-fi, dato che internet era solo disponibile nel bar, che chiudeva alle 23.00, questa informatione non era data sulla pagina descrittiva della struttura. Quando sono entrata in stanza c'era una terribile puzza di fumo, ho quindi aperto le finestre e mi sono recata presso il bagno. Allora nel portasapone ho trovato della CENERE DI SIGARETTA, dalla quale ho capito che la camera NON FOSSE STATA PULITA!
눇Closed and safe parking. Booking supported me to leave after only 1 night without additional fees, as I was supposed to stay there for 4 nights.
Parcheggio custodito. Booking mi ha aiutato a lasciare l'hotel dopo solo 1 notte senza pagare alcuna penale, quando avevo prenotato per 4 notti.