Owner tried to fix the heating problem and gave me a ceramic ashtray as compensation (I don't smoke)
*Owner was absent when I arrived at 12.20 pm so I had wait for 15 minutes with my heavy luggage, not knowing what he looked like and how he’d recognise me.
*Owner offered keys and showed me my room, before quickly excusing himself, saying if there were any problems just call him on his cell. I had no phone, so he suggested I see his friend in the shop dowstairs and he would lend me his phone. Before hurriedly leaving, owner said he would not accept credit card payment – it had to be cash, because he didn’t want to pay tax on his earnings.
I asked the owner if I could put a cucumber and some lettuce leaves in his fridge, but he rejected this request. Later I saw that the fridge contained only a bottle of water and a bottle of juice. Pretty mean of him.
First problem, the water heater did not work properly – ran boiling hot one minute, lukewarm the next minute. Shower cubicle was very small, so I was scalded by hot water because I could not move to avoid it splashing on to me. Second problem, the room was cold. I turned up the heaters but there was no change to the temperature. By this time, his friend’s shop was closed, so I could do nothing about it. Next day at breakfast I told him about the heating so he switched something on in a cupboard near the door. Heating now working. Breakfast was ONE croissant, assortment of jams, juice, biscuits and coffee. Pretty mean of him. Bathroom did not contain a cake of soap in case of shaving and the ceiling had wires hanging down from a hole there.
Heating system failed on last night and I had to chase up people in shop below to call owner. He offered to move me to another B&B but I declined. I was already packed to leave the next day. Tech called in at 9 pm to fix problem (took 30 minutes).
For the money I paid, his service was very poor, and the fact that he wanted me to help him cheat the Italian government by paying cash reflects very badly on the type of clients you offer.