This is the first time I will write a bad very bad review to an Italian hotel. I don't understand why this hotel gets good reviews. It's fair to say that due to the location, the pool and the balconies with view to the lake, give the hotel big thumbs up, but really people, this place is terrible !!
We decided to stay on the "cheap" side of the hotel, which is the rooms with street view rather than lake view, since we dont really care about "view" If you want view go an walk along the river, dont you think? Oh Lord!!! The worst sleeping time we ever had! I dont even know where to start!! First of all the rooms on that side of the hotel are so dated, a good example of that is the TV that somehow I have ever seen in my entire life, and the control, dirty as in very dirty, of course we didnt even touch it! However, we saw that the rooms with "lake view" are a bit modern so that made us think that they are definitely not interested in invest few euros in upgrade the rooms but they do overcharge you!
The lets start with the bed, the things that they put on the bed that simulate pillows are like concrete bricks. I still cannot figure out what the lumps at one end of the bed are meant to be used for.
If you are over 165cm tall consider bringing your own blow-up mattress. Otherwise your feet will get wet sticking out the window.
Shower, well, consider using the outdoors shower at the swimming pool because the ‘en-suite shower’ is a very small cabinet with a hose to clean your feet (one at a time).
Carpets haven't been clean in ages, or maybe I just did not get the stains / leopard motif look.
Bottom line - if you are still keen on booking a hotel in Menaggio you will be better off staying in a different hotel.
Now about the staff. I stated on the positive, the young lady at the reception and the doorman, oh yes!
Young lady at reception and doorman are very kind. Pool OKish. That is all!