Hotel Berna    

personal extremadamente amable y cordial.. desayuno muy variado, delicioso y contundente. buena limpieza, habitación cómoda

no tengo quejas

Excelente ubicación. Cerca de todo y especialmente frente a la estación de trenes. El personal 10 puntos sobre todo Francesca siempre a disposición total. Para quien no busca lujo muy recomendable!!!

La relación calidad-precio es excelente. Muy buen desayuno y atención amable y personalizada

Este hotel lo tiene todo. Habitación y baño muy limpios, aire acondicionado (imprescindible en verano), TV con algún canal en español. Esta ubicado a 5 minutos del Duomo y pegado a la estacion de bus y tren. Esta rodeado de comercios, un super por si se quiere comprar algo. 100% recomendable.

Muy pequeño hotel en el tercer piso de un edificio a 30 mts. De la estacion de trenes. Excelente atención, al alojarnos nos sivieron bebidas frías y generosas porciones de torta, Perfecta ubicación e inmejorable relación costo beneficio. Abundante desayuno incluido en el precio de la habitación. El ascensor es muy pequeño pero no es un inconveniente.

Franccesca !!!! le da vida al hotel, la ubicacion muy buena cerca de todo!!! Nos ha atendido de lo mejor. El desayuno superbueno!!!! El hotel esta en un primer piso parecia terrible cuando llegamos pero no lo fue, nos toco una habitacion de epoca hermosa muy amplia y con un balcon espectacular. Es importante decir que dicha habitacion esta preparada para personas con capacidades diferentes.

The staff was amazing and were very well spoken in English. The bent over backwards to meet our every need! Great location!

The stairs got a little old after walking all day.

Hotel Berna is about two minutes walk away from the train station in Florence. The staff here are lovely - a big bonus to the hotel. The room we stayed in felt as though it had been put together carefully and with a lot of thought. A far cry from some of the hotels I have stayed in where everything looks the same. We even had our own balcony where we could sit and relax, with out bottle of Chianti. The Duomo is about a ten minute walk away and the Uffizi ten minutes more. This doesn't feel like a 2* hotel. It feels like much more than that and if I ever find myself in Florence again, I would not hesitate to go back to the Hotel Berna.

The only thing I can think of to put here is that the bathroom was a little small. Not a problem for either of us but might be worth asking for a room with a larger bathroom if you are particularly tall.

We loved everything about this hotel..staff were all friendly and helpful. The breakfasts were great and the location was right around the corner from the train station and the hop on hop off tourist bus.

Nothing...very happy!

Staff are very friendly. Location is very good, just across the road from SMN station. Surrounded by many restaurants also not far from Duomo

staff were very friendly and helpful and went out of their way to make our stay as comfortable as possible. I would recommend this hotel without any reservations. A delight to stay in

The wonderful service from the staffs. The cleanliness of the room & the size of the room

The pillows, the viewless balcony, size of toilet & no free minibar

Staff. OMG, what friendly, helpful staff. Nothing is too much trouble. Good breakfast (room a bit cramped!), and good hotel location very near central train station and the old town. Small but functional lift makes it manageable.

Room a bit colourful for me. Breakfast room pretty cramped/small. But no major issues. Would stay here again.

Staff were helpful and knowledgeable about the area. The location was close to public transport and withing walking distance of most sight seeing 'must dos'

Bathroom and shower were very small

The staff are very professional and friendly especially taking extra measure to help us to accomdate us when we arrives earlier than supposed checkin time :) offers us a feel of home with hot espresso to warm us up while waiting our room to be ready :D

Good location, helpful staff, and reasonable price.

Hairdrier was not so good. The handle will become too hot to hold after you using for about 3 minutes. It will be a trouble to lady with long hair.

Everything. Especially the location and staffs.

The shower space is too narrow.

Excellent location, right next to the train station. Helpful, friendly staff. Fresh coffee and lovely breakfast. A kettle, tea and coffee in the room. Very comfortable bed. We had a balcony.

Hotel position, friendly personal.

1.Close to the Firenze S. M. Novella railway station 2.The receptionist is very nice, patient and warmhearted 3.Room is comfortable, and very clean, WIFI everywhere 4.Breakfast is good, the small canteen is colorful and comfortable

The staff were excellent! Very helpful and friendly. The breakfast was great and location is unbeatable!

none!

almost everything...

lift is a little small though. and the wifi signal is bad in room. but those won't bother the enjoyable stay anyway.

Friendly, clean and comfortable.

A little hard to find for the first time. More obvious signage from the ground level would help as the buses park in front.

Very friendly staff. Very close to the main train station. The room I booked is especially spacious and even has a small balcony facing the street, with a table and chair.

A bit too much furniture in the room. Sound isolation isn't very good in my room.

It was so close to the train station, a couple of minutes walk with our cases. Francesca was an excellent host, thoughtful and friendly with an entertaining sense of humour! The hotel felt like you were staying in someone's home. Comfortable beds.

Perhaps a little too much furniture in the family room leaving not a lot of room for the bags, although we do have way too much luggage!