Best Western Hotel Universo  

Freundliches Personal, sehr gutesFrühstück, schöne kleine Hotelbar mit sehrgutem Preis Leistungsverhältnis.

DieEmpfehlung zu der green lineTourVatikan war ein sehr sehr schlechter Witz! Elende Wartezeiten vor dem Bus, in dem Bus und hinter dem Bus und eine grottenschlechte Führerin.

Die zentrale Lage. Das Frühstücksbuffet. Der Service. Das freundliche Personal.

Die nicht individuell zu regelnde Klimaanlage. (Nachts zu warm)

die Lage

das Frühstück war früher abwechslungsreicher

gute Lage/Erreichbarkeit, Garage ums Eck, Zimmer ok - bräuchten einen kleinen touch-up, nette hilfsbereite Mitarbeiter, Frühstück auch sehr o.k., Preise an der Bar auch o.k. - absolut empfehlenswert für einen Städteurlaub....

“Auch Anspruchsvolle fühlen sich hier wohl." Hier haben wir zu dritt in einer Junior-Suite im 2. Stock mit großem Balkon übernachtet. Die Lage ist perfekt mit Hauptbahnhof/Metrostation und vielen Restaurants in Gehdistanz. Der Empfang des mehrsprachigen Personals ist freundlich und kompetent. Es lohnt sich, am Empfang für die Rückfahrt zum Flughafen ein SUV-Haustaxi mit freundlichem Fahrer (bis 4 Personen total EUR 45,-) zu buchen. Die großzügige Lobby macht einen guten Eindruck, so dass man hier gerne sitzen und etwas lesen kann. Die zweistöckige Raucher-Junior-Suite war geräumig, das Bad groß und sauber; die drei Betten waren perfekt, die Lage ist ruhig. Das Frühstücksbuffett war auch am späteren Morgen noch gut gefüllt, und es bot alles, was man sich wünschen kann. Nur die Aufzüge sind nicht gerade von der schnellen Sorte. Aber im Urlaub hat man ja Zeit. Fazit: Uns hat es gut gefallen, und wir empfehlen das Hotel gerne weiter.

Ordentliche Zimmergröße. Großes Bad. Das Hotel hat eine gute Lage.

WLAN gab es nur im Erdgeschoss. Auf den Zimmern gab es kein WLAN. Dies hat man so nicht aus der Beschreibung heraus gelesen. Das Frühstück war mittelmäßig. Die Kaffeeautomaten schlecht.

Only breakfast and location (metro station and railway station are close).

I would not recommend this hotel to my friends. Ratio price/quality is bad. The quality of room cleaning is disgusting. I was staying in this hotel 6 days and bathroom was not tidy during this time. Duplex room is not comfortable: on the second floor (where bed is situated) is very stifling and aircondition does not work, stairway to the second floor is narrow and steep, but toilet is on the first floor. I selected this hotel because of location and area of room. But in duplex room the area of the floors is not large and in such case hotel information should include warning that the room area for duplex room is total! The hotel is oriented on tourist groups, not on individual tourists.

Most attractions within walking distance from the hotel, close to Rome Termini Station. Rooms superb.

I liked the staff, they were extreamly helpful. The breakfast was lovely and set you up for the day. The room was small but very comfortable and the shower was amazing.

Everything was really nice,The environment in and outside the hotel was really awesum ,fountains city centre and warm and awery inside the hotel ! Luxurious!

breakfast

location

nothing

The breakfast and location was great.

I didn't like the fact that there wasn't a safe in each room. It got us a bit more concerned when we overheard another hotel guest making a complaint at the Front Desk that his luggage (with his passport in it) was stolen from the room. The hotel refused to help, but simply told him that the police station was 2 blocks away. Another issue was that not all the Front Desk staff were friendly or helpful.

the location

Everything was good: location, staff, breakfast

sound insulation not very good between the room and corridor.

Interesting rooms

It was a perfect walking distance to all the great sites of Rome and next to the train and subway to reach Vatican City. The hotel offered a wonderful morning breakfast and the rooms were beautiful. I was upgraded to a suite at no cost and it was a beautiful room with a loft and large balcony. I will be staying there again and would tell anyone else to stay there as well. Thank you.

It was all perfect

The room 628

Wifi not work property. The room is really small and the hotel staff not helpful. Not worth for money.

We disembarked from a cruise ship and the room was ready for us first thing in the morning.

The room had an unusual odour and we were told there was use of a swimming pool when booking but it was closed for the season when we were there.

Location near to Termini was very convenient Breakfast was excellent

Enjoyed the stay at Universo located well for all Rome's sightseeing. Staff accommodating great hot and cold buffet breakfast and good value for money

large size of the guest room and bathroom

All good really. Pleasantly surprised

The location was perfect.Close to the Central Railway Station and able to walk to many attractions.

Wifi was not strong in the room we stayed in

very nice hotel. best to walk there from train station. good location. clean