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Best Western Hotel Universo
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When would you like to stay at the Best Western Hotel Universo?
Top
Based on
178
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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John
Mature couple
Rearsby,
United Kingdom
November 10, 2009
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Receptionists were friendly and helpful, and the location is excellent for tourism being central to the city and public transport facilities. Nothing seriously wrong. The bar staff were a little distant when we asked for a coffee maker for the room, and the cleaning staff each day removed the cups but did not replace the. |
8 |
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William
Young couple
Edingen, Baden-Wuerttemberg,
Germany
November 4, 2009
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Location was very good. Breakfast was also good. Hotel staff member named Mario was very friendly and helpful. Staff members, although basically friendly, were not helpful (except for Mario). Asked for extra blanket upon arrival due to cold room temperature (we were told we could not turn off the air). Did not get the blanket until next morning. Unacceptable. |
5.5 |
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Anonymous
Young couple
Australia
November 2, 2009
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The only good thing was that it was close to the central train station & close to where our 5 day tour pick up point Staff attitude was poor, room had no heating-weather was cold in Autumn, no tea & coffee avail in room, bathroom sink not designed to be plugged ?, no sound on pay TV, bed lumpy & uncomfortable, far too expensive |
3.5 |
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Anonymous
Young couple
Ireland
September 8, 2009
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Conveniently located in walking distance from the metro and train station to explore central and greater Rome. Also, not too far to walk to the main districts. Very easy to get from the train station to the hotel. The room was perfect - comfortable and clean. The hotel is very well run and staff were highly efficient and friendly. We would definately stay here again. |
10 |
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Minyoung
Solo traveller
Seoul,
Korea, South
September 8, 2009
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staff kind, clean, breakfast good |
9 |
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Lampros
Young couple
Trikala,
Greece
July 9, 2009
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asked for a double room and got a double bed!!!! the room was tiny.breakfast isn't their strong point either... |
5 |
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Murry
Young couple
Westcliff,
United Kingdom
June 9, 2009
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The hotel was clean with helpful staff. The room wasn't large but as we were on a city break and out and about most of the day this wasn't a problem. The hotel was situated close to the station which was a bonus although they do offer a personal airport shuttle service which at 45 euros is roughly double the train fare but very good if you have an early departure. |
7.5 |
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Anonymous
Young couple
Israel
June 3, 2009
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the location was good, the room was very clean, they arrange the taxi to airport for the guest (at fair price) |
8 |
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Peter
Young couple
Budapest,
Hungary
May 14, 2009
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The location of the hotel is pretty good for a 4-day city trip. Compering to the standard quality of a 4 star hotel in Italy, Universo is clean and comfortable. The hotel staff (unfortunately without exception) was surprisingly unpolite, although we spoke Italian to them. |
6.5 |
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Konstantinos
Young couple
pireas, Athina,
Greece
April 29, 2009
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very close to the city center and the termini station makes your tour in the city much easier.very clean and comfortable rooms and also a nice breakfast.when i arrived at 22/04/2009 the gentlemen on the front desk was superior and also the lady on my check out very sweet.(sorry i dont remember their names) the bar area should be more like a bar to go and have a nice drink with nice atmosphere and more modern decor..it wasnt bad but its not my style. |
9.5 |
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Olga
Young couple
St. Petersburg,
Russian Federation
April 29, 2009
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The staff was friendly and really helpful, room service was rather fast and effecient. Breakfast was included in a room rate and was quite nice. Even we got a problem first night but it was solved and we got a compliment from the hotel for inconvience caused. One of the hotel great advantages is it location, just in a city center easy to get to any part. |
7.5 |
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Anonymous
Young couple
Greece
April 22, 2009
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The room was nice. Some of the staff were helpful The breakfast was boring and products of poor quality. The area close to the hotel is not a good place to stay. |
6 |
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Anonymous
Family with young children
Croatia
April 22, 2009
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services |
8 |
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Anonymous
Young couple
Greece
April 20, 2009
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The comfortable room & nice clean bath ! spot was also superb! Breakfast as well !!! The fact that the stuff always tried to promote (sale to us) services of the hotel. Example: guides, limouzines etc & they didn;t not help us at all in planning our days.. However it is easy to find your way "out"... |
7.5 |
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Joseph
Mature couple
FPO AE,
United States of America
March 30, 2009
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THe staff reception was excellent Mario was very knowledgable and I heard him speak in at least 4 languages |
9 |
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Mohamad
Solo traveller
riyadh,
Saudi Arabia
March 30, 2009
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the wide of the room |
7 |
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Pentti
Mature couple
Tampere,
Finland
March 26, 2009
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The room was clean the personal (chambermaid) has done good work and the facilities were ok The personal in the reception looked down their nose at us, when we arrived in the hotel and also after that. The room temperature was all the time between 26 and 27.9 Celcius! When I complained about that and said thet the AC is not working, in 1½ an hout nothing happened. |
6.3 |
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Anonymous
Group
United Arab Emirates
March 12, 2009
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Everything was great and I really suggest it to both business and family travellers Breakfast wasn't a rael 4 four stars hotel breakfast |
10 |
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Loukas
Family with young children
LIMASSOL,
Cyprus
February 4, 2009
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the staff was very helpfull and polite especially the reception mr Cristiano and mr Alfredo the taxi driver who works for the hotel. breakfast should have more variety |
9.5 |
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Anonymous
Young couple
Ireland
January 27, 2009
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There was a Sauna there which was nice to relax in & the piano man playing in the lounge was entertaining. |
8.5 |
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Christian
Mature couple
CERGY,
France
January 25, 2009
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Our room was confortable and quiet.Breakfast excellent. The staff of the reception could be a little more friendly and smiling. |
8.5 |
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Carlos
Group
Davi,
United States of America
January 22, 2009
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Most of the personnel was extremely helpful. The location of the hotel (near Termini Station) is excellent. Facilities are very good and the breakfast buffet is very complete. I had problems connecting to the internet in my room but the hotel staff, upon my request for help, came almost inmediately to my room to assist me. The hotel was very helpful and removed the charges from my bill since I couldn't connect. |
9.5 |
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Michael
Young couple
Tramore,
Ireland
January 2, 2009
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The breakfast, and the room. |
9.5 |
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Anonymous
Mature couple
United Kingdom
December 7, 2008
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The proximity to the attractions. The room we were allocated was not as expected, although ok for our short stay. |
6.5 |
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Anonymous
Young couple
Poland
December 5, 2008
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Central location only a short walk away from Termini and most of historical attractions. It makes the arrival and departure much easier when using public transport on the way from/to airport as well as sightseeing. Modern but small rooms but how long one spends in the room after all when coming to Eternal City. Pretty thin room door but we had no problems falling a sleep after a day of walking. |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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