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Recently booked in Rome
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Best Western Hotel UniversoVia Principe Amedeo, 5B, Stazione Termini, 00185 Rome (Show map) Good, Score from 171 reviews“The room is comfortable, location is good.”
Wong,
Hong Kong
A 19th-century building offering design interiors, Best Western Hotel Universo is located 1000 ft from Rome’s Termini Station. Its modern rooms have free Wi-Fi and a 22” LCD TV. The hotel features a spa area, complete with a sauna, well-equipped gym and a Turkish bath. The spacious and modern lobby has comfortable sofas and leads into the elegant Salone Costantino music lounge. Rooms at the 4-star Hotel Universo are all air conditioned and feature a minibar and pay-per-view TV channels. They are decorated mostly with black and white colors. A varied breakfast buffet is served starting from 6:30 am and includes Italian coffee, croissants and fresh pastries. You can enjoy traditional Roman cuisine, Italian favorites and international dishes at the hotel’s 2 restaurants. This Best Western Hotel is just 500 ft from the Opera Theatre and a 5-minute walk from Via Nazionale, a famous shopping street.
Hotel Rooms: 199, Hotel Chain: Best Western.
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Total Hotel Score:7.7
Based on 171 reviews Guest reviews are written by our customers after their stay at Best Western Hotel Universo. |
Score breakdown
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Score filter |
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Nick
Solo traveler
London,
United Kingdom
September 5, 2011
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The staff were rude, surly, unfriendly and rather stupid. The refusal to supply any complimentary water in the gym is absurd as is the requirement that you must keep coming to the reception desk to get your ridiculous internet access code they keep changing as they refuse to give it to you over the phone. The staff were rude, surly, unfriendly and rather stupid. The refusal to supply any complimentary water in the gym is absurd as is the requirement that you must keep coming to the reception desk to get your ridiculous internet access code they keep changing as they refuse to give it to you over the phone.
2 out of 2 people found this review helpful, did you?
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5.4 |
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Anonymous
Young couple
Canada
October 11, 2011
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Convenient location close to Termini train station. Friendly and courteous staff at check in. Very happy with the size of the room; very spacious and clean. Buffet breakfast was good. Fast and easy check out. Would stay here again.
1 out of 1 people found this review helpful, did you?
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10 |
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Silviya
Group of friends
Sofia,
Bulgaria
August 22, 2011
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Excellent location - 5 min from Termini station and 15 mins walking distance to the Colosseum. Rooms are clean, big bathroom, nice interior.
1 out of 1 people found this review helpful, did you?
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10 |
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Ozgur
Group of friends
Ankara,
Turkey
December 7, 2011
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Clean and comfortable rooms. Good location.
Did you find this review helpful?
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8.8 |
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Amit
Family with young children
Singapore,
Singapore
November 4, 2011
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The best part of this hotel was the location.. So close to the Republica Metro and all the other locations.. The staffs were very useful, specially Michael..
Did you find this review helpful?
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9.2 |
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Mr
Mature couple
Bingley,
United Kingdom
October 7, 2011
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The location suited our needsThe service received was excellent
Did you find this review helpful?
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10 |
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Anonymous
Young couple
Turkey
September 19, 2011
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Good Location.Near the main train station. Staff was very rude and unfriendly. The service which I got from the front desk was the worst one in my life.
Did you find this review helpful?
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4.6 |
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Mohamed
Family with young children
Dubai,
United Arab Emirates
September 11, 2011
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Location ( Very near to the Termini Station) around 5 minutes walking. Free Wi-Fi. Computer and printer in the lobby available to all guest. Clean Room. Room is kinda Small. Bathtub is bad. Breakfast is so bad. Staff was not helpful at all (I asked for and adapter to charge my laptop and cell phone the didnt have and they didnt even try to look for one) I had to buy one for 8 euros across the street from the hotel. I asked for a 2 hours late check out they didnt give me. Again Breakfast is so bad. Better not to take breakfast. Mini bar is very small. No safe in the room I had to leave my stuff at the reception before going out to visit the city.
Did you find this review helpful?
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7 |
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Tova
Mature couple
Ottawa,
Canada
September 5, 2011
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It is a great hotel, very good location. we loved our balcony
Did you find this review helpful?
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10 |
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Anonymous
Young couple
Netherlands
September 4, 2011
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Good location, good breakfast, very clean. Staff very helpfull. Wi-fi only works in the lobby not in the rooms
Did you find this review helpful?
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9.2 |
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Joanne
Family with older children
New Town,
Australia
September 4, 2011
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The reception staff were very helpful and spoke perfect English. There is a luggage porter which was handy for us a family of 4. The rooms were modern, air conditioned and clean. The breakfast had a good variety of hot and cold food and there was a bar where you could order a cup of tea for your room. We paid 50euro to extend our check out until 3.30 because we had to return our hire car to Rome airport and get back to Termini station by 4.00pm. This meant we could leave all our luggage with our sons while we returned the car. The hotel is very close to Termini station and we walked to the Colosseum and the Trevi fountain quite easily. There was good wi-fi available free in the rooms. The parking for the car is not at the hotel, it is just around the corner in a separate parking lot. It cost 35 euro for 24 hours and they park the car for you. They only take cash. It looked like it was a little dodgy but it all worked out perfectly for us.
Did you find this review helpful?
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9.6 |
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Shervin
Young couple
St.johns,
Canada
September 3, 2011
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Very clean and nice room We didn't have wifi access in our room. The quality of the breakfast could be better.
Did you find this review helpful?
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7.9 |
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Sandra
Group of friends
Oslo,
Norway
August 29, 2011
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Good location, very near Roma Termini train station The hotel staff (especially at reception) should be more friendly.
Did you find this review helpful?
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6.7 |
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Fan
Young couple
london,
United Kingdom
August 29, 2011
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good wi-fi
Did you find this review helpful?
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7.5 |
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Symeon
Group of friends
KAVALA,
Greece
August 28, 2011
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Rooms are clear. The location was in a very able to start your tour of the city. The staff was not courteous, Breakfast was moderate. Pretty much the staff was of another origin.
Did you find this review helpful?
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7.1 |
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Myalikkuli
Family with young children
Valbonne,
France
August 27, 2011
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No Parking.
Did you find this review helpful?
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7.5 |
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Anonymous
Family with young children
Australia
August 27, 2011
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The staff were knowledgeable and friendly. The breakfast was excellent!
Did you find this review helpful?
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10 |
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Anonymous
Young couple
Russia
August 24, 2011
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Very good hotel, it's not far from Termini Station and all sights. It needs about 40 minutes to go on foot to Vatican. The breakfast was delicious and various. The staff on reception was polite and attentive.
Did you find this review helpful?
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9.6 |
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Wong
Young couple
Hong Kong,
Hong Kong
August 17, 2011
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The room is comfortable, location is good. Room facilities is not enough even there's no hot water, we have to pickup downstair at the restaurant and the staff with a bad face.
Did you find this review helpful?
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8.3 |
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Anonymous
Young couple
Latvia
August 16, 2011
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Good breakfast, location, close to Termini train station. In our room it was very loud working air condition, it was impossible to sleep when it was turned on, also quite dark room even in the morning it was necessary to tun on light.
Did you find this review helpful?
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7.5 |
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Viktoriia
Young couple
Saint-Petersburg,
Russia
August 14, 2011
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Magnificent breakfast and number. An accurate kind and conditions. Convenient site. The basic sights are nearby located; affinity to the central station; it is located in silent street.
Did you find this review helpful?
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10 |
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Ossama
Group of friends
gothenburg,
Sweden
August 14, 2011
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very nice hotel
Did you find this review helpful?
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7.5 |
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Edward
Mature couple
san jose,
Costa Rica
August 9, 2011
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Not much. Nice sized room.
Did you find this review helpful?
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4.6 |
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Marius
Young couple
Vilnius,
Lithuania
August 8, 2011
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The location of the hotel was excellent, we managed to visit most of Rome sites going on foot. It is also near termini station, which was a big plus, if you use public transportation to get from airport to Rome. The room that we stayed in was modern and clean, very comfortable bed, nice balcony. They also serve normal breakfast. Wifi requires a new password every day, which is not very nice, as you have to leave the room first, to get internet connection in the morning. Also I got no connection at all one night, but I can't say for sure if this was one time thing, or the internet is always turned off at night.
Did you find this review helpful?
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9.2 |
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Ari
Solo traveler
noble park,
Australia
August 7, 2011
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everything.the staff was very helpful,very good service,very good breakfast. everybody was very polite and they give you many informations about everything. slow internet in the rooms.
Did you find this review helpful?
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10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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