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Best Western Hotel Universo
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7.8
Top
Based on
225
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Lampros
Young couple
Trikala,
Greece
July 9, 2009
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asked for a double room and got a double bed!!!! the room was tiny.breakfast isn't their strong point either... |
5 |
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Sonia
Young couple
New Rochelle,
United States of America
June 9, 2009
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This reviewer provided a score but did not have any comments |
8.5 |
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Murry
Young couple
Westcliff,
United Kingdom
June 9, 2009
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The hotel was clean with helpful staff. The room wasn't large but as we were on a city break and out and about most of the day this wasn't a problem. The hotel was situated close to the station which was a bonus although they do offer a personal airport shuttle service which at 45 euros is roughly double the train fare but very good if you have an early departure. |
7.5 |
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Anonymous
Young couple
Israel
June 3, 2009
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the location was good, the room was very clean, they arrange the taxi to airport for the guest (at fair price) |
8 |
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Peter
Young couple
Budapest,
Hungary
May 14, 2009
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The location of the hotel is pretty good for a 4-day city trip. Compering to the standard quality of a 4 star hotel in Italy, Universo is clean and comfortable. The hotel staff (unfortunately without exception) was surprisingly unpolite, although we spoke Italian to them. |
6.5 |
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Konstantinos
Young couple
pireas, Athina,
Greece
April 29, 2009
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very close to the city center and the termini station makes your tour in the city much easier.very clean and comfortable rooms and also a nice breakfast.when i arrived at 22/04/2009 the gentlemen on the front desk was superior and also the lady on my check out very sweet.(sorry i dont remember their names) the bar area should be more like a bar to go and have a nice drink with nice atmosphere and more modern decor..it wasnt bad but its not my style. |
9.5 |
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Olga
Young couple
St. Petersburg,
Russian Federation
April 29, 2009
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The staff was friendly and really helpful, room service was rather fast and effecient. Breakfast was included in a room rate and was quite nice. Even we got a problem first night but it was solved and we got a compliment from the hotel for inconvience caused. One of the hotel great advantages is it location, just in a city center easy to get to any part. |
7.5 |
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Anonymous
Young couple
Greece
April 22, 2009
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The room was nice. Some of the staff were helpful The breakfast was boring and products of poor quality. The area close to the hotel is not a good place to stay. |
6 |
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Anonymous
Family with young children
Croatia
April 22, 2009
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services |
8 |
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Anonymous
Young couple
Greece
April 20, 2009
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The comfortable room & nice clean bath ! spot was also superb! Breakfast as well !!! The fact that the stuff always tried to promote (sale to us) services of the hotel. Example: guides, limouzines etc & they didn;t not help us at all in planning our days.. However it is easy to find your way "out"... |
7.5 |
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Anonymous
Young couple
Israel
April 15, 2009
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This reviewer provided a score but did not have any comments |
9.5 |
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Joseph
Mature couple
FPO AE,
United States of America
March 30, 2009
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THe staff reception was excellent Mario was very knowledgable and I heard him speak in at least 4 languages |
9 |
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Mohamad
Solo traveller
riyadh,
Saudi Arabia
March 30, 2009
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the wide of the room |
7 |
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Pentti
Mature couple
Tampere,
Finland
March 26, 2009
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The room was clean the personal (chambermaid) has done good work and the facilities were ok The personal in the reception looked down their nose at us, when we arrived in the hotel and also after that. The room temperature was all the time between 26 and 27.9 Celcius! When I complained about that and said thet the AC is not working, in 1½ an hout nothing happened. |
6.3 |
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Man
Mature couple
Hong Kong,
Hong Kong
March 16, 2009
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This reviewer provided a score but did not have any comments |
7.5 |
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Anonymous
Group
United Arab Emirates
March 12, 2009
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Everything was great and I really suggest it to both business and family travellers Breakfast wasn't a rael 4 four stars hotel breakfast |
10 |
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Saiful
Solo traveller
Jakarta,
Indonesia
March 3, 2009
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This reviewer provided a score but did not have any comments |
8 |
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Olaf
Solo traveller
Lisboa,
Portugal
February 22, 2009
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This reviewer provided a score but did not have any comments |
5 |
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Loukas
Family with young children
LIMASSOL,
Cyprus
February 4, 2009
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the staff was very helpfull and polite especially the reception mr Cristiano and mr Alfredo the taxi driver who works for the hotel. breakfast should have more variety |
9.5 |
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Carlo
With friends
monaco,
Monaco
January 31, 2009
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This reviewer provided a score but did not have any comments |
7.5 |
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Anonymous
Young couple
Ireland
January 27, 2009
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There was a Sauna there which was nice to relax in & the piano man playing in the lounge was entertaining. |
8.5 |
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Christian
Mature couple
CERGY,
France
January 25, 2009
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Our room was confortable and quiet.Breakfast excellent. The staff of the reception could be a little more friendly and smiling. |
8.5 |
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Carlos
Group
Davi,
United States of America
January 22, 2009
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Most of the personnel was extremely helpful. The location of the hotel (near Termini Station) is excellent. Facilities are very good and the breakfast buffet is very complete. I had problems connecting to the internet in my room but the hotel staff, upon my request for help, came almost inmediately to my room to assist me. The hotel was very helpful and removed the charges from my bill since I couldn't connect. |
9.5 |
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Elizabeth
Solo traveller
Tralee, co kerry,
Ireland
January 21, 2009
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This reviewer provided a score but did not have any comments |
7 |
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Lee
Solo traveller
Dublin 17,
Ireland
January 15, 2009
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This reviewer provided a score but did not have any comments |
6 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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