Best Western Hotel Villafranca

The room is very nice and clean, the location is perfect

If the receptionist and the waiter can be a little bit warmer

It is comfortable hotel for staying there during city trip. Breakfast isn't american, but it is broadened european.

When we want to use safe, it was broken. We asked to repaire it in the mornng, but in evening it wasn't normal.

Facilities such as breakfast and lounge bar did not exist. Hotel being renovated at time, not completed as stated at time of booking.

The hotel was a good location for travelers, an easy walk from the train station. The triple room was a good size. Good breakfast

The hotel was in the middle of renovations and breakfast was across the road. There was no bar or sitting area in the hotel due to the renovations. Between our group we had 4 rooms. One room, a double was very small, too small for 2 people, but after one night the hotel moved us to a twin room, which was vastly different.

Very friendly staff and good location (3 minutes wal from Castro Pretorio subway station and 10 minutes walk to a main train/subway station -Termini). Good and clean room.

It was under construction, thus... some facilities were not available (as restaurant, lobby, etc..)

only bedding

is a 3 star hotel not four, with dirty walls torn wallpaper, carpets worn and dirty .

It was nice and quiet and the continental breakfast was excellent

1. At least one more electrical outlet is needed for guests to plug in their batteries etc. for recharging. (2) There should be one box of facial tissue in the room.

Staff is very friendly and helpfull, even at midnight. The comfort is very good. The breakfast is great.

Few details that reminds you that you are in Italy... Hair dryer broken, a leak in the bathtub...

The staff were all very helpful and the rooms were thoroughly cleaned every day and unlike some hotels this continued right through to the end of our stay.

The works going on did cause some inconvenience i.e. no internal dining room or bar and the air conditioning did not work very well in our rooms on the 6th floor.

The rooms were clean if a little "worn". Good location for the train station.

The hotel is shown as 4 star on Bookings website, however all the toiletries, stationery, brochures of the hotel proclaim it 3 star.......we are most unhappy about this

it was handy for the sights of Rome and very good value for money

it was being refurbished although this is obviously not a problem generally. the air conditioning didn't always work. their were no tea making facilities in the room sometimes no hot water

the city

The hotel was in a good location. Easy to walk to from the main train station (Termini), with a metro station also close by. We walked to all the major sites from the hotel with the exception of the Vatican which is over the other side of the river so we used the metro on that occasion. We found the metro to be reasonably priced and very frequent. There were a number of nice and reasonably priced restaurants around the hotel so there was no need to go into the main tourist areas in the evening. The hotel staff were friendly and helpful and the room was clean and comfortable. There were renovations taking place during our stay but it didnt really bother us. We had a great time in Rome and I would definitely use this hotel again.

A very minor point. The airconditioning was too cold so we either had to turn it off or put up with the cold. Other than that, no complaints. Good value hotel in a good location.