Best Western Hotel Giardino d'Europa

Staff were helpful,friendly,courteous. Continental breakfast was good

THe shuttle to ht e city subway THe breakfast was good

Need more english speaking channells on the TV

shuttle pick up times extremely poor, should b extended for airport early morning times checkin,airport landing pick up(shuttle been boocked 24hrs a head should b there waiting seen that airport phones, 6of them, never work. Pick up times anagnina extended till midnight 4turist that have come 2visit Rome. Autobus are rubish, taxis 2expensive.

Shuttle to the airport was not avaialble for early departure and late booking.

The room was clean, and we had access to a coffee machine in our room, free of charge (a rarity in Italy).

The location and directions to the hotel were horrible. The neighborhood was shady and gave a general feeling of uneasiness. The airport shuttle, which was the primary reason for us staying there, doesn't run early enough to get you to the airport for an early flight, and the staff was unwilling to accomodate. The 5 minute taxi ride to Ciampino was 20 Euro, and was our only option.

The directions were confusing we had to ring the hotel for locl directions

The hotel is a short drive from Caimpino airport. There is a bus and metropolitan service which is easy and cheap to use for traveling to the centre of Rome. The room was clean and had modern facilites such as internet access, choice of televsion, films and music.

Some of the staff weren't the friendliest of people, and the waiter was rude. The food was of poor quality and overpriced, and there was limited choice on the menu.

Reception staff pleasant and most helpful. We would particularly like to commend the receptionist whose name was Bambi, he excelled in his role and was most helpful not only to ourselves, but we observed this same helpfulness and charm in his dealings with all guests - a star!

The restaurant was very disappointing - particulaly for dinner, with only 3 choices of pasta dishes (all with tomato sauce) and 3 main course offerings (all veal and 2 with tomato sauce). If this is the best the restaurant can offer it should be closed. It was an embarrassment to the waiters and a very unsatisfactory experience for ourselves.

staff were pleasent

location was not convienient for anything, resulting in taxis, 20euros to the local metro is rip off due to the shuttle bus only going there a few times a day. I am a pilot and flew out of ciampino for a week and taxis resulted in 40euros a day, maybe something can be worked out there as it is a rip off for a 5 min drive.

The concierge was very friendly.

hotel was goed qua prijs kwaliteit verhouding. De ligging is uitstekend m.b.t. de afstand tot het vliegveld. Maar de locatie is slecht, smerig, aan de weg geen uitzicht, je kunt vanuit het hotel nergens naartoe lopen.

Dit hotel zou ik alleen aan bevelen voor mensen die de volgende dag vroeg weer op het vliegveld moeten zijn. Dus voor 1 nachtje.

Het ontbijt.

Het Hotel is bijzonder slecht bereikbaar. De via Lucrezia Romana is doorsneden door grote wegen. Dit wordt door het hotel niet helder gecommuniceerd, en heeft ons het dubbele aan taxigeld gekost. Ook terwijl wij er waren werd er door anderen gebeld over de ligging van het hotel.Door het personeelwerd dit weggewoven met de opmerking dat anderen nog veel meer betaalden soms.

Attention à sa localisation: l'hotel se trouve non pas au 95 lucrezia romona mais au numero 125. le plus dérangeant étant que la rue lucrezia est désormais coupé par une voie rapide... pour information l'hotel est caché en bordure de la voie rapide. donc lorsque route est barrée, prendre à droite, passer le rond point, ensuite prendre a droite droite et longez le "boulevard pérphérique".