where to start... The staff is not nice, not welcoming and warm at all.
Also if you want to have any sleep, make sure you bring your ear plug. The noise is unbelievale. You will hear noise from the streets but that is not the worst. What is really unbelievable is the noise coming from inside of the hotel. As if the walls and doors were made out of paper. You will hear everything. Literally everything. People opening and closing the doors, going to the toilette, taking a shower, watching TV, talking and even having sex. Without an ear plug you won't have any sleep. Any.
Breakfast is very basic, the same every single day, no variation at all. Not a single hot meal, not even omelette, ham or bacon. Breakfast starts at 7.30. We needed to catch a bus as we mad a day trip to Assisi so we went there once at 7.20. Staff were looking at us as if we were murderers, one lady even talked to us in Italian (we don't understand the language) in a very rude way, after that she said in English - "Breakfast starts at 7.30 Sir" - again in a very rude way.
For this price you will find much better offers. We won't come back to this hotel ever again, but we will definitely visit Florence again as the city is amazing
location was great, wifi in the room also good and fast, hotel is clean