Borghese Palace Art Hotel    

The hotel front desk had an excellent Staff

Great front office staff, good location, design especially in public areas.

Small room, limited amenities.

Christina and Gioseppe Wed two of the most friendly Front Desk team members we've ever encountered. Great atmosphere to the hotel, fantastic cocktails and the spa area is an excellent feature to the hotel AAA*

Incredible imagination used by the owners to create a magical fantasy of accommodation and art gallery. Room decor wonderful, spacious & with beautiful bathroom area. Staff attentive & very helpful, wanted to stop longer but they were soooo busy.

Parking costs at the garage next door were very high as they use a 'per day rate' rather than a '24 hr rate' so be warned.

The location is excellent, staff at reception are very helpful, quiet and nicely designed rooms. Breakfast was ok.

amazing front desk staff

Beautiful designed comfortable and reasonable sized rooms to accomodate up to 4 people.

Although the bathrooms have a wonderful contemporary design, the shower is very small and not practical. Needs more countertop space in sink.

Location and receptioniste (very kind and professional), varieties in the bar

Not very clean, bad smell

The location iš excellent.

Small dark rooms, very uncofortable beds, dark and uncomfortable bathroom. Not clean. Very tricky TV system.

Spa was great and location was perfect too - staff all very friendly and being english it was easy to communicate with them

facilities in the room werent quite up to 4star standard - no iron or kettle in the room and were were only 4 coat hangers in the room - few people bring coat hangers with them on holiday

Amazing Service Great clean and comfortable rooms Cute Shower Nice Breakfast

There is nothing I can think of that is a red flag.

We spent 2 beautiful nights in the hotel among the fabolous roofs of Florence, and we really enjoyed the romantic atmosphere in the lounge with music and drinks. We also really appreciated the room upgrading that we received.

The hotel and the staff were excellent. Quiet, clean rooms and the location is in the historic area of Firenza.

Good location. Good breakfast. Rooms very nicely decorated

Stairs are dangerous - accidents can happen.

Designer rooms. Excellent breakfast and location.

Stairs very steep and pointed.

The rooms were large and designed. Good breakfast. Excellent location.

The stairs leading into the room are very dangerous. I cut my leg and my children twice fell down.

It was located where there was easy walking access to so many important places, like , Il Duomo, the Uffizzi the Accademia,and the Ponte Vecchio The decorations and the rooms are stunningly beautiful and the beds very comfortable. All in all, a wonderful choice and reasonable in price. All the personnel, especially Sasha, were friendly and accommodaing with each and every request.

There was nothing we didn't like about the Borghese, The location, the price, the comport and the luxury were all and more than we expected.

We loved the hotel, it's stylish and well looked after. All receptionists were extremely helpful and nice. We rented a car and there's a garage right next to the hotel, where you can leave the car overnight for an extra fee, which was very convenient to us. They charged 28 euro per night for our little Fiat 500. We would gladly stay in this hotel again.

Wifi is available only in the common areas of the hotel, in the room there was only cable internet.

Friendly reception staff - however more often than not only one on duty having to multi-task - which led to them prioritising the telephone leaving guests standing waiting for attention. This happened on several occasions. When the staff were able to del with enquiries they were excellent - well informed and helpful. The spa facilities are good.

Every morning the coffee was COLD. The scambled eggs and bacon were also cold the first time I tried it and thereafter other guests said the same. There was no soya milk, and no bread rolls, and no orange marmalade. Rice cakes were promised but never materialised This meant we had to buy our own rice cakes and marmalade and take to breakfast each morniong. The worst issue was the cold coffee. Dreadful.

The location was great

We never got our TV to work and they came to work on it several times.

Location is perfect for all the sites. Great staff.

Internet was slow and need a cable in the room so only one person can be online at a time.

A great location, easy walk to everywhere, really ejoyed our stay!

The hotel is very centrally located in Florence with parking right next door. Recent city rules limiting cars in the center city and new one way streets make locating the hotel a bit challenging.... But well with it!!!! Our room was comfortable, stylish and quiet so we had excellent rest!!!!! The inclusive breakfast was sumptuous!!!! Many meats and cheeses, pasteries, scrambled eggs and hard boiled as well. We would stay here again and recommend it to any and all visitors to Florence. All of The staff was friendly and helpful!!!! A delightful stay.

We were disappointed roof repairs were underway so we missed a visit to the roof top patio..... Safety first !!!!

The staff were nice, helpful, knowledgeable, competent and friendly. The location is sublime - three minutes' walk from the Uffizi, the Duomo, etc. etc. etc. The breakfast was included in the room and the serving staff were absolutely adorable, serving people even after the cut-off time of 10:30. I told the front desk I expected an important phone call and they checked the system to make sure I would get it. The rooms and bathrooms were rather chichi but very clean. I liked that the bedrooms had parquet floors not carpeting.

The prices were steep; my first room had a view on the wall opposite & was the size of a broom closet - a nicely-decorated broom closet, but a broom closet, so that I banged my leg on the edge of the bedframe every time I wanted to get to the closet. When I complained firmly about that, immediately after I was shown the room (number 202) and said I'd rather leave, I was told that even though I'd booked 12 hours before, I wouldn't get a refund from my credit card guarantee & owed the cost of the entire stay for not having cancelled "48 hours before", which sounded Kafkaesque. We finally agreed that they'd change my room at no charge the second day (they were full the first day). The second room (which they switched at no extra charge), number 305, was meant to be a double deluxe and was STILL small. In both bathrooms there was no Kleenex at all and only plastic disposable cups - even in the double room that had a list price of €360. In both rooms the airconditioning was in even though we were in September and even though I turned it off at night I was cold both nights. The wifi only worked, not very fast, in the lobby - not in the rooms. The "spa" in the cellar has short opening times and you need to notify the desk in advance. The vaunted "terrace" upstairs has a nice view but it's perhaps 6 square meters in all, and anyway it was closed for renovations when I came. Overall this is a nicely-run hotel but it has unreasonable boutique pretentions.

The family room was excellent, plenty of space and very clean. The staff were extremely helpful.

The air conditioning in the room did not work. This was a major problem in the heat of August. (Hence the "fair" score for comfort"). Had the air conditioning worked ti would have been excellent.