Borghese Palace Art Hotel  

Very lovely rooms and art design throughout. Front desk staff who are women are excellent and so is the bar tender/breakfast staff.Close to the Uffitzi but out of the square madness.

Air condidtioning was only working a low level,BAD internet set up...some package deal that never worked right. Forgotten wakeup call and clothes meant to be sent to laundry forgotten to send. Both "forgot" due to one staff only...rest were excellent

Location was superb, staff were friendly and helpful, and the room was comfortable, spotless and excellently serviced.

Some facilities (internet and tv) were not functioning fully, but I would not have used them in any event. The breakfast buffet was adequate, but only just.

The location

The Borghese concentrates more on the 'art' than the 'hotel' sadly. It is overpriced, understaffed and offers very poor value for money. The decor is tired and in need of repair/maintenance, ie cracked glass sink, scuffed walls, poorly attached tv - wonky, phone broken. It was 34 degrees when we arrived and the aircon had been switched off to all rooms and just kept in the communal areas, our room was near the air con unit which hummed loudly and intermittently all night, the jacussi in the spa was scalding hot, half full and the jet's don't work properly. The bar man turned down the music in the bar so he could have a 20 minute personal phonecall to his mates - I could go on its just the tip of the iceberg. I told reception staff of this - not bothered or apologetic in the slightest. Simply stay somewhere else you'll enjoy it more.

Pleasent staff very helpfull

Oposite a nightclub first night hardly slept after buying earplugs no problem

the best choice from point of view of location, prices and uniques atmosphere

n/a; like this hotel much and already stayes there 3 times before^))))

Modern chic decor.

After entering through the beautiful entrance hall, I felt the rooms were not as grand. And feel that a 4* hotel should of had tea making facilities in the room.

The location of the hotel was perfect and within close walking distance to all the top sights and restaurants. The hotel staff was friendly and I enjoyed having access to a gym within the hotel.

Very beautiful and stylish, comfort rooms and lobby, very nice stuff, free sauna, free wi-fi. Really great place!

I expect breakfast must be better. Rooms need a little renovation.

good location in the city centre

the room was very, very cold and the air conditioning was not adjustable from the room, there were no extra blankets in the closet. the bathroom had some odd equipment concerning the tap: the hot and cold water are to be turned on by the same tap control. traces of mildew in the shower. overall, I would not expect all these details from a hotel in this category and price range.

Loved the design of the rooms, fantastic colors and artwork! The style of the elevator (although a bit slow) with the staircase wrapping around is beautiful. The location is amazing, right in the heart of the happening part of town, where everything is walking distance. Delicious restaurants close by, and streets full of great shopping, even on Sundays they were open! Some staff were very nice, friendly, and accomodating (like the first one who upgraded my room! Thank you!).

The blanket was too thin, I got cold at night. There were no english channels on tv, so I was pretty disconnected from the news of the world (at least add a news channel). Although there was internet included in the price of the room, there was only cable connection so I could not connect through my mobile phone (I didnt bring my laptop with me). One other staff member had very little knowledge of the area and what was open on sundays, and at checkout a third staff person was pretty much out of it (but to be fair it was 6:30am)

All staff, specially Patricio at the Bar, great service and friendliness, Design is great, breakfast it was very good, only suggestion better Orange Juice. Overall great.

Orange Juice not good, and Bed not comfortable.

Special location. The reception staff are very attentive. Modern design.

Breakfast is horrible. Bad service and dirty dishes. Television does not work. Shower broken. Defective lamps.

I liked the modern interior and facilities housed within an old building. The hotel was perfectly situated for all our sightseeing. I felt comfortable and safe. The reception staff were efficient, friendly and helpful. My sister and I had a lovely time in Florence and part of this was because the hotel staff were welcoming and our room was comfortable and quiet. Thank you for helping to make this one of our favourite destinations.