Hotel Britannia Excelsior  

The staff assisted me to change the room provided, which I was not happy with, to a lake view room. The view of Lake Como and the surrounding mountains is breath taking and the hotel location is very good, particularly being close to the ferry to Bellagio which suited our plans. The hotel room cost was acceptable as we used the hotel only as a base for visits to the surrounding area. The room in the hotel I would describe as basic and the beds were very uncomfortable. I do think that anyone looking for something like the advertised rooms would be disappointed. The hotel itself is somewhat old fashioned and does seem to attract a more senior boby of guests. As a short stay, budget base hotel I would recommend its use.

The room facilities were not representative of the hotel room photographs as displayed and this was disappointing. The room size and facilities were very basic.

Good location for holiday and also as a centre for visiting other areas on the Lake. The Lido was also ideally situated and was excellent.

While I appreciate the hotel requires the income from coach parties, the hotel especially the dining room was quite hectic at times.

I cannot think of anything good to say about this hotel. The staff at reception were unfriendly and unhelpful. The food was mainly overcooked and of poor quality.We only had one meal there because the food was so bad. I always thought Italians took pride in their cooking but not in this place. There were no tea/ coffee making facilities in the room. There was a mini bar/ fridge which was empty and there was no room service. The soap provided in the bathroom was the most miserable portion I have ever seen and the shampoo sachets were impossible to open. It was never possible to use the swiming pool because of overcrowding and chairs being reserved by towels.This was one of the most expensive hotels I have stayed in and was one of the worst.The room was dingy and tired. The whole place needs a huge injection of capital and the reception, management and kitchen staff all require to go on a retraining programme.Until that is done this place should be avoided.

LOcation on lake BUT not as described. Not near anything.

Hotel was at best a budget "all inclusive" "volume food" hotel with not many facilities with many older couples or small families.The location was not as expected and the value for money poor. (We found a much higher quality hotel at a cheaper price right in the middle of the nearby town)

Great value for money; great location; good location for transport networks; poor and confusing breakfast.

Leaving. Sorry a bit? Caustic. The pool was ok.

On main road. Cadennabra only an hotel restuarant and two or three shops sited on a main road. Nothing of immediate interest. Used by coach tour operators so a continuous through put of people, overwhelming, however friendly and cheerful peopl were.Breakfast served on a buffet basis so a swirl of people scouring for their breakfasts. Note 240ish bedrooms so potentially 500 people at any one time possibly only staying one or two nights. Staff at reception overwhelmed by shear volume.

Hi This hotel was an absolute disgrace, we had booked this hotel as our honeymoon and we travelled all the way from Ireland, we arrived at the hotel late and they informed us there was no record of my booking, even though I had a reference number and they took my cc details, the whole of lake Como was booked out and we had to drive through the night to try and find somewhere, we thought we would have to sleep in our car, not a nice way to start married life. We finally ended up back at the airport and found a hotel at 4am, it was all very upsetting. I rang the hotel the following morning for an explanation and was told it was an error by staff and our room was infact there! This was not acceptable , I told them we would not be returning as we were hours away and our whole experience was ruined, when I returned home I checked my account and they had charged me for two nights, we had booked for 3, this is an outrage and I rang to complain, they would not give me the manager name and will not ans any of my calls or emails. I have contacted my cc company to investigate, stay away from this hotel, as you are dealing with a bunch of amateurs

We paid for a room with a view on the lake (so more money than a classic room) and we have effectively a view on the lake, but the fact is that we were in the ground floor with a door window right on the terrasse of the hotel were people can see everything inside your room. So we closed the curtains all the times and we didn't enjoy at all the lake view !

Good location, easy to get to various other towns from the hotel using the Ferry.

This hotel caters for the elderly, and does so very well. They should make this fact quite clear in their advertising. I would recommend this hotel to other travellers providing they were over the age of sixty five.

The view was amazing from our room

Beds were terrible. Restaurant was the worse we experienced in all of Italy.

The hotel room was very nice, large and gave us the possibility to relax.

The breackfast was not good. The breackfast room was dirty, with food on the ground. We arrived at 9.30 in the breackfast room and everything was almost gone, although the breackfast time is until 10.00. Plus that the waiters were moving around cleaning the tables and it was not a nice environment to have a breackfast.

Great room with breathtaking view of Bellagio. Full american breakfast, yogurt, eggs, ham, cheese, bread, coffee, juices... etc. Behind the hotel are mountains with trails. Great experience! Would recommend

There wasn't someone at the front desk at all times. The hotel is about an hour away by bus from Milan... but the views are worth the ride.

After booking on line, we were impressed to receive a courtesy phone call from the owner informing us of arrival arrangements since it was out of season and we were late in arriving. He also suggested a lovely local restaurant that was good value. The reception and breakfast staff were very friendly. It is a huge hotel, so not intimate, but well located right on the lake, and pleasantly decorated and clean. Would stay there again.