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Show map Hotel Carlton On The Grand Canal

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Newest reviews for Hotel Carlton On The Grand Canal

  • Mativa
      Belgium
    August 19, 2014

    Close to station, bus, parking lot

    7.5

  • Gabrielle
      United Kingdom
    August 18, 2014

    pre-arrival / directions communications Location staff friendliness and helpfulness nothing was too much trouble roof top bar / restaurant nice rooms

    9.2

  • Barbara
      Malta
    August 16, 2014

    Lovely comfortable and clean room looking out onto the Grand Canal. Could have spent our whole stay just looking out of the window.

    Poor wi-fi

    9.2

  • Margaret
      Australia
    August 15, 2014

    Was close to stationery

    I,m still onholidays and don,t want to beanswering this

    7.1

  • Lawrence
      United States of America
    August 13, 2014

    We loved everything about the hotel, the staff and the location! Just book it, you won't regret it.

    10

  • Judith
      United Kingdom
    August 12, 2014

    Loved the location

    Decor a bit dated. Breakfast selection not great

    8.8

  • Anonymous
      Lebanon
    August 11, 2014

    roof top. location near train station. outdoor cafe near the entrance.

    far from city center. expensive.

    7.5

  • Virendra
      New Zealand
    August 11, 2014

    LOCATION AND FRONT LINE STAFF

    NONE

    10

  • William
      Malta
    August 10, 2014

    Staff friendliness

    Breakfast was a little lacking

    7.9

  • Jeffrey
      Austria
    August 9, 2014

    Staff were very friendly and helpfull. Hotel room and lobby was comfortable with warm homely feeling. location was conveniant to access everything from the grand canal.Good breakfast. I would recommend this hotel to friends.

    Can't recall any negatives. Didn't try the a la carte restruant so can't comment on that.

    9.6

  • Valerie
      Australia
    August 7, 2014

    Dining and bar staff were hard working and polite always. It was clean and good location. Very expensive.

    I was appalled at the attitude of front desk staff, in particular Simon. He was rude always, dismissive and bordered on an indifference toward guests. Not just myself but other guests.

    6

  • Richard
      United Kingdom
    August 5, 2014

    Location Services Cleanliness

    Nothing

    9.6

  • Carol
      United Kingdom
    August 1, 2014

    The breakfasts were great with lots of choice. The staff were very helpful and polite. The location couldn't have been better.

    Nothing.

    10

  • Keith
      United Kingdom
    July 30, 2014

    The whole experience of Venice was epitomised by the professional service by all staff from checking in/porter service/room service/kitchen dining room. Having been allocated a room overlooking the Grand Canal, it made the whole birthday trip worthwhile. There was nothing that the staff would not help you with, a very professionally run hotel. To top it, my partner left an item of jewellery in the room on our departure and following several e-mails, the item was found by room service staff and is in the process of being returned. I cannot acknowledge the service with regards this loss any better, the staff have been exemplary. I will certainly return to this establishment in the near future. Many Thanks Keith Taylor

    10

  • Charles
      United States of America
    July 29, 2014

    location...staff

    old room decor

    7.9

  • Graham
      Australia
    July 29, 2014

    Staff friendly. View from balcony/terrace.

    Bathroom was almost unusable: basin twice size needed so no room to use toilet; a bath not much bigger than the basin made it dangerous to stand in and too small to use as bath. Told breakfast was from 7am when actually started at 6.30 meant we missed breakfast. No discount on water taxi contrary to website.

    5.8

  • Simon
      United Kingdom
    July 28, 2014

    Wonderful hotel, very polite and friendly staff, great rooms really comfortable, good choice at breakfast. Thankyou bookings.com and the carlton.

    10

  • Heather
      United States of America
    July 26, 2014

    Location was within walking distance of water transportation and train station. Great rooftop and service. Air conditioning and bathroom amenities were nice.

    10

  • Dennis
      Italy
    July 24, 2014

    Location, staff, amenities

    We did have to move rooms, so unable to unpack & feel settled. But given an upgrade to canal view!

    10

  • Dieter
      Australia
    July 23, 2014

    Very good place to stay in Venice. Great location with easy access.

    The TV in our room was too small.

    8.8

  • Camilla
      Brazil
    July 22, 2014

    Location was great for us. we prefer being close to the train station than at the city centre. The receptionist Raphael was amazing and helped a lot.

    We couldn't get a late check out, that was ok, but the recepcionist who talked to us was a little bit rude.

    9.6

  • Jennifer
      Australia
    July 20, 2014

    We recently Stayed in this hotel after returning from a cruise. Found staff to be extremely rude and unhelpful. Rooms small, old, and showers never remodelled, air conditioning loud but working. Beds hard and in no way represents a 4 star hotel. When we went for breakfast in the morning a unhelpful waitress just pointed to an area for a table. The table had dirty table cloths and no cutlery or cups. Breakfast was boring and tasteless something you would expect in a two star Hotel. Our room was located on the 5th floor which encountered a lot of noise from the rooftop restaurant and patrons using the lift. We could not get any sleep until the restaurant had closed and staff had cleaned up and packed everything away. We have never experienced such a noisy Hotel in all our trips around the world. I was standing in reception and another guest gave the door man a $5 euro tip and under his breath in English he said "thanks That will buy a Newspaper " Well he will be buying nothing with our tip. We have been very lucky to have only spent two nights at this Hotel. Venice is lovely but give this Hotel a miss, if you want friendly service. Stayed June 2014, travelled with family

    The staff are very unfriendly, the 5th floor room near the lift is very noisy at night.

    7.1

  • Anonymous
      Hong Kong
    July 20, 2014

    old Venetian style with a balcony. great location. Sincere staff. Breakfast is good.

    air condition seems not cool enough during hot summer.

    7.9

  • Tsz
      Hong Kong
    July 19, 2014

    Very convenient location as it is close to train station. Lots of shops and restaurants with characters are around

    Not too clean

    5

  • Tan
      Malaysia
    July 18, 2014

    location is good near the train station. Much quieter location.

    should provide electric kettle and some tea/coffee.

    7.5

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