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Hotel Carlton On The Grand Canal
Santa Croce 578, Santa Croce, 30135 Venice – Show map
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The most recent booking for this hotel was made on Aug 26 at 7:37 AM from Switzerland.
6 Reasons to Choose Hotel Carlton On The Grand Canal
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785 properties in Venice
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353 verified reviews
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Hotel Carlton On The Grand Canal's staff speak: Italian, French, Spanish, English, German
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Grounds, Terrace, Sun Deck
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Snack Bar, Special Diet Meals (upon request)
Internet via TV is available in the hotel rooms and costs EUR 10 per hour.
Free! WiFi is available in public areas and is free of charge.
No parking available.
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Italian, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 4 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Free! Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hotel Carlton On The Grand Canal accepts these cards and reserves the right to pre-authorize your card prior to arrival.
When adding lunch or dinner to your booking, please note that the price does not include drinks.
Based on 353 reviews
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pre-arrival / directions communications Location staff friendliness and helpfulness nothing was too much trouble roof top bar / restaurant nice rooms
Lovely comfortable and clean room looking out onto the Grand Canal. Could have spent our whole stay just looking out of the window.
Was close to stationery
I,m still onholidays and don,t want to beanswering this
We loved everything about the hotel, the staff and the location! Just book it, you won't regret it.
Loved the location
Decor a bit dated. Breakfast selection not great
roof top. location near train station. outdoor cafe near the entrance.
far from city center. expensive.
LOCATION AND FRONT LINE STAFF
Breakfast was a little lacking
Staff were very friendly and helpfull. Hotel room and lobby was comfortable with warm homely feeling. location was conveniant to access everything from the grand canal.Good breakfast. I would recommend this hotel to friends.
Can't recall any negatives. Didn't try the a la carte restruant so can't comment on that.
Dining and bar staff were hard working and polite always. It was clean and good location. Very expensive.
I was appalled at the attitude of front desk staff, in particular Simon. He was rude always, dismissive and bordered on an indifference toward guests. Not just myself but other guests.
Location Services Cleanliness
The breakfasts were great with lots of choice. The staff were very helpful and polite. The location couldn't have been better.
The whole experience of Venice was epitomised by the professional service by all staff from checking in/porter service/room service/kitchen dining room. Having been allocated a room overlooking the Grand Canal, it made the whole birthday trip worthwhile. There was nothing that the staff would not help you with, a very professionally run hotel. To top it, my partner left an item of jewellery in the room on our departure and following several e-mails, the item was found by room service staff and is in the process of being returned. I cannot acknowledge the service with regards this loss any better, the staff have been exemplary. I will certainly return to this establishment in the near future. Many Thanks Keith Taylor
old room decor
Staff friendly. View from balcony/terrace.
Bathroom was almost unusable: basin twice size needed so no room to use toilet; a bath not much bigger than the basin made it dangerous to stand in and too small to use as bath. Told breakfast was from 7am when actually started at 6.30 meant we missed breakfast. No discount on water taxi contrary to website.
Wonderful hotel, very polite and friendly staff, great rooms really comfortable, good choice at breakfast. Thankyou bookings.com and the carlton.
Location was within walking distance of water transportation and train station. Great rooftop and service. Air conditioning and bathroom amenities were nice.
Location, staff, amenities
We did have to move rooms, so unable to unpack & feel settled. But given an upgrade to canal view!
Very good place to stay in Venice. Great location with easy access.
The TV in our room was too small.
Location was great for us. we prefer being close to the train station than at the city centre. The receptionist Raphael was amazing and helped a lot.
We couldn't get a late check out, that was ok, but the recepcionist who talked to us was a little bit rude.
We recently Stayed in this hotel after returning from a cruise. Found staff to be extremely rude and unhelpful. Rooms small, old, and showers never remodelled, air conditioning loud but working. Beds hard and in no way represents a 4 star hotel. When we went for breakfast in the morning a unhelpful waitress just pointed to an area for a table. The table had dirty table cloths and no cutlery or cups. Breakfast was boring and tasteless something you would expect in a two star Hotel. Our room was located on the 5th floor which encountered a lot of noise from the rooftop restaurant and patrons using the lift. We could not get any sleep until the restaurant had closed and staff had cleaned up and packed everything away. We have never experienced such a noisy Hotel in all our trips around the world. I was standing in reception and another guest gave the door man a $5 euro tip and under his breath in English he said "thanks That will buy a Newspaper " Well he will be buying nothing with our tip. We have been very lucky to have only spent two nights at this Hotel. Venice is lovely but give this Hotel a miss, if you want friendly service. Stayed June 2014, travelled with family
The staff are very unfriendly, the 5th floor room near the lift is very noisy at night.
old Venetian style with a balcony. great location. Sincere staff. Breakfast is good.
air condition seems not cool enough during hot summer.
Very convenient location as it is close to train station. Lots of shops and restaurants with characters are around
Not too clean
location is good near the train station. Much quieter location.
should provide electric kettle and some tea/coffee.
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