The remote and slightly 'stuffy' attitude of the front desk staff, which gave the hotel reception an almost clinical feel. The beach club was a great disappointment: actually run by an independent company, it is very busy with bright orange sun loungers and loud, blaring music that seems completely at odds with the quiet, laid-back vibe that the hotel is trying to achieve. Some items in the hotel seem very overpriced, such as the 15 Euro charge for room service; unnecessary given the premium that guests are already paying for rooms here. Whilst the pool area is lovely and very well maintained, it is on the small side and there are not enough sun loungers for all of the hotel guests. Areas of the hotel are also overlooked by unattractive buildings. Be sure to review your bill carefully at the end of your stay: there were a number of items that had been incorrectly added. Some of the towels and robes provided were a little worn and in need of replacement. Finally, the coloured LED lights on the ceiling of the lounge area were a little tacky: a matter of personal taste perhaps but, like the beach club, certainly not in-keeping with the understated, minimalist chic that the hotel strives towards.
The room was spacious and well-designed and cleanliness was of a high standard. Towels and toiletries were replaced regularly and the turn-down service included nice touches such as complimentary chocolates, essential oils, l'Occitane products and mineral water. Fantastic panoramic views. The plentiful breakfasts (which stretched out into lunch) were a highlight of our stay. Dinner on the restaurant terrace was also a delight, with a complimentary glass of champagne, excellent service and surprise 'taster' dishes in between delicious courses chosen from the creative a la carte menu. The free shuttle to and from Positano was also a welcome 'extra' with friendly and efficient service.