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Via Marsala 96 (check-in at Hotel Luciani, in Via Milazzo, 8), Station Termini, 00185 Rome – Show map
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6 Reasons to Choose Hotel Ciao
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4149 properties in Rome
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236 verified reviews
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Hotel Ciao's staff speak: Filipino, Romanian, Italian, Spanish, English
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Free! WiFi is available in public areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Fax/Photocopying
Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Filipino, Romanian, Italian, Spanish, English
1:00 PM - 12:00 AM
10:30 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
All children under 3 years are charged EUR 10 per person per night in a crib.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hotel Ciao accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note check in is at Hotel Luciani, in Via Milazzo, 8, only 100 ft away.
Based on 236 reviews
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Staff was very good with communication .
Shower was broken when we were there!
I guess the best thing about my stay was the staff. Extremely supportive. English was good and we were able to communicate.
I have no negatives.
Location. Bathroom. It was very quite room.
This is not actually hotel but one floor in the building. When we came around 21h, we were confused regarding exact location of hotel. At the hotel's adress there was one big door with no exterior marks or flags of hotel. In interphone was one small button with name "Hotel Ciao". We were waiting around 20 minutes for the guy from another hotel to open us the door and give us 3 keys: first one was for the building door, second one for door of floor and last one was a key of our room. Breakfast was at the another hotel, in the neighbour street and it was very poor.
Location - right next to termini Good cold breakfast selection, clean rooms, friendly staff
nothing, all good
Comfortable and great breakfast
Bathroom shower a bit hard to use
It was just right for what we needed - a place to crash, close to Termini station (you couldn't get any closer!) with a comfy bed and AC and a decent shower. Room was small but totally fine for us, and the bed was comfy.
It was very hard to find... We were very tired and frustrated and looked around the area a lot before we luckily ran into a staff member who took us there, not sure how we would have found it without him.
not so clean, and the breakfast is the worst over the world in my opinion!
Location close to Termini and Rome sites Free Wifi and Breakfast Comfortable Bed and Pillows! Clean Rooms
Hotel did not have any English TV channels
The rooms are nice for the price, and it's very close to the termini train station
Checking in felt sketchy. Note that this hotel is a sub hotel of hotel Luciano. When you go to the door for the buzzer someone will greet you and take you down the street to checkin to the companies nicer hotel Luciano, breakfast is also served at the hotel Luciano location. For a single female traveller the initial procedure seemed odd.. Either than that the hotel is a great for the price
clean and in a very nice place in centre of rome very near from termini station so you can go any where you want and the staff is wonderful they can speak english and italian
wifi was a little bit weak
Lactation wise excellent breakfast is normal
I love the location. Hotel ciao is just minutes away from the main train station.
The staffs weren't too friendly. The walls were dirty. Need repainting
The location is perfect for metros and buses. And some good chinese restaurants are there, nice.
The breakfast is at another hotel and opening hours are too short. The shower is ofter in short of hot water, are you seriously kidding me?
Great location near Termini. Comfortable bed. Clean room. Good bath and shower. Towels changed everyday, room cleaned everyday. There was mini fridge. There was good pizzeria near hotel. there was fast wi-fi. Kind and helpful personnel. One recepcionist mah helped me a lot to find card reader and smt.
Soo poor breakfast. Same things all days.
Big spacious rooms
Hotel manager accusaed me of lying about cost agreements and tried to overcharge me
Clean and quiet room. If you are used to living in a big city and are not put off by beggars, pickpockets, homeless people, good location for taking the metro or day trips, or using the grocery store/other stores in the train station mall.
I've stayed at other hotels in the same neighborhood with similar amenities for much less money in the past. Because the hotel lobby is in another building and the door must be locked with a key, it's a problem to coordinate. As I know from staying in the area before, it's pretty rough (like near any big city train station), and no acceptable restaurants anywhere near.
The location was excellent and the room was tiny but clean and nice. It was just perfect for a solo traveller
Good Hotel location: close to metro and train stations.
Rate and cleanliness
We were put in a room near reception which was too noisy
Comfortable bed,spotless bed linen. Room had a safe,TV,WiFi and a hair dryer. Friendly staff,very accommodating and helpful truly lovely,spoke fluent English. Location could not have been better,right across the road from the station. Air conditioning was fantastic, with remote control, cooled the room beautifully. Room had a fridge,which could be used to cool water which could be bought from supermarket across the road. Queen size bed,mattress & pillows extremely comfortable. All these factors scored 100% for me!
Disappointed however, to find the 'check in' reception on the first floor, needed to go up two substantial, poorly maintained, staircases to 'check in', NO LIFT! 'Check in' was time consuming. The room itself was in another building, once again had to go up half a dozen steps to access the lift. Primitive multi-key system to access the room. The double room itself was sparse and for 2 people, was supplied only with one desk and one chair,a single toilet roll, the suitcase stand had to be requested. Numerous requests for an additional toilet roll.... ignored! Room would have benefited form an arm chair. The double room was supplied with no: glasses, bottled water, tissues or tea or coffee making facilities. Sparse is an understatement! The shower curtain had seen better days! The lack of a shower tray made showering a challenge and messy. Bathroom supplies were very sparse, to non existent, with no place to put the hand soap which left a sloppy mess on the only unit, next to the hand wash basin. Hotel lacked attention to detail. When it rained the rain fell onto a plastic corrugated roof just outside the window, resembling the sound of machine gun fire, throughout the night. Breakfast was self service. No forks or plates supplied for the meat,cheese and bread rolls, which resulted in having to eat off SAUCERS with a knife and a teaspoon!!! The whole thing was an absolute shamble! Staff unable/unwilling to assist struggling guests, guests which were forced to clear their own tables, after previous guests had finished breakfast! Everything ran out,food, cutlery, saucers, keeping guests waiting, before refills were brought in. Result...utter Chaos!. Conclusion: Ciao is not an experience for the faint hearted!!
Wifi was good, location was close to Termini and attractions were in walking distance. Staff let us keep our bags locked up for the day after we had checked out. Good shower. Across the road from a grocery store and bus terminal.
Arrived to a locked door and intercom, had to wait for someone to come get us after calling three times. Pillows were very uncomfortable. Although it was good to be beside Termini, the street was very noisy at night.
Very convenient location, especially since we had to catch a very early morning bus to airport Friendly staff
Bit of a smell in the bath room
We needed a room that was close to the train station so we could get a very early flight. We were looking for a no frills option and this fit the bill. Recent renovation made the room very clean with a good bathroom.
Probably a bit minimal for a longer stay. But still a good bargain.
The room is a little bit small
Near the station Termini. very close to shuttle bus to Fiumicino Airport. Good location to explore Rome
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