Courtyard By Marriott Rome Airport Hotel  

The convenience to the airport

Staff were very unaccommodating and unfriendly. No assistance offered to get our bags to our room and in fact we had to find our own trolley and get them into the lift which was very difficult because it did not come all the way down forcing us to lift the trolley with our bags on into the lift. Signs of mold in the shower. Beds were hard. 2 small salads, a beer and coffee was almost $60. We asked if we could just have a cup of coffee before leaving for the airport and were told that we could not without paying for a full breakfast which we did not have time for. Charge to and from the airport was 6 euros per person which was disgraceful for the distance it was - and even then we were taken to the wrong terminal and had to run for another shuttle to get us to the right one. I would definitely not recommend this hotel.

The layout of the room with 2 arm chairs plus the king bed was nice. Clean, non-smoking environment

I was disappointed for the "Marriot" chain. We were put in an end of hall room on a conference room floor (worst room in the hotel?) and at 10 pm realized we had no hot water. I don't know if this had to do with the fact that we booked through booking.com but the hotel was certainly not full. I will address the other 4 issues we had with the room directly to the hotel.

Location

Just basic

Felt that the hotel was looking a bit tired. major issue when booking in, told our room was 335, went up and keys did not work. went down and had the keys reprogrammed went back to room. got into room, noticed a jacket on a chair, thought it was left behind then noticed a suitcase, we had been given someone else's room. i would not be happy if that was my room, rang reception and they told us to come back down instead of them trying to be hospitable and provide customer service and they helping us after we had a very long day. we went back down and then told that the girl had written down the wrong room number and proceeded to give us the wrong keys back again. internet pass word and username was incorrect. overall very unhappy with the reception and service. would not stay there again

Location

The staff was extremely unfriendly and not at all service oriented. What happened to Marriott service?

The Bartender and food.

I have never experienced such poor service and shockingly bad attitudes as I did at this Courtyard property. Shame on you Marriott!!! It will be a long time before I choose a Mariott Courtyard again.

Nothing. Have been in many hotels. This was the worst yet!

unfriendly staff cold atmosphere faulty elevators unclean rooms weak wifi ugly location bad service

Perfect location

This hotel is close to the fiumcino airport, it's very convenience. The bus sent to an airport was useful. The room was clean and was prepared exactly. It was delicious although I ate seafood spaghetti at the restaurant. It was regrettable that the bar was the first floor. However, the atmosphere of the bar was good. The sofa of the bar was comfortable.

Convenient - close to Rome airport. Good restaurant. Free parking.

Need proper ramps to carry luggage up to elevator level which is 3 steps up from reception. Need to explain more edequately how the car park disk system works.

dirty. very bad maintanance. old. poor. staff rude.

The only reason I selected this hotel was proximate to the Rome airport and had a shuttle service, however unlike our hotel free shuttle services we had to pay 20 Euros for a five minute drive to the airport. Could have stayed in Rome.

Close to airport, hotel accommodation affordable

Very long wait for check in and later long waits to question front desk staff. Drinks were over the top expensive.