Courtyard By Marriott Rome Airport Hotel  

The convenience to the airport

Staff were very unaccommodating and unfriendly. No assistance offered to get our bags to our room and in fact we had to find our own trolley and get them into the lift which was very difficult because it did not come all the way down forcing us to lift the trolley with our bags on into the lift. Signs of mold in the shower. Beds were hard. 2 small salads, a beer and coffee was almost $60. We asked if we could just have a cup of coffee before leaving for the airport and were told that we could not without paying for a full breakfast which we did not have time for. Charge to and from the airport was 6 euros per person which was disgraceful for the distance it was - and even then we were taken to the wrong terminal and had to run for another shuttle to get us to the right one. I would definitely not recommend this hotel.

We just needed an over night stop and it was perfect for that and a good price.

I would have liked more information beforehand about catching your shuttle. We looked a long time to find it from the airport and it should be free.

Its handy location near the Airport. We were leaving Rome the next day and wanted a trouble free departure..

Lack of Tea or coffee Making facilities. Have no problem with no Mini Bar supplies but a jug to boil water and some tea and coffee(and some milk!) would have been appreciated

Not much

Hotel is not visitor friendly!. Internet access is a paid service that can not be activated from one's room - you have to make a special trip down to the front desk and wait in the service line to get a internet access ID and password. They would not give this information over the phone nor deliver it to the room. The restaurant allows customers to disturb other customers with loud and long cell phone conversations and ignored complaints about this kind of intrusion. The iron in the room leaked water and I could not press the clothes that I wanted to wear for the trip home - did not have time to request a replacement. I asked the front desk to speak to the manager and was immediately advised that the manager was unavailable; they instead insisted that I tell them what the problem was and then they just argued rudely rather that taking the information to be passed onto the manager

Close to airport and train station in airport. Shuttle bus pick-up free from airport, but charge 6 euro per person for short trip back to airport.

Complete power outage at hotel and emergency lights in room failed after several minutes. Outage expected to last about 15 minutes but lasted over 2 hours which included not having any water. We didn't know if it would affect our early morning departure, so planned to leave earlier. Power outages apparently not uncommon.

the bed is comfortable

i waited for 50 mins to get on the shuttle bus from airport to hotel. on the time table they said they had bus at 15:20, but when i arrived there was 15:10 but no bus came until 15:20. I called hotel twice to tell them about this situation, They promised at 16:00 they would have the shuttle bus but the bus came until 4:10. Really poor service! Never come to that hotel！I can't believe this hotel belongs to Marriott!!!

There was no bell man to help me with my suitcases!!!!

It was close to the airport

The room service was good and the staff friendly

The bathroom was not nice at all.

Well honestly the only good thing was the breakfast selection. Other than than nothing.

It is very expensive price to get nothing in return. The hotel is very old and very poor looking. My wife and me choosed this hotel to be close to the airport, however it was a bit far away and staff can not speak english, although it is an airport hotel which mostly travlers are staying there.

Additional payment for the shuttle to the airport (back and forth) No other restaurants of facilities close to the hotel if you didn't have a car to drive to Fiumicino

The staff was friendly and helpful. We were able to print our airline tickets on the hotel computer. The airport shuttle was convenient and reasonably priced. The room was clean.The fish restaurant just across the street was also excellent.

The room was a little too warm even though the heat was turned off.

was located very close to airport

Good breakfast