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Newest reviews for De Stefano Palace Luxury Hotel

  • Nicola
      United Kingdom
    August 21, 2014

    Great location in an amazing old palace all refurbished

    Wi fi a bit slow

    10

  • Sean
      Ireland
    August 17, 2014

    The rooms in the hotel have been beautifully designed and the contemporary feel in an ancient building is hard to pull off. The spa is wonderful, particularly when you have it to yourself as a couple. Breakfast was simple, fresh and delicious.

    The staff on our arrival were poor. Finding the hotel, particularly at night is very challenging and all staff should be able to talk guests through this. The female staff on the other hand were excellent throughout our stay. The location in the new town means lots of walking to Ragusa Ibla, the old town. The spa while lovely, cost extra which wasn't clear before we used it.

    8.8

  • Kerry
      Australia
    July 27, 2014

    Breakfast, convenience to all that matters in Raguso, particularly restaurants

    Needs a little more feeling of life. Reception needs to be more in front of desk, not hiding behind!

    9.2

  • Michael
      United Kingdom
    July 13, 2014

    Large rooms and bathrooms if you get the right one. Nice contemporary design within an old Pallazio. Excellent helpful staff. Good breakfast buffet

    Sited in a bit of a "low rent" neighbourhood. Slightly off putting on first arrival but actually ok. Not enough breakfast seating for the number of guests. Our friends had to change rooms twice on arrival due to things not being right. Very well handled by reception staff but the initial room offerings were not adequate.

    8.3

  • Michael
      Ireland
    July 4, 2014

    Beautiful spacious room. Directed to a lovely restaurant for dinner as we arrived late. Staff we're most helpful and friendly.

    9.2

  • Anonymous
      Switzerland
    June 29, 2014

    Everything. Stefano palce is a small design hotel in a refurbished old palace. Has very nice rooms with large beds. The hotel is run only by women, who really do a fantastic job and are extremely helpful.

    + nothing

    10

  • Karyn
      United States of America
    June 26, 2014

    We enjoyed everything about the hotel Especially the staff. The hotel was exactly as described with all the features that we're listed. It was even more beautiful and charming in person. The staff was very amazing personable and super efficient, for every question or request. The whole staff is an asset to your hotel. Especially Cristina and Daniella. Every detail was in place. Would recommend to everyone and will definitely be returning. Thank you so much for a memorable stay. Our family has created great memories.

    I can honestly say I can't think of one single thing

    10

  • Denise
      United States of America
    June 26, 2014

    Lovely boutique hotel in a location convenient for walking to Ragusa Ibla as well as to the popular areas of Ragusa(upper). The rooms are spacious, well-appointed and quiet. The staff attentive-particularly the young woman managing the buffet breakfast. She made delicious baked goods to complement the other selections- fruit, yogurt, meats, cheeses. There is a private spa one can book for an hour with an indoor pool and steam room, for a fee, and it was magical!

    As in many Italian hotels, one should be aware that there are some stairs to climb upon entering and a few to go down to reach the reception. It would be difficult to walk to/from the bus or train station, especially with luggage. Taxi from the train station was 5 euros and the bus 7.

    10

  • Gillian
      United Kingdom
    June 24, 2014

    Lovely convenient location for seeing both Ragusa Ibla and Superiore. Very friendly, welcoming staff for which nothing was too much trouble. Breakfast pastries were delicious. Map with suggested places to eat was given to us immediately on arrival.

    It was stressful finding a parking space on first day after a long drive through mountains - but once we arrived the staff were willing to move their own cars to give us space. Other than the car problem there was nothing we didn't like.

    10

  • Lauren
      Malta
    June 24, 2014

    Staff was very helpful and hotel is very clean. Breakfast was amazing and everything was so elegant.

    I didn't like the bathroom in the suite as there was only one for 2 bedrooms and there was no curtain but just glass around the bath, therefore everyone could see you having a bath. There was no long mirror.

    7.9

  • Ray
      Australia
    June 23, 2014

    Absolutely fabulous room (Room 2) Great staff especially the receptionist who moved her car so that I could park outside the hotel. Very helpful regarding visiting the old city Great breakfast

    Nothing

    9.6

  • John
      United Kingdom
    June 12, 2014

    The location was good for both the old and new towns. Your staff were very helpful and professional and their restaurant recommendations excellent.

    The long climb up the stairs from Ragusa Ibla. On the plus side it was excellent excercise.

    9.6

  • Nadine
      Malta
    April 23, 2014

    As cliche as it may sound - I liked everything about this hotel - from it's lovely, warm and helpful staff, to the beautiful, large rooms with amazing cathedral ceilings, gorgeous bathrooms with luxury toiletries and scrumptious breakfast. There's also a fantastic 'Illi Caffe' bar - for people who like me need their serious dose of good coffee to start functioning in the morning!

    I can't say there was anything I didn't like except maybe that there were no bedroom slippers - but to be honest, I didn't ask for them since I always keep my own anyway, and although we were quite lucky with parking bang on in-front of the door......parking close by may be a bit of a problem

    9.6

  • Richard
      United Kingdom
    April 6, 2014

    Perfect location in a quiet side street but just a few blocks from a good selection of cafes and restaurants in a real town. Beautifully converted building with lots of character and spacious bedrooms. Range of pastries and fruit juices for breakfast. Complimentary minibar. Friendly, helpful front desk and other staff.

    There was nothing we did not like, but we would have liked some more wholesome alternatives for breakfast - such as museli to complement the wide choice of cake and pastries.

    9.6

  • Anonymous
      Jersey
    January 24, 2014

    Stunning hotel with beautiful room.

    9.2

  • Matthew
      Australia
    September 28, 2013

    Breakfast was great, we had a late checkout and they still provided it for us. The room we stayed in was very spacious and although modern still had a beautiful roof painting to wake up to in the morning.

    10

  • Anonymous
      Australia
    July 10, 2013

    Danielle, the train to Siracusa arrived at ten to eight am as we hoped and only took two hours. Fantastic journey. Much more relaxing than bus. Thanks for suggesting the wonderful Dionysos restaurant.

    In the morning when I came down to pay the bill, your colleague( a male) deferred to my husband. He was brought a cup of coffee and I was not.

    9.2

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