Excel Roma Ciampino

Particularly liked access to a balcony and size of the rooms.

convenient, clean and efficient

good room - free wifi access very important !!

no good shops nearby

The hotel is very modern with very good facilities. The rooms were very clean and well appointed and the staff welcoming, friendly and very helpful. The buffet breakfast was excellent and included in the price of the room. The hotel is ideal if you want easy access to Ciampino airport, just a few minutes away by car.

The website had indicated that the set evening meal would cost 15 euros. It was in fact, 20 euros. While this is still a reasonable price, it would be better if this type of information was up to date. Also, I understand that no food is served at lunchtime. However, we found a restaurant just over 5 minutes walk away down the hill towards the traffic lights, which was both excellent and very reasonably priced.

We arrived last thursday,after a 4am start at 12.30.We could not check in until 2pm,Little ot no bus service.If u fly into campino aiport the hotel should offer the courtesy pick up.They say on the web page that this facility is available to the airport.This is only true if u can go before mid day,nothing for later flights,which was no good to us,wethought we could avail of this when we booked.

Fantastic, but as we were upgraded to a suite in adjacent building I am bound to say that. High quality hotel very chic. Clean room, very comfortable. Breakfast best I have had in Italy!

the hotel is quite new, clean, and the reception stuff is very helpful,

breakfast is poor. the location of the hotel is not good, since there is no shuttle service in the night, we cost 30 euro to get a taxi from the airport, for only 5 mins drive. besides, the nearest bus station is 10-15 mins walk from the hotel, and then the bus took nearly 20-30 mins to get to a metro station, and then we took another 20 mins to get to the termini......

the standard around the hotel grounds was clean and tidy,with outside garden area which was well maintained

for some reason the breakfast room didnt have the same luxury design features of the rest of the hotel

Nice facility for the money - good staff

Drink was too expensive. No transport to the hotel or from the hotel - they only take people at certain times. Cost of taxi exceeded cost of overnight stay. Not cool.

It was clean and tidy. Ideal for a short stay or overnight and close to Ciampino Airport.

The shower was very poor. Very weak and little water.

No safebox in the rooms and no alternative offered at the reception

Nessuno/Nothing

It wasn't like a 4 star hotel: there was an insect on the bed, the staff was not qualificable, rude and ill-mannered, tap water was polluted, the room and the toilet were too small, old and very dirty, we've found an opened bottle of water in the mini bar, the lift and isle were smelly, we asked for a breakfast box and they said ok but in the morning they told us that the box didn't arrive. It deserves 1 star and not 4 stars.

This is the second time I have stayed here and the hotel is slipping in always. The bar was closed at 10.30 and the reception staff were quite unfriendly unlike the first time I stayed.