Hotel Diplomat  

Only staff, they were trying to be helpfull as they could. Plus buffet breakfest was good. Thats all.

Smell in the rooms - we were changing it twice, old dirty carpets, uncomfortable beds, outdated equipment, especially in the bathroom, acient hairdryer, toilet flashes after minutes and you need to push the button for all that time, we seen other rooms in this hotel non of it looks like on the pictures. Not worth the money and 4 stars they have, avoid if you look for a decent level hotel. Plus there were some works going on in the hotel, heavy builders noise from 8am. The same from outside of our window. No luggage storage, they keep it next to the reception accessible to everybody who walks in. Not safe at all. Avoid at all cost, not worth the money at all. Big disappointment.

We were pleased with the location cause it was right next to the train station and quite close to the centrum. We really enjoyed wandering the streets of this beautiful, historic city and enjoyed very tasty italian food in trattorias and coffee breaks in Italian coffee-bars located in small narrow alleys. You MUST walk along the small bridges and narrow alleys and admire the historic houses. Florencia is simply beautiful and breath-taking city.

On the beginning it was just chaos. We parked outside the hotel on the busy street and had to wait till the guy from the nearby garrage shows up. When he finally arrived, my boyfriend drove our car to garrage and meanwhile I was still waiting in hotel lobby to be checked-in. After long journey, it felt like hours. At the reception we were told that we have to pay tourist tax, which was 4Eur per person & per day (3nights in Florencia, 2 adults = 24Eur). But that wasn´t a big deal. When they told us that we have to pay 27Eur per a day for a parking in garrage, which wasn´t even there, we were shocked! We spent 3nights in Florence and our final bill for the parking was 90Eur. Next time we´ll fly there!

Not worth 4 stars !!!

Nothing!! Ok, may be the bathroom was not that bad

The worse hotel of our trip to Europe by far!!! Don't let the photos mislead you. The hotel is very old and smell really bad!!!!

1.Friendly and very helpful staff 2.Very good breakfast buffet with very nice concept and good design of the breakfast area.

my room was at the side were was the train station and there was to much noise

Good localization, in front of railway station! Excelent breakfast and cleaning rooms

Good location and ideal for short trip stay . Room maintenance is very good and break fast system is also good

Only the lift service and size is not sufficient.

The most comfortable beds we slept in during our tour of Italy!!! The location is excellent. Centered close to attractions, shopping, and it is literally right across the street from the train station (2 min walk), yet rooms are so quiet you can not hear the trains or traffic. The hotel was very attractive inside, had an elevator (our other hotels did not), had a nice lounge and breakfast area. Nice complimentary breakfast to... Staff was very helpful with directions and maps. There was also a bookshelf with available info. in bookshelf for research for sites to visit.

We found 2 small glass shards on floor that I almost stepped on with my bare-feet - house keeping was sent up right away. Following day was not happy to find that they had filled fridge with a used water. Not to mention that upon closer look there were already 2 other drinks that had been open prior to our arrival. Toilet seat bracket was broken and the bathroom was not up to code according it Italian standards with an emergency cord in restroom. For a 4 star hotel you would have thought they would have been more on top of things. I was told they were a new hotel too. Of course they were apologetic when I brought up the issues but most other hotels usually offer a discount or upgrade to compensate for your hassle.

The location is directly facing the main metro station. The breakfast is so yummy and rich.

The Hotel employees were really polite, available to satisfy request. It is close to downtown Florence, shopping area, main artistical attraction. Good Price Charming bar and ralaxing area

When I did arrive they were having remodeling work therefore the entance was blocked out to next door hotel. It took a lot to get from the entrance hotel to get actually to my room, different elevators and levels to reach in order to get to destination. But I am sure once the remodeling will be completed it will be different.

The location was fantastic. Just a few steps from the train station, but you did not hear the train when you were in your room. Free WiFi, was a great perk, since that is not the case in most of Italy.

Location next to train station, reasonable pricing, decent breakfast

Some sections of hotel were under renovation, no ramp on third floor connecting 1 section to another, water accumulated in toilet flowed to the room