We took to much time to reach the hotel the first time, e-mail from hotel with directions wasn't very clear. Like bus stops names are very confusing for tourists in Italy.
The location is very far from city centre.
There is a recepionist that when we asked her for directions, she always gave us the most difficult and farest directions, when we were only 2-3 bus stops away or 15 minutes maximum walk,from Tor Sapienza region centre and from there where shops and bus stops for Roma Est. They need to be informed better and more directly, precise on directions for tourists.
Sometimes the housekeeping forgot to gives us soap and twice we had to go to ask for it.
And city tax was 6 euro per person not 3 euro each, nobody told us about the increase from the hotel, and is not updated on your website,as their promotion.
Rooms are very clean, bathroom as well and comfortable. Modern designed. Breakfast is excellent. Staff helpful, and they know how to speak in english. When we needed help they took action straight away.
At least local transport is very close to hotel. Rooms very quite as well.
Good value for money.