What didn't I like? Not a single thing.
Well, where to start? The two reception staff with whom we dealt, Svetlana and Tony - the lattter esp also served as concierge - were excellent, informative and professional. The room we had was just beautiful - clean, calming decor, roomy as I had expected in the middle of a medieval town to be cramped. The room was already cosy warm when we arrived, and we threw open the shutters to discover the most glorious view of the duomo and the cathedral in the late afternoon winter sun. The breakfast (in the curiously not claustrophobic basement - classic arched) was excellent with a great buffet selection of meats, cheeses, fruits and cereals, the coffee wonderful as was the choice of teas. We are also so grateful to Svetlana who dropped off a jacket we had left behind when she came to Florence a few days later! Thank you all it was just terrific. The location is really excellent - it is a 3 minute walk to the duomo, and you can begin from there a circuit of the town to see all the major sights.