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Show map Des Etrangers Hotel & SPA

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Newest reviews for Des Etrangers Hotel & SPA

  • Anonymous
      France
    August 17, 2014

    Location Nice bathrooms Parking facility Helpful staff

    Noisy at night until late. Relatively poor service

    6.7

  • Louise
      Australia
    August 13, 2014

    You must get a deluxe seaview room-wonderful to open windows to the view. Beautiful roof top restaurant & bar.

    Mostly grumpy, unhelpful staff. Tired hotel with broken things in the room

    6.7

  • George
      France
    August 12, 2014

    The view from the hotel on the sea and Ortigia is amazing

    te breakfast used to be on the rooftop with a 360 view now its on the first floor only with sea view

    9.2

  • Nicolas
      United Arab Emirates
    August 8, 2014

    location size of the room

    everything is old, bed quality isn t great and breakfast isn't 5 stars

    6.7

  • Kirsten
      Netherlands
    August 6, 2014

    Roof top terrace and aperitivi Large suite with space for 2 beds for small children in a separate area Wonderful location

    9.6

  • Salvatore
      Italy
    August 4, 2014

    Location in the heart of ortigia island

    As it is a 5star hotel, Room was very small, for one person, not for 2. Toiletries not sufficient for 2, and I had to ask 3 times at the concierge desk to have the refill of shower soap.

    6.3

  • Anonymous
      Lithuania
    August 2, 2014

    Internet 9eur/day ;(

    10

  • Anonymous
      Finland
    July 31, 2014

    Good breakfast, ok rooms, great location

    Rather a 3 star hotel, OK but nothing special

    7.1

  • Margaret
      United Kingdom
    July 17, 2014

    lovely old building, comfortable ,clean room with sea view. Excellent location in Ortygia & stunning roof terrace bar & restaurant. Reception staff [ Clara] very helpful but others less so.

    Parking very difficult & not all front desk staff helpful with this. Breakfast buffet very average & staff indifferent. View from bar was beautiful but table was dirty, staff casual & prices high. Menu for restaurant very limited & did not change in 2 nights we stayed so did not eat there. Left at 7am without breakfast because none available even in room before this & had to be in Catania to catch plane. Not really 5* service as advertised. Still a nice & convenient place to stay but should have some private parking.

    7.1

  • Anonymous
      United States of America
    July 17, 2014

    the art nouveau furnishings were lovely.

    the a/c barely worked and the lack of a shower curtain made it impossible to keep the bathroom floor dry

    8.3

  • Charles
      United Kingdom
    July 16, 2014

    Location in Ortygia Syracuse is excelleent

    Hotel has a slightly disjointed feel as some rooms are quite far away from amenities. Not all the deluxe rooms appear to be of a similar standard. Our two friends paid the same rate for an inferiorly finished room

    7.5

  • Marija
      Malta
    July 14, 2014

    indoor pool romantic and was of a good relaxation based on the system of light

    to much waiting for the room

    8.3

  • Jean-marc
      United Kingdom
    July 12, 2014

    Location

    7.9

  • Anna
      United States of America
    July 8, 2014

    The location and view were fantastic. The room was clean and the bed comfortable. The spa facility was great. The breakfast was great and complementary. They were very good about arranging taxi service for us.

    The room was very hot and the staff could not make it cooler. The 2 other couples we travelled with had the same experience. The wiFi connection was impossible and only free in the lobby or on the rooftop bar. Connections in the room were very expensive.

    7.1

  • David
      Australia
    July 8, 2014

    The original hotel building is beautiful. Rooms located here are nicely decorated with good views on the front. Rooms in other adjoining buildings are drab and disappointing.

    We shortened our stay because the airconditioning didn't work. The TV reception worked only part of the time and the wifi was patchy. The square outside was extremely noisy very late into the night so we couldn't sleep. Syracuse looked closed for business as there was not much opened in the hotel area. The restaurant and bar were very expensive. For example 5 euros for a very small glass of orange juice.

    5

  • Edward
      Australia
    July 4, 2014

    Style of building and location

    The air conditioning was totally unsatisfactory on the 4th floor. This was acknowledged by the engineer who in vain attempted to repair it.

    6.7

  • Richard
      United Kingdom
    June 28, 2014

    The staff are fantastic and the breakfast is outstanding. A bedroom with a sea view is a must. The roof terrace is a superb place to relax and watch the sun go down with a cocktail or a meal. The sun terrace is ideal place to catch some rays. The hotel is spacious and airy. The 'Ortiga' toiletries provided are a really nice touch.

    The Internet is redicously over priced and has limited download. We also had a problem with late night noise although the staff seem to be trying to address this. Disappointed that a couple of the main public areas were out of use for the entire weekend with very little warning.

    8.3

  • Iain
      United Kingdom
    June 25, 2014

    Easy access on foot for Ortigia. Plenty places to eat in vicinity. Good rooftop bar area. Good buffet breakfast selection although coffee was not good.

    Hotel is split into two buildings and the east block with main entrance and overlooking the small square is clearly better. Although billed as a delux room and carrying the same rate, our room in the west building had none of the attractive features shown on the website. It was bare of decoration and had not one picture on the walls. There was minimum provision of space for clothes and no pegs or hooks. Only one electric socket worked.

    5.8

  • David
      United Kingdom
    June 23, 2014

    Location. Sea view. Rooftop bar. Breakfast.

    Avoid room 107. I was kept awake for most of the night by the cooing of a couple of pigeons roosting on a ledge just above our window. There was plenty of evidence of this on the floor of our balcony so it had been going on for a while and I'm sure previous occupants had complained as I did in the morning. The deputy manager claimed that it was not the hotel's responsibility since they had no control of where the birds lived. Absolutely ridiculous, since they could put spikes on the ledge to prevent this and allow their guests to sleep properly. I eventually managed to persuade them to discount the cost of the room, but only by standing my ground and arguing for some ten minutes or so and threatening them with a bad review - which I will give anyway.

    7.1

  • Sylvie
      United Kingdom
    June 19, 2014

    Lovely room; fabulous views; great bar on the roof with excellent food in the restaurant; really nice women looking after the room.

    Slightly unhelpful reception staff (especially the men!)

    7.9

  • Anonymous
      Australia
    June 1, 2014

    location, reception staff

    tiny shower

    8.3

  • Michael
      United States of America
    May 26, 2014

    Location,staff attention, food quality

    10

  • Oli
      United Kingdom
    May 24, 2014

    Location, wonderful roof terrace, good quality food and drink

    Attitude of many of the staff, faults in room such as bad plumbing which meant we had to move room, and smaller issues such as broken power sockets, wifi not complimentary and slow

    5.8

  • Anonymous
      United Kingdom
    May 9, 2014

    Location was on the island (Ortigia)

    No air conditioning (i.e. reception advised it was turned off). Breakfast not brilliant

    7.5

  • Ksenia
      Russia
    May 3, 2014

    Location and seaview are great. The only thing we liked.

    It is not 5*! The rooms look like a good 3* hotel, wifi is at charge. We got married in Suiracusa, so booked this hotel for our honeymoon, arrived right after wedding - the worst impression ever! No service at night at all, the man at check-in didn't explain where to find the room, nobody helped with the luggage. Spa bath is ridiculous! Staff and service are really bad.

    5

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