When we arrived after a very long train trip from Munich, after a 9 hour international flight, they had our reservation for one day later. Luckily, I had a printed confirmation with me for the day we did arrive. They sent us to another hotel in a taxi, and we had to move again in the morning. Although the other hotel was not as nice or well located, we received a much warmer welcome. When we checked out, we were treated vey coldly, and I was shocked that the woman at the desk did not ask us if we enjoyed our stay, wish us a pleasant trip, or even say good by. I have stayed at this hotel many times of a period of about 15 years, and was always treated warmly until this trip. I was shocked by the lack of courtesy. It was not a language barrier, as I am fluent in both Italian and German, including the local dialect.
Good bed and great pillows. Dining staff friendly and professional. Charming room, NAND General decor.