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First Hotel Malpensa
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When would you like to stay at the First Hotel Malpensa?
Top
Based on
328
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Perri
Solo traveller
Johnson City, NY,
United States of America
November 2, 2009
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near the airport with free shuttle service at the right times, and the Sky satelite was a nice thing |
9 |
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Shmuel
Mature couple
Kiriat Benjamin,
Israel
November 1, 2009
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Unpersonel and unpleasant. Very poor breakfast, to be called only Croisson and coffe at the best! We didn' use the dinner facilities as the menue was verry verry expensif. lucky us we had some bisquites and fruits - No restaurants and / or market near the hotel - I would not only not recomand this hotel but I will recomand not to go to. By the way, Booking com should add her phone no on the order confirmation in case the user needs her help during the trip - I actually ordered 1 more night in that hotel since I ended my trip a day earlier and was taxed with a higher amount for it - if I knew the quality of the hotel of course i would have preferred a better option. |
3 |
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Peggy
With friends
Winter Park,
United States of America
October 29, 2009
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It was in a tiny village and it was pleasant to walk around. It had a nice outside area to sit and relax. |
10 |
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Judy
Mature couple
woodway,
United States of America
October 29, 2009
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Shuttle and convenience to airport No amenities or clock radio! You had no idea of the time when catching an early morning flight. Decent but not great breakfast. Pay for eggs...but worth it. |
6.5 |
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Jane
Solo traveller
Preston,
United Kingdom
October 27, 2009
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Nice large room and bath, quiet, well-equipped and comfortable (though the shower did leak a bit, and the TV remote wasn't working properly). The free shuttle to and from the airport was quick and convenient, and the desk staff were friendly. Avoid the restaurant! The food was poor (and, at breakfast, also sparse), the service was brusque (one gentleman at the adjacent table was flatly told he couldn't have a glass of water with his meal, and when another politely asked for a bit of parmesan cheese with his gnocchi, the waiter snapped that it was 'inside' and refused to bring him any more) ... and did someone think that broken bits of fusilage were a good decor option for an airport hotel? There is a little local restaurant right next door that I wish I had noticed when we arrived; it has to be better. |
7.5 |
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Thomas
Family with young children
Miami, Florida,
United States of America
October 22, 2009
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Excellent location for your last day in Milan- early flight to catch and they have a 5 minute drive to the airport. Rooms were comfortable and had good amenities. |
9 |
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Michael
Family with older children
Durham, North Carolina,
United States of America
October 20, 2009
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The hotel is convenient to Malpensa Airport, the staff was very good, the rooms were clean and comfortable. My family, who traveled with me, had a very pleasant afternoon in the bar. The shuttle to the airport was convenient and prompt, even at 05:30 AM! I was disappointed in the quality of the dinner I had at the hotel restaurant. I thought my dinner's taste (the grilled salmon) was rather mediocre--the fish was dry and lacked any sauces that might have enhanced the flavor--and certainly not an exceptional value for the money. To be fair, those traveling with me seemed to have better meals than mine. Perhaps this is just the luck of the draw. |
8.5 |
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Michael
Mature couple
Olympia, WA,
United States of America
October 20, 2009
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The shuttle service from the airport. The help we received from the desk staff printing our boarding passes. The food service late at night. Convenient to airport. The strange "room key/card" light activation system. |
10 |
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Glenn
Solo traveller
RAROTONGA,
Cook Islands
October 19, 2009
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Hotel shuttle to airport Late night snack was average and expensive |
7 |
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Nick
Young couple
Kavala,
Greece
October 18, 2009
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the only good is that the hotel is near the airport, nothing else! The breakfast was very poor almost nothing! The bathroom was old and they didn't have even towel hooks. Anyway the hotel doesn' t value the money I gave! |
4 |
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Enda
Solo traveller
Limerick,
Ireland
October 16, 2009
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The patio and garden. The shower didnt work and the food was expensive and poor in quality and quantity for that price. |
5 |
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Jean-pierre
Group
Abu Dhabi,
United Arab Emirates
October 16, 2009
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Some of the staff where really friendly. Some not at all. Transfer to the airport is on demand only. 1 is included in the room price. The next one you are being charged with 5 EUR per way per person even if you get a dayroom after spending the night there. Hotel is located in the middle of nowhere, so you need transport. |
6 |
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Daniel
Group
Oakland,
United States of America
October 15, 2009
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It was close to Malpensa Airport One of the clerks was surly and unhelpful. All the rest of the staff were great. |
7 |
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Mr.
Mature couple
Green Valley, Arizona,
United States of America
October 15, 2009
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We liked nothing about the hotel. The shuttle from the airport to thehotel was unreliable requiring a forty minutes wait. Another time it did not come at all until a second call brought the shuttle.The airconditioning system was inadequate resulting in uncomfortable evenings. The shower was full of green mold and the drain was clogged. The staff was asked three times to fix the problems but nothing was done. The breakfast was totally inadequate and the dining room was cold, dark and uninviting. The women on the front desk were very uncooperative, arrogant and they couldn't even get our wake-up call right resulting in no wakeup call on one of the day. The t.v. did not work. Stated partially above. I would not recomment that anyone book into this hotel. At the completion of our two day stay at the hotel, we asked the front desk for a discount on the charges because of the unresolved problems as stated above, but they denied giving us any reduction, not even apologized for the poor service and inadequate facilities, especially the inability to use the shower or the television set. |
3.5 |
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Sandra
Solo traveller
Victoria, BC,
Canada
October 14, 2009
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I found the staff to be very accommodating. |
10 |
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Francis
Mature couple
Rush,
United States of America
October 13, 2009
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Very attractive, fresh decor in lobby and rooms; staff is professional and helpful; excellent continental breakfast. Perfect location for airport. Dinner menu prices extremely high and dining room decor looks very industrial. Soundproofing between rooms is not good - we were kept awake by TV in next room. |
9 |
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Anonymous
Mature couple
United States of America
October 12, 2009
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Staff was accommodating and courteous; the room and public areas were clean and aesthetically pleasing; food and drink were available on site; location near the airport facilitated our early morning departure. |
10 |
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Anonymous
Mature couple
United States of America
October 11, 2009
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Bed, bed linens, and international TV stations, including English speaking stations. Wy-Fy receptions bad and unfriendly staff |
7.5 |
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Peggy
Solo traveller
Ro,
United States of America
October 9, 2009
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Complimentary internet |
8 |
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Anonymous
Young couple
Israel
October 7, 2009
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A free shuttle to/from the airport. They give 30min of free public Internet access.Nice room with large lcd tv. The breakfast: wish the bread and buns were fresh and not refrigerated. The resturant inside the hotel: small portion of food, not worth the money. Pay attention that there are other resturants nearby in a walking distance (such as Samarcanda). It's an airport hotel so obviously you can hear all of the airplanes. |
9 |
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Joseph
Mature couple
Boulder,
United States of America
October 6, 2009
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Free short term internet for airport check-in Additional charge for drop-off and pick-up at the airport in order to get transportation to Milan for a day trip. Shuttle was going back and forth for free pick-ups anyway. |
8.5 |
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F.
Solo traveller
Barcelona,
Spain
October 5, 2009
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The shuttle bus to the airport works very well. Welcoming is charming and professional. Breakfast is poor. If you need a proper one, you are charged for extra dishes |
7.5 |
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Anonymous
Solo traveller
United States of America
October 2, 2009
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Location, free shuttle, restaurant next door. Cancellation policy, breakfast (lacking). |
7.5 |
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Anonymous
Mature couple
Israel
October 2, 2009
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The lady at the front desk very helpful in answering questions. |
8 |
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Anonymous
Mature couple
United States of America
October 2, 2009
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The room was functional and comfortable for what we needed, which was a place to stay that was convenient to the airport. Food in retaurant was very good. |
8.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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