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Via della Vigna Nuova 10, Florence Historic Center, 50122 Florence, Italy – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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Based on 13 reviews
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Decent neighborhood and close to turistic objectives.
Still waiting for the invoice that I asked for...Tomaso can you read this?
We booked the place and travel all the way from Canada to stay and enjoy the Florence with family of five. We have been shocked the moment we enter the unit. The guy showed us the unit which was entirely different than what was presented on the website and what we had booked. Immediately after the guy gave us the keys and vanished we tried many times to contact him to explain but no respond to any of our call or sms. 91 step to claim, no elevator, no air circulation as the unit was attic and small place (studio). The bath room was dirty and the water was stock on the basin.We had to leave the place to find another place. For a while we were wondering in the central with so many luggage until we found another unit.
Good location and comfortable. Washing machine is great for a family of five to wash all dirty clothing.
This apartment is on the third floor without lift. It was a hassle to bring all the big luggages up the narrow staircase.
Nothing at all.The location is just about acceptable in terms of proximity to the city center but that too does not really matter as one has to carry the luggage three floors up.Also the apartment shown was not the one given. Terrible
No lift.Third floor in an old building so very difficult to take luggage up.I booked the apartment shown on the Booking.com site but was given something else.The person who gave me the keys (Tomasso)took the money up front along with the city tax with a promise to give me a receipt in a few hours.Despite numerous reminders I still have not received the acknowledgement for the payment of 170 Euros made on the 30th of June 2014.The nightmare did not stop here.When I opened the dishwasher after their representative left, I was horrified to discover that there were unwashed dishes in the dishwasher.Next we decided to sit at the dining table and were taken aback when we saw that 4 chairs supported a sheet of glass (have photos to prove all this).When I called Tomasso he said the previous guest dismantled it.I wonder why he would and it seemed so idiotic an excuse.He said he would transfer me to the property that I had initially booked or at least would fix the dining table.Neither happened.I kept telling myself that it was even stupider on my part to have been naive and have paid him without checking everything.But truly I didnt think that booking.com would advertise such an awful enterprise.Then furthermore all horizontal surfaces were dust laden as if they hadnt been dusted in months.The mattresses were stained...i could go on and on.Please all be warned that this property is something that one should stay miles away from.My worst experience - wouldnt wish it on my enemy.
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