Mercure Roma West  

Tout. L'accueil, la chambre, le bar, le restaurant, le spa. Tout le personnel absolument charmant, souriant, aux petits soins, toujours disponible. Un séjour, dans cet hôtel, à refaire.

rien

Petit déjeuner

Finition de l ensemble

Le personnel est accueillant, souriant et professionnel. Parking couvert et fermé. Chambre spacieuse. Piscine agréable. Proximité de l'aéroport

Quartier résidentiel donc isolé de tout, c'est le prix à payer pour être au calme. Voiture impérative.

La gentillesse et le sourire des receptionistes,la propreté,la piscine,la tranquillité.

Le service du restaurant et la nourriture. êTre bloqué à l'hôtel le soir du nouvel an (plus de bus-nous n'étions pas informé- et taxi surbookés). Les serveurs du restau ouvrant leur bouteilles et picolant en cuisine. Manque d'informations au niveau des horaires des bus.

Le personnel de l'hôtel est super sympa La chambre était propre Le parking privé

Pas de prises à coté du lit La wifi est payante

Accueil proximite spa

Les petites taxes non precisees lors de la reservation service de navette gratuit quasi inexistant

L'hôtel dispose de bons équipements spa/détente. Les chambres sont très confortable. Le personnel est très accueillant et nous explique très bien comment se rendre au centre ville de Rome.

L'hôtel est un peu éloigné du centre ville de Rome. Néanmoins bien desservi par le bus. Nous avons dîner une fois à l'hôtel et nous avons trouvés que le restaurant n'était pas digne de l'hôtel. Il n'y a qu'une seule personne qui parle couramment le français mais celle-ci n'est pas la tous les jours. Pour réussir à se faire comprendre il faut parler espagnol.

La piscine le spa. Une grande chambre et salle de bain avec mini bar. Tres propre

Le personnel ne parle pas du tout français mais rensègne trés bien pour les stations de métro et autres. Et il n'y a pas de restaurant

Du personnel acceuillant.

Hotel pas très loin de l'aéroport de Rome, idéal pour un départ hâtif le matin

Hôtel parfait qualité prix à recommander

The price of the hotel made up For the long commute into the centre of Rome.

Very dated hotel.

Good value for the money. Good breakfast. The staff is really friendly.

Nothing.

It is very close to the airports

No signs from exit 26 on E45-A1. We had late arrival and it was very hard to locate the hotel.

Very very friendly and patient staff.

Spa area extra charge, internet extra charge, breakfast extra charge... If you take it all you end up paying way over €100 for an ok hotel far far away from the city center.

Seperate computer in lobby in english. Had a hard time changeing settings to english that will stay.

Didn't like that I had to venture down from my room to iron my clthes in a designated room in the lobby. No safe in room for valubles.

The staff were very helpful and friendly. Breakfast is good although a bit expensive. Spa facilities are unexpectedly good for a conference centre.

No safe in the room (154). Minibar only had 1 small bottle of mineral water. No tea/coffee making possibility in the room No extra blanket or pillow. I may have been unlucky with this room because another one I saw later had most of these (apart from kettle and cups).

An amazing breakfast

We had a problem with our reservation (the description of the room we had booked was not correct) and the staff spent more than 40min resolving the issue and initially plamed us for the mistake even though the error was clearly visible both in the reservation and on the internet). At the end they gave us a "superior" room with the same price but without internet connection (first they asked us to pay 10e extra for the upgrade and basically all you get is wlan connection at the room, otherwise the room is the same). The bed was very uncomfortable and there was no safe in the room. The 40 minutes of delay caused huge inconvenience to us and at the end the hotel did nothing to compensate their mistake. They have a small "spa", but you can use only the swimming pool for free - everything else is with extra (high) cost.

The room was comfortable and quiet the staff at the front desk EXCELLENT !

Very good value, not only for the money. Very good value period.

Location is not the best you can get, but then you're aware when you book it.

Excellent as a first/last stop in Italy. Interiors are very nice and rooms are comfortable .

The hotel is halfway between outlet village and Airport

Rooms might be a bit bigger since it is not in the center of Rome. Breakfast was not worth to pay 15 euros. Be ready for some cold goo proudly named "scrambled eggs" with cheap-tasted overdone sausages. Pastry was ok though. I guess Italians have special gift for that.

The hotel is far beyond my expectation of a 4* hotel, we had a fantastic experience during our stay, the hotel staff was very helpful and accomodating, cleanliness of our room was great, breakfast was great. Mercure Roma West was a quite and cozy hotel with great facilities and professional staff.

Just a little minus of the hotel was the suite I had booked had 2 refrigerator but had only one bottled water free. I was expecting that since it was a suite I had booked for 3 person I would get a comfort and amneties of a suite, but I was little disappointed.....I hope this comment I had will help improve the little things that need attention....although it's a little things but it means a lot to us costumer.....

Cleanliness, price, welcoming staff

peaceful, well-appointed bedrooms; spacious, smart foyer and other communal areas; business facilities looked impressive, eg seminar and conference rooms

it was further from city centre than we anticipated, and needed a local bus to the metro station, and then catch the metro. However, that system did seem to work well, once we got the hang of it! The promised courtesy car to the metro only runs about twice a day, and doesn't bring you back to hotel