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Newest reviews for NH Anglo American

  • Aidar
      United Kingdom
    August 13, 2014

    Everything

    9.2

  • Lorna
      United Kingdom
    August 9, 2014

    On our second night at the hotel, we suffered a leak in our cieling as the room above us were showering. We told reception straight away and they could not be more helpful. Our room was upgraded free of charge and we were even given complimentary drinks at the bar. The manager dealt with our issue personally and could not be more apologetic. When checking out the following morning, the manager, Ludovico, advised that he would send an email from his personal account, to other NH hotel owners, regarding the issue with this stay, so that when we next visit an NH hotel, we could have some form of upgrade. I could not be more impressed by the customer service we received, from all staff, and would certainly use NH hotels again, based on this experience.

    10

  • Emad
      United Kingdom
    July 13, 2014

    The breakfast, the quiet location, the rooms, the courtesy of the staff and especially Antonio who works at reception. He is attentive and very professional. The hotel is great for both relaxation and business! We will definitely stay there again next time in Florence

    Nothing! Absolutely superb

    10

  • Lynne
      United Kingdom
    June 29, 2014

    Friendly and helpful staff Great breakfast choice Good location for Pitti Trade Fair

    A little bit dated compared to other hotels I have stayed in

    6.7

  • Lixia
      Singapore
    June 27, 2014

    Staffs are very approachable and helpful. Will like to thank our chambermaid for keeping our room so tidy and neat everyday for the past 7nights.

    7.5

  • Anonymous
      India
    May 20, 2014

    Centrally located

    breakfast could have been better

    7.5

  • Phyllis
      United States of America
    May 19, 2014

    We only stayed one night because our flight arrived late and we had to pick up a car in the centro the next morning. the hotel worked perfectly for us.

    The only problem was that I couldn't connect to the internet.

    7.5

  • Anonymous
      Italy
    March 21, 2014

    Large and comfortable rooms, lush breakfasz with everything you could look for. Great location just a few steps away from the Arno river promenade.

    Wifi was super slow ...

    10

  • Anonymous
      Switzerland
    March 5, 2014

    Hotel with character, big rooms, nice calm location within 10 minutes from the city centre walking along the river. Comfortable beds. Great breakfast, friendly waiters do cappuccino for you, best cappuccino ever. Nice open terrance in the inner yard.

    Rooms are dated (windows, ceiling) but actually it does not spoil the whole impression - corresponds to the Florence mood. Bathroom is clean and renovated. The only real disturbance we had - old, no sound proof windows - in the morning we heard truck unloading hotels sheets/linen. But that was a minor thing, we really enjoyed our stay.

    8.8

  • Andreia
      Italy
    February 1, 2014

    The reception team and housekeeping were very professional and friendly. The room was confortable and very well cleaned. Breakfast was good.

    Very bad impression about the restaurant dinner service. We've left a complaint which we never received any response. When we came to dinner, nobody was there to welcome us, after we seated the waiter arrived and said that this part of the restaurant was private for a group, we've moved to the back of the restaurant, in front of breakfast buffet, at the end we saw that the restaurant was still empty, no group at all, just a table for 5 people... the quality of the food was poor, the meat of the burger was very dry and hard; the sliced entrecôte was actually a bone with a ridiculous quantity of meat on it, when we asked for explanation the waiter told us that it was "the way we make it here"!! DISAPPOINTED, do not go at this restaurant.

    7.9

  • Wenda
      United Kingdom
    January 24, 2014

    location is good, and the staffs are friendly. Breakfast is good as well. But the wifi is kinda slow.

    7.5

  • Orit
      Israel
    October 15, 2013

    Decor, spoiling bathroom, helping and warm staff, breakfast on Sunday from 07:00 till 12:00, windows and door to the balcony so periodically nice.

    No parking at the hotel and difficult to access with a car so you have to carry your suitcases.... Thin walls you hear the next room voices

    8.8

  • Anonymous
      Portugal
    September 14, 2013

    - The bed - The design - The room

    10

  • Assunção
      Portugal
    August 21, 2013

    Of course the room was very nice and authentic, the location good for some peace, but it was also the staff: professional, genuinely kind, with at the reception Elisabeth and Nicoleta especially, for the breakfasts, Geraldo and his team. We really, really had a wondeful stay...

    9.6

  • Magnus
      Sweden
    July 31, 2013

    Very nice hotel, good value for money. Personell was friendly and professional, room was clean and comfortable, breakfast was nicely arranged and tasty. The Hotel is conveniently located close to sight-seeing and transportation (bus, train)

    10

  • Anonymous
      Ireland
    July 7, 2013

    Room was spacious and has nice design Breakfast had lots of choice

    Perhaps a just little too far to walk to main attractions

    8.8

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