Grand Hotel Arenzano  

Location and view.

At best this is a 2 star hotel. Very poor bathroom layout. Breakfast offered was also of a very low standard.

The view from the room

The hotel is close to the centre and sea and appears to be the largest in Arenzano. Our room was comfortable and spacious.

With the exception of one receptionist the staff were efficient but cold. Customer service seemed to something unknown in the hotel. Staff would benefit by visiting any of the other 4 hotels we stayed at during our trip.

Practical formality.

Friendly staff, very helpful, beautiful hotel, grreat view of the sea.

Everything was excellent. The Hotel, our room with the sea view, breakfast, dinners , what to say - excellent vacation for the money. The staff extremely friendly, helpful, speaking several languages. I would like to mention Victor, the swimming pool very friendly life guard giving us all of the information regarding the area. Excellent staff - from the reception clarks, housekeeping, bar tenders, no complaints at all! By our opinion - the best hotel in the area! If possible, we would like to be back!

I liked the room and the wonderful view of the sea; I also liked the exterior of the building, really nice.

I didn't enjoy breakfast very much, therefore didn't want to try dinner which we had elsewhere. For such a grand hotel I felt the beach should have been for free, with such a small free beach. The hotel beach was very expensive. In the hotel the lift did not work all the time.

Nice old hotel, close distanc to beach and city.

The hotel is very nice. Very nice installations. The pool is very nice. The bar of the hotel is very well decorated. Good hotel

WiFi signal was not good. They could improve the breakfast (quite basic)

I liked the pool area.

the room had fleas and both me and my family were bit up. They did not change shower towels at all. The staff is unfriendly and unhelpful. The parking situation is horrible and the parking staff is rude. I would not stay here again.

Friendly staff, location, hotel facilities such as free WiFi Internet, bar, pool.

There was not much space for storing things in the room. This can be difficult for families.

The situation, the view, the reception staff. Even though traffic is quite heavy in front of the hotel, the windows really kept the noise outside.

The bathroom was way too small compared to the good sized room. There was no shelf to put your toiletteries on. The shower cabin in our room (220) was not draining well and again very tiny. If you are a bigger size, you'll have problems getting in/out of the shower and moving around inside it. Also, the cupboard/wardrobe was very small. OK for us as we only stayed 2 nights, but for a longer stay it would have been very limited. Beware the hotel has no balconies.

We had an ocean view room which was a nice size, air conditioned and decorated attractively. This is one of the best locations on the Italian Riviera.

We have been to this hotel on a number of occasions for lunch, which was always very good. However this time the food was dreadful, and they didn't appear to have a regular chef. The main bar in the hotel was closed, and one had to go the pool bar before dinner..But the worst thing about this hotel is the en suite bathrooms. They are unbelievably small, badly designed, and there is no space between the wash basin and toilet, so that one has to sit on the toilet whilst one brushes ones teeth. Not what one would expect for €175 a night. Also, the TV set was about 15 years old and small, when the norm is a large flat screen. The old TV incorporated LAN, but I couldn't detect any WIFI. No fresh flowers (just plastic) in public rooms