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Newest reviews for Hotel Giardino

  • Paul
      United Kingdom
    September 15, 2014

    Location (near rail station and ferry port - choice of breakfast or not - large rooms clean near all Restaurants & Bars

    my air con broke down and leaked overnight (happenned to someone else at reception also) When air con worked it was excellent


  • Fetine
      United Kingdom
    August 26, 2014

    Very dark and poor sound proofing.


  • Achim
    August 12, 2014

    staff friendliness, state of building and room, comfortable bed, location, windows (essentially soundproof), decent WiFi

    The shower was small and the water pressure somewhat low.


  • Nelleke
    August 10, 2014

    The location is absolutely fabulous. We had a room with balcony with a view at the lake. That is so beautiful. Perfect.

    The shower was a bit disappointing. Almost no water pressure.


  • Robert
      United Kingdom
    August 6, 2014

    Facilities & friendliness fine

    Very old fashioned room that needed some work to bring it up to date. No hot breakfast. Dog in breakfast room, would not be allowed in most parts of the world.


  • Anonymous
      United Kingdom
    July 31, 2014

    This hotel is convenient, close to train station, bus service from Malpensa Airport. Pretty shops and plenty of restaurants. More importantly, with a lake view room, it is a delight to wake in the morning to the sunshine on the water and at nights before going to bed seeing the flickering lights across the lake.


  • Anonymous
    July 30, 2014

    Location was wonderful!

    Staff (reception) was rough, nonprofessional, unfriendly, could not present clear information about city and surroundings


  • Anonymous
      United Kingdom
    July 15, 2014

    The hotel is perfectly located for everything you need in Arona and for the station and the pier. The staff are lovely and the wifi works perfectly. Comfy bed. Rooms with a balcony are great.

    The rooms are functional but extremely dated in their decor. For some reason, even though I was a solo traveller, the two single beds had been pushed together to make a double, which meant I had to get out of bed to switch off the reading light. Paper thin walls: you hear everything!


  • Janette
    July 10, 2014

    the location to the centre of this beautiful city

    In Australia , we are not use to seeing dogs inside premises such as shops and lobbies and breakfast area


  • Anonymous
    July 9, 2014

    The locations is nice - the centre is really close, as well the shops, restaurants and dock with the boats. Also wifi connection worked very well.

    If you are arriving by car, there is a huge problem to park, as the hotel is located in the zone, where you have to pay for the parking. The closest free parking lot is about 15 minutes walking. Our room was right above the entrance for supplies and garbage, so in the morning it was noisy.


  • Andrea
    June 10, 2014

    Location, simply close to everywhere, by the lake and the main shopping street (il Corso) The view

    not really sound proof my room smelled like sigarette smoke (I suppose that one client smoked in the toilette) wi-fi requires registration by providing social network datas (Facebook, Linkedin, etc.)


  • Anonymous
    May 6, 2014

    Nice view of the lake from our room.


  • Haoyu
    April 21, 2014

    Internet connection was poor...


  • Luka
    April 3, 2014

    Perfect location, friendly staff (and they speak decent English!), good bed.

    Noisy air-conditioning


  • Timothy
      United States of America
    February 14, 2014

    Good staff, very helpful.

    Facilities very old, and need updating, rooms dark.


  • Karl
    February 2, 2014

    Fiendly staff Very good location close to the lake and the old town.

    The coffee (breakfast) was far from the famous italian quality.


  • Anonymous
    November 13, 2013

    The staff was very helpful when it was raining, my departure was delayed and I ended up spending hours in the hotel lobby.

    In order to get an Internet access I had to "like" this hotel in Facebook. I prefer to like things voluntarily...


  • Anonymous
      United Kingdom
    October 24, 2013

    Very pretty location; lots of shops and restaurants. Easy access to train station, leisure boat tours around the lake.


  • Anonymous
    October 16, 2013

    Location, cleanness, very friendly staff. Good hotel for a city trip.


  • Yasuyuki
    October 16, 2013

    Staff was friendly.

    Difficult to find the parking space.


  • Doriel
    September 30, 2013

    The location is good near the lake and close to Arona center

    We ordered a room with Air conditioning. When we arrived I tried to turn it on but it didn’t work. I called the front desk asking for help. I was informed that the Air Conditioners in the hotel were turned off by the hotel staff. I was updated that it is because the weather was nice out so I do not need it and I should open a window if I was warm. The window of my 1st floor room was facing an alley and just above the hotel restaurant. During the day there were people working just outside our room (on the first floor) so we couldn't open the window and during the night the noise from the restaurant kept us up until early in the morning. No ac nor window plus the outdated carpets in the room made the room feel suffocating. When I called the front desk asking for another room I was told that the hotel was fully booked and there were no other rooms even though it didn’t feel like it. In the morning I complained about the lack of air conditioning and the inability to open the window because of the restaurant noise(at night) and workers (by day) and asked to be compensated. The staff was very rude blaming me of costing them money by using up water, electricity, having to clean up the room after me and even for paying by Visa. I received a 10 Euro discount and vowed never to return. Travelers beware!


  • Jan
      New Zealand
    September 28, 2013

    The location was excellent. The female staff on reception were helpful .The staff member in the breakfast room was pleasant and helpul

    On arrival at the hotel 3 male staff stood in reception while I brought our suitcases in ( my husband is not in good health so is unable to handle heavy suitcases ) and none offered to help . Their attitude was very unfriendly and remained that way during our three nights there . No advice was offered ; I had to ask for a map , any enquiries I made about local events or requests or information was responded to by the briefest and sometimes curt answers . The rooms were extremely tatty with stained carpet , old bedspread, holes and patches in the bathroom door . Several times when I needed to use the hotel computer in the lobby the internet connection was down .


  • Anonymous
    September 20, 2013

    It is in a good location

    The hotel is in need of maintenance, the bathrooms in the rooms are not very nice. The toilet seat had holes in it and the bath was disgusting. The public toilets in the reception area were very dirty. If this hotel was given some TLC it would be an excellent hotel in a lovely area


  • Tiberiu
    September 19, 2013

    The professionalism of the clerk lady at the concierge

    The lack of politeness of the kitchen worker during the breakfast


  • Raj
      United Kingdom
    September 18, 2013

    location was excelant, easy for travel by train and boats on the lake. Braekfast was good


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