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Newest reviews for Golden Palace

  • Pasquale
    August 28, 2014

    location, staff, comfortable bed, nice bath, large room

    wifi was slow


  • Anonymous
      United Kingdom
    August 18, 2014

    Room, bathroom, staff


  • Anatoli
    August 12, 2014

    Everything was very good. Very nice reception, nice and friendly people at the reception desk ready to help, great comfort in the room. Nice and big underground parking

    The only a little bit strange thing was the specific rule in old town of Torino according to which between 7.30 and 10.30 AM it's forbidden to enter the real center of the city with car. But that has nothing to do with the hotel itself.


  • Luigi
    July 16, 2014

    Location and value for money

    Waiting time in check in and out


  • Anonymous
    July 8, 2014

    Wow, just wow. This hotel is the best I've been at so far, hands off. Starting from the hall, marble was everywhere, candles, comfy couchs, plants, it was amazing. Everything sparkled. Their baggage-smasher was so polite I just feel the need to say something about him, he greeted us even when his shift was finished, outside the hotel. Big up for him. The staff was friendly and helpful, we arrived there even before it was possible to check-in but the guy at the reception found us a room nonetheless. Thanks for that! The hallways and elevator were so fancy, our room was perfect. The bathroom was big and had a shower and a bath tub, which I enjoyed after eighteen hours spent under the rain. The room had everything you'd need and expect from a five stars hotel: it was clean, big, fancy, comfortable, had a minibar, everything we needed for a good bath. I liked the thing about the book exchanging: you pick one of the books you find in the room and leave one at the reception. Great idea! Thanks for the city map, it was helpful. I could say a milliong things about Golden Palace, but they'd be cheesy, haha. Thanks for having us, great experience!


  • Anonymous
    July 6, 2014

    The location. The style of the hotel.

    Not flexibile for the breakfast. Wifi connection slow and not always well functioning; no kettle and a socket not working in the room. Would have preferred a shower with no extra charge. Would have rather preferred being in the main building: quicker & easier when you have to go in and out.


  • Diederik
    June 28, 2014

    Location in the city, welness area, staff friendliness

    Breakfast could have been better


  • Anonymous
      United Kingdom
    June 26, 2014

    Modern facilities, close proximity to things. Wi-Fi was free.

    Spa didn't have towels but only later told me that they were 2 euros. Didn't give me the option so couldn't use facilities. No coffee/tea making facilities in room. Clogged up tub - not draining properly. Although not busy, still charged me for late checkout. Taxis not readily available. No room service menu in my room. Limited TV channels. Only 2 English language channels (CNN and BBC News). The bars on the ground level were empty so couldn't mingle with other people. Put me in a smoking room (there was an ashtray in there too) and when I complained of the smell, they just had someone go in and spray something all over, rather than ask me if I wanted to move to a non smoking room. I put in my reservation that I wanted NO smoking.


  • Paola
    June 20, 2014

    Location. Bed size and linen quality. Clean

    View, just looking a wall two meter away. So no natural ventilation. Room small. Spa not included. If it is a smart deal, it needs to be smart: if you get less, of course you spend less! Where is the convenience? Colazione too expensive. It costs less in the best bar in piazza San Carlo!


  • Yasemin
    June 13, 2014

    free wifi in the rooms, location

    no coffee/tea making facilities in the rooms, breakfast costs 20 euros


  • Pamela
      United Kingdom
    June 7, 2014

    The staff were very helpful, the room and facilities were comfortable and stylish

    Extra fee for spa/swimming pool


  • Anonymous
    June 5, 2014

    Good centrally located, yet quite, reasonably recent large hotel.

    A bit too dark interior with quite long corridors and two different elevators to reach the room. A bit too expensive for the level of the hotel.


  • Yulia
    June 4, 2014

    Very frendly staff, excellent housekeeping , the beautiful hotel, Wi Fi


  • Jose
    May 18, 2014

    Location and staff were excellent. Staff was nice, friendly without being intrusive or false and efficient. Provided good local advice and made one feel welcome. Location is very central and close to all main amenities areas.

    For a five stars the rooms are slightly disappointing and could do with a lick of paint. Still they were comfortable and quiet.


  • Joseph
      United Kingdom
    May 13, 2014

    Very good hotel with great bed and lots of comfort.very nice pool and spa area.Bars were .Staff were generally very good

    breakfast staff preoccupation with signing bills before table and service.some cups and cutlery not clean


  • Rafal
    May 7, 2014

    Personel was very kind and it was realy pleasure to rest in this hotel


  • Friedemann
    May 5, 2014

    Great location in the center of Turin. Good quality hotel (but its not comparable to other 5 stars...) Good bed Quiet Good value for money

    They conception is a bit strange: its entrance and lobby are ueberdesigned, they try too hard. And the general set up is a bit weird, to get to our room, we needed to go through a maze of hallways which included going up with 2 different lifts. Its not a big deal, but feels the hotel was oddly conceived. expensive wifi rooms a bit on the small side.


  • Iliana
      United States of America
    May 4, 2014

    The Hotel is perfect. Excellent location, excellent food, excellent Staff


  • Mark
      United Kingdom
    May 3, 2014

    Restaurant and decor

    Wifi was terrible for 3 days, most of the staff seemed very arrogant and unhelpful.


  • Anonymous
      United Kingdom
    April 30, 2014

    Very comfortable room, lots of space.

    We were too hot in our room as the hotel has a policy that the heating has to stay on until the end of the month but it was 28 degrees in the day so our baby struggled to sleep in the heat. Also we had booked the hotel so our young son could swim in the pool but under 15's were banned, so this was a shame


  • Salim
    April 27, 2014


    TV Internet


  • Anonymous
      United Kingdom
    April 22, 2014

    staff were very helpful and wifi was of a good quality.

    I understand that you,may, have to pay for spa facilities in a hotel but to be expected to take down your towels from the room, is pretty poor I think. Also , we were in Golden 2 , an annex of hotel and although the room was fine, the view out of the window was on to a frosted glass wall..... couldn't tell what was happening/weather outside ???


  • Robert
    April 15, 2014

    The room was dark and too hot. The bathtub was clogged. Being in the second tower to exit the hotel was not practical at all. We left the car to be parked by the hotel when we got home we discovered a scratch at the front right side of the car. We won't go back nor recommend this hotel.


  • Tatiana
    April 9, 2014

    I travel a lot.The hotel deserves praise.You know, just nothing to complain about everything is fine!!!


  • Carl
      United Kingdom
    April 3, 2014

    Location good.

    Bar and food prices very expensive, bar service not that great and pianist very very loud!!


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