Grand Hotel Baglioni  

The hotel was right by the railway station so excellent for dragging cases on arrival. The rooms we were given were very quiet so sleeping was not a problem.The roof garden is stunning as one can see all over Forence for 360 degrees. and the terrace is covered with beautiful arbours and flowers. The restaurant where breakfast is served also has these panoramic views. Serving staff, cleaners and doormen are all charming and very friendly. There is a huge choice at breakfast. Fresh fruit and fruit salads, many kinds of cakes and pastries, salad, scrambled and boiled eggs, croissants, bread, cereals, yoghurts. three kinds of fruit juices, coffee and a hot urn to make tea of choice.

We felt the hotel was very expensive considering the fact our rooms were quite small. The wardrobe wouldn't open unless you moved the bed and only one person can walk round the room at a time and one has to sit on the bed with legs tucked up. Although the room was very clean it was pretty spartan. Just the bed (which is a double even in a single room which was nice) and one small chair and if you opened the window fully it was very hard to sit in the chair as the window opens inward. Also as someone else has said the single rooms open onto a shaft created by a small square of high buildings so there is no view to speak of. This was mitigated by the presence of the beautiful roof garden. The hotel has a foyer and a small bar but otherwise the is nowhere for guests to relax apart fron the rather dark bedrooms. All other downstairs rooms seem to be set aside for conferences. We concluded that it is a good hotel for business people being quiet and comfortable but a bit too businesslike and spartan for people on a special holiday. The cost and the level of luxury didn't seem to tally apart from at breakfast which is very good. We paid £2,250 pounds for 2 single rooms for 6 nights and had hoped for a bit more space, luxury and light for the cost. Of course, the rooms will be more luxurious at a higher price level so can't comment on those.

A nice place to stayI

It is an expensive hotel

The hotel was perfectly situated within walking distance of most everything in the old city. The design and decore of the hotel is fantastic old world, and the staff treated us very well.

The location is perfect. The hotel is classic and very comfortable. The only issue that I feel uncomfortable is sometimes is noisy.the noise protection may be proved in the future. Overall is a worthy choice.

The friendly, helpful staff and location. Excellent service.

The hotel is convenient to public transportation. The staff was very friendly and accommodating. There is a beautiful view of the city, especially the Duomo from the restaurant. We ate dinner and breakfast there and the food was very good with wonderful service.

The wireless internet which we planned on using with our iphones to communicate with family was not correctly.

Fantastic building and rooms. Resteraunt was excellent.

Drinks at bar very expensive.

It is very close to the train station of Florence, where you just walk to in 5 mins.

It doesn't worth of the money I paid, eur193/night for a single room. And the room is quite small. Furthermore, the equipment and appliances are quite old, maybe it is because of the old fashion design of the entire hotel. Anyway, it's far from to value worthy, I prefer a modern hotel.

Service, status, style. The balcony restaurant is unparalelled.

The room was noisy: I woke up when neighbors used the shower.

Location, architecture, history lookalike, position of the restaurant at the fifth floor, personal politeness, bathroom...

Personal: lack of smile. Bad was a disaster, shits were rough, no wi-fi and difficult internet access - I had to sit on the floor to access internet on my computer, nonstandard electricity access - there could be some adapters in the room, so I could charge my telephone or other electric devices...

I liked the hotel location , the essence of the old historical building , the breakfast room and the view from it, the breakfast was very good

The staff are very rude not helpful and totally unprofessional with the exception of the porter and one very polite guy in the concierge. The price is very high for the hotel quality and the offered service. The rooms need renovation they are very old and the illumination is very dim.

The friendly staff, the cleanliness of the hotel, the inclusive breakfast, the location, the selection of the dining room for its views.