Grand Hotel Baglioni  

Location.

We have been in the Baglioni several times before. Now it was quite clear that the Baglioni Firenze is decaying too much. Poor maintenance, unpleasant, untrained staff, exception for the maids who helped us when there were gutters in the room (a suite for about 300 Euros a day), very dirty windows, missing handlers and difficult to open without getting dirty hands. Unorganized breakfast service in the restaurant. Good food, but (again) bad management. In short we will not come back to the Baglioni and would not recommend it.

The old-style luxury feel - not a standard bland hotel as you too often see. It hasd lovely nooks and crannies, old sculpted wooden ceilings etc

We had paid for a luxury room but the first room we got on the 4th floor was large but very disappointing (no atmosphere, old rather than antique furniture, outdated bathroom) and not worth the money. The next day we managed to move to another luxury room on the 3rd floor and that one was really fantastic and worth the money. Then we were happy!

I liked being so close to the major flrence tourist sites

The staff was very unfriendly and the rooms were quite noisy. Several times I had to wait for assistance at the front desk even though no one other than me would need help. They would all ignore me and keep right on talking with each other. Also the hotel exchange rate from us to euros was outrageous being approx 17euro cents different from the local currency exchange rates. I could hear the 5th floor music until approx 1am and I was all the way down on the 3rd floor. The bathroom drains did not work well resulting in standing water during showers. The pillows were quite uncomfortable. The rooms were clean though

the view of breakfast place is excellent. traditional atmosphere location ( just 3min by foot from Firenze train sta.)

hot water pot and tea/coffee set are not equipped in the room

Relaxed atmosphere, good helpful service.

Cost of drinks at bar Lack of light in bedrooms - difficult to read as lamps are not bright enough!

Centrally located

Only the concierge staff in particular Ms Tessa is friendly and helpful. The reception staff at the counter was not helpful at all and very cold. This is not to be expected from hotel industry. I have travelled all around the world and stayed in top star hotels and so far they are normally friendly and helpful and with a smile on their faces. But Baglioni hotel staff basically are below par in terms of their reception and public relations duties. I had to request for a change of room as the original room is having windows that is facing to a strange site with absolutely no view. I was asked to pay a lot more should I want to change.And I ended up paying more as there is no choice.

Great location if you want to be in the middle of a busy "touristy" place, yet not noisy at all. Comfortable room, helpful and friendly staff, relaxed atmosphere. We enjoyed our stay thoroughly.

No coffee maker in room - if you need a early morning cuppa - you need to walk to the Grand Canal side and locate the cafeteria that opens at 5.30am. Not a problem unless it's raining ...

the room was quite large - the bathroom very nice and looked to be newly renovated. the rooftop was beautiful with an unbelievable view of the city

our room, although very nice, had very little natural light

Great location for all shopping and historical sites,very comfortable and stunning views from roof top restaurant day and night!

Location, architecture, history lookalike, position of the restaurant at the fifth floor, personal politeness, bathroom...

Personal: lack of smile. Bad was a disaster, shits were rough, no wi-fi and difficult internet access - I had to sit on the floor to access internet on my computer, nonstandard electricity access - there could be some adapters in the room, so I could charge my telephone or other electric devices...

The hotel was close to the railway station which had us somewhat concerned, but it was very clean, safe and appealing. From the moment of check-in we were impressed. The lobby and common areas were full of charm and history. The room was very large for a triple and was very richly decorated. The housekeeping was meticulous. The breakfast room on the top floor gave a wonderful impression of Florence, and the food was fresh, the selection was large and varied, and wait staff were friendly and efficient.

This room could have been improved by having in-room tea/coffee making facilities and and an iron/board. This doesn't seem common in Italian hotels though.

Accessibility to city sights

Lovely history to hotel. A grand place with exciting history and wonderful location