Grand Hotel Baglioni

The staff were professional, courteous, and helpful. The location is excellent, very central. The hotel itself is superb with large, comfortable rooms and a fantastic roof garden with a magnificent view of the city. We would definitely stay there again.

We would have liked to have lunch on the roof garden (it was open only for dinner). The roof garden is a magical place, and ideally it should be open all the time. It would also be nice if the upstairs bar were open more hours.

good service by reception. Building is classic but bathroom is rennovated which I like.

The hotel is close to the main train station and major sites are within walking distance. Staff are helpful upon arrival at the hotel. The breakfast room has a very nice view of the city. The selection did not vary too much but there was plenty, and coffee offered as soon as you sit. Nice to have real silverware in your service. The staff were very pleasant.

Traditional, but definitely needs a shining and overhaul to be up to date.The room initially smelled musty and moldy which did not clear the first night with opening the window. The smell interrupted my sleep the first night, but it was okay by my second and third night.

Excellent position if you are travelling by train as we did. Very close to everything you want to see in Florence.

It was beautiful to look at. The history and decor of the hotel was really the only thing it had going for it. The bathroom was super clean and very beautiful as well.

Some of the staff was not friendly at all, others were more so, but all and all the whole entire staff should have been more accommodating to Americans and they were not. We actually had an incident of someone breaking into our room while we were in it and the staff at first did not believe us. One staff member said to us if nothing was stolen, then what is the problem?

Location, roof terrace,breakfast room views.

spacious room (for Italy), great bed, old classy decor, walking distance to all the tourist attraction.

shower was leaking

The ambience, the style, the comfort and spaciousness of the rooms

This hotel was a beautiful older hotel. I would recommend it to everyone.

very nice hotel, good breakfast and good location

the staff was friendly and helpful - except at the first meeting where they changed our room with the coldest (that is known) and smallest (I suppose) one in the hotel!

The room was very cold, however became warmer after my intervention on the next day

the location was superb, central to everything, we walked everywhere and right back at the hotel in no time. bascially across the street from the train station. Breakfast was good with beautiful views from the top of the hotel of the city. Staff very attentive and friendly, the conceirge at the front desk the day we arrived was excellent in helping to show us where to go and where to eat.

No, we were satisfied with everything.

The restaurant was lovely, it has the most amazing view and really is the hotels best feature. The view is even better than in the pictures and the food was lovely. Get there for 7 when it opens though for a good table. It does shut at 10 though. I recommend you visit the restaurant even if you don't stay in the hotel.

The hotel is very old and shabby. Though I appreciate its history it could do with a facelift. The beds were very uncomfortable and there were blankets on it that some questionable crustation on them. I would hardly expect blankets anyway in a 4 star hotel. Its a nice hotel with some lovely original features but needs renovating. If it was 3* and a bit cheaper, I may have been less disappointed.