Grand Hotel Baglioni    

Good breakfast Building and decor

Staff not very friendly or helpful

The proximity to everywhere of Florence; the classic interior such as the tall high windows with tinted glasses has added an air of class and taste...

Some staff at the front desk were not particularly eager to help but in general they are helpful. The bathroom's walls are quite worn out.

- Location, 5-7 mins walk (with 1 luggage) from s m Novella Station ; also within walking distance from most shopping areas and famous landmarks - Clean - Decent breakfast - Staff generally friendly and helpful - Free Wi-Fi even in the rooms

- Room is too dimmed even with all lights switched on - Only long bath available. The bathroom can get quite wet if one is used to standing shower because the glass panel at the side of the long bath is short and is movable - TV reception is not very clear

Beautifully decorated hotel in the heart of Florence, very comfortable and the staff is friendly. Will be happy to come back and will recommend to my friends.

Interesting/charming historical interior.

Only half of the window shutter could be opened. Room safe not working. Restaurant unable to cope with number of hotel guests at breakfast.

it was the second time I was at Baglioni Firenze, and for the second time I found morning breakfast absolutely inadequate and unsuitable to the hotel standing; both with regad to F&B and with regad to service. Maybe they hope to make amends with breakfast room's location and landscape, but it's not enough.....

The breakfast was good but if you don't get up early you line up. We are early birds so we could admired the view from the 5th floor Garden restaurant

We were very disappointed! We stayed in the hotel exactly 16 years ago and the time stopped! Dirty walls, broken facilities in the room. The reception staff as snobbish and unhelpful as 16 years ago. We will not celebrate our 20th year anniversary at that place for sure

Location

Room was very cold and the sink in the bathroom was leaking even if we asked for repair!!!

Great location next to the train station and close to the main shopping and walking district. Spacious rooms, high quality furniture, beautiful ! Clean and organized. Good restaurant with outstanding city views!

The mattress was too hard.

Wonderful hotel with historic atmosphere aš if it were not a hotel, but some palace where you'vė been invited by remote relatives.the furniture IŠ antique, the rooms are hugs, the bathrooms are very good and clean.

Quite expensive.

Great hotel to explore Firenze. Terrific breakfast. Great view from restaurant. Restaurant staff good, but Reception staff a bit indifferent. Very convenient if travelling by train and for airport buses.

The classic style.

Noisy at the 2nd floor.

The entrance is beautiful, really italian, romantic style. Well situated, perfect for walking in Florence. The breakfast room has a gorgeous view. The outdoor rooftop restaurant has a stunning view (unfortunatly close during winter :s) The staff at the reception are serviable and polite The free wifi was really great.

The staff that was cleaning the hotel... Speaking SO loud at 9 am!! They woke me up! The bathroom was really small. The room aren't insonorized at all, we can listen what the room next to us or the room upstair are doing. The parking at 36 € by day...

Bar area with balcony overlooking the grand Canal.

The location is excellent , the breakfast is very good

The mattress is extremely uncomfortable . the staff is really unfriendly I have been staying in that hotel at least for the last 10 pitti bimbo fair yet they don't make me feel welcomed

Great room and view, nice roof top restaurant with extensive breakfast buffet. Excellent location, right across from the train station

A bit noisy from all the activity on the street late into the night if we left the window open (although with the window closed, didn't hear anything from outside)

The Rooms great. Breakfast Great.

Service at frontest could be more inviting

The rooms are lovely as is the whole hotel. I have stayed here many times so am aware of the great city views from the restaurant.

The meal was very, very disappointing. The menu was restricted and not at all interesting and poor value for money. I have eaten here many times before with friends and family and been happy with the food and service but now a bit wary of doing so again.

The Style

Could not find the stairs...

location

small bed

Posizione e struttura storica e ottima vista dalla terrazza

Camere rumorose e cattivo odore negli spazi comuni e impianti idraulici troppo vecchi

Beautiful castle

no tea/coffee accessories in the room, pretty cold in winter time due to old windows

The hotel itself. The location ,atmosphere, decoration, breakfast and views from the dinning room.

I found the bar not attractive or wellcoming Having a bedromm with views to the courtyard. Lack of drawers in the bedroom. The food at the restaurant was nothing special and still quite expensive.

The hotel was wonderful. The rooms were very clean and comfortable. The breakfast was great, much more than I expected. I will definitely stay here again when in florence.

There was nothing not to like

Convenience, breakfast, comfortable room with view of interior courtyard.

A bit pricy for my usual travel and the staff a bit snooty. The conciege who helped us find a tailor at the last minute is to be thanked. Temperature controlled in room and a bit cold during this cold December. The hallway outside of the room was warmer! Very noisy with disco until at least 10 pm on a Sunday night.