We had an unexpected situation to manage and the reception staff were exceptional in helping us through this.

Carol Storbritannia

It's location, it was just in front of the train station

Murmu India

Great welcome on arrival, fantastic architecture and design outside and inside the hotel, extremely well positioned

Keith Storbritannia

Room felt slightly cramped and was a bit too hot Breakfast good Location great

Peter Storbritannia

Super location. Brilliant 5th restaurant. Attentive staff.

Simon Storbritannia

The location is excellent - very close to the train station and can be connected via an underground passage. The hotel is also very close to the main attraction eg the Duomo Cathedral and other attractions are not far eg a short distance to walk. The Hotel has a nice feel with dark wood and historical passages. We liked the room (not enormous but fine) and the housekeeping was excellent. Our bedding was changed every day, There is a free mini bar containing cold drinks. We did not have breakfast here but we had a drink on the terrace of the piano bar which has superb views over Florence and was very peaceful. The staff were friendly. There are lots of comments re the hardness of the beds. Our mattresses were firm but for us this was perfect and the pillows are firm and soft. The bathroom had constant hot water and plenty of toiletries. It is quite pricey but Florence is expensive and I guess this is the going rate.

Gaye Storbritannia

Good location and historical hotel Everyone was sincere for my all the stuff

Jang Sør-Korea

I liked the size of the room, the view from the room window. The views from the Breakfast area was spectacular. Location was amazing for all things Florence. Easily accessible and very friendly staff. Highly recommend!

Max Danmark

Very comfortable room, quite spacious for a family. Great buffet offer in terms of quality. Excellent location, as close to train/tram stations and well situated a few minutes walk from main touristic sites.

Luis Nederland

The location is absolutely amazing, across the street from the station and minutes walk to everything. The staff were super helpful as we arrived very late and they organised a late check out at a very reasonable cost. Also, our room was simply stunning.

Clark Storbritannia