Grand Hotel De La Minerve

チェックインとチェックアウト時のフロントは感じがよかったが、ドアマン、ポーター、コンシェルジュはかな- り感じが悪かった。特にポーターは部屋に案内した後、部屋の説明もしないで戻っていった。いろいろな国でホ- テルに泊まったが、こんなことは初めての経験だ。私たちが若く見えたのか（実際は彼らよりも上だと思う）、- 「こんな奴がここに泊まるのかという声が聞こえてきそうだった。部屋は広く快適だが、天井に穴（１m四方）- が空いていて、傘で押すと持ち上がる板が乗せてあった。他の部屋から進入されそうで怖かった。夕方、部屋で- くつろいでいると、激しくノックする音、ドアを開けるとハウスキーピングの女性。部屋を間違えたのかこちら- を全然気にしていない様子。意味不明。スタッフ以外は問題はなかった。アメニティも充実していて、ティーセ- ットがあるのがよかった。

スタッフの教育をしたほうがよいのでは？（真のサービス）　　ホテルの説明が書いてあるのもとインターネットテレビ中の情報が違っていた。（ジムやサウナの利用時間）正- しい情報に統一してほしい。

Location,Location,Location. Absolutely great, you can access most of the historical places in Roma by max 20 min walk from the hotel. There is absolutely no need for Taxis. Its also close to the station for sightseeing buses.

Excellent, attentive staff. Beautifully decorated. Larger than expected room. Hoel restaurant surprisingly good. Nice piano bar and rooftop bar entertainment. Superior location.

Central position for seeing the main sites as all are in walking distance

The staff on reception were poor and on check out there was only 1 person available with the result that this resulted in a long queue. The reception staff were also off hand and unfriendly

Location was great. Room was extreamly small but clean.

Staff never smiles, never "looked us in the eye", did not "welcome you..", Or asked how we liked our stay upon checkout. All services were available however there was no personalized services. For example, upon arriving back at the hotel at 1:30 in the morning after a dinner with a cousin, I realized I had left my camera at their house. I was checking out the next day early and was unable to get them on the phone, and asked the hotel clerk if I could send off a quick email explaining the situation and how my cousin could return the camera. Although there was no activity at the hotel at that hour, the clerk said that would be impossible and that I could rent the internet for an hour minimum...I Thought that was unreasonable.

Perfect location, professional staff and probably the best hotel airconditionning!

Charged for a restaurant dinner for a night we did not eat there- someone obviously used our number, did nt realise until we got home not the hotels fault

The perfect location for all the sights

The bedroom on the first night which was the size of a cupboard with a very small bed; managed to change for a much better one for the other 2 nights at the same price

Very good location and nice staff. Good confortable rooms and suites.

The room service rates were a bit too steep, but that is not uncommon for Rome.

central location

too expensive

it was really central and the staff were attentive without interfering with your enjoymment

the lack of an inclusive breakfast was disappointing and the price of food in the hotel was high. A gin and tonic was 15 euro

De ligging van het hotel is ideaal; alles is makkelijk te voet bereikbaar

Het personeel van het hotel is niet uitermate vriendelijk. De kamers zijn niet echt wat ik gewoon ben van een 5-sterren hotel. De kamers hebben geen denderend uitzicht.Het dinner-buffet is zwaar overprijsd en niet echt de naam buffet waardig (bijna geen keuzes). Ook het ontbijt is niet wat je verwacht van een 5-stereen hotel: geen mogelijkheid van verse eieren enz. Enkel voorafbereid roerei was beschikbaar en had een groene schijn.

Het ontbijt was goed verzorgd, de concierge is erg behulpzaam.

De bedompte lucht in de slaapkamer en gangen ernaar toe, constant ramen open gezet.