눉We arrived fairly late, and were then told that the hotel was full for the first night, despite them being aware of our arrival time, and we had to stay in the hotel next door. While the hotel next door turned out to be nice, it was inconvenient and not what we expected, so it started off the holiday on a somewhat sour note! The main feeling of the room was that it was a bit tired (we went for a garden view room in the main building) and could do with some updating, particularly the bathroom, which had an almost useless shower screen resulting in a wet bathroom floor every time. The beds were very hard, along with the pillows, so much so that our ears were numb in the morning! Balconies were all really small, so we couldn't actually sit out on it at all. Not what we expected from the hotel.
눇The location is excellent, really central, and has a fabulous view over the bay of Naples from the terrace and the deck/swimming pool below. The breakfast is decent and daytime reception staff really helpful. Despite all the negative points, we really enjoying our holiday, and Sorrento is a wonderful place, but the hotel just wasn't as special as we expected given the price paid and previous reviews.