눉The two other guys at the desk are not speaking english, which is just incredible for a "palace", and they don't hesitate to make u feel guilty for not speaking italian!!!! It's never to late to learn a few words, and I'm french, not english.
One advice for one of them, when my passport is asked, I like to hear the word "please", I'm not showing it to a custom officer, I am a client.
When the hotel is full, there is not enough food for everybody for breakfast!!!
눇The view, especially for the price is totally amazing. The clim is working well. The restaurant is very good and quiet cheap. They can make a lot of sorts of pastas that are not on the menu, for 8 euros.
The lady speaking english at the desk is just at the right level for a "palace", available, sweet, warm and funny, but smart. The head waiter at the restaurant is very professional even if not speaking english and the restaurant's staff is good in general.