Grand Hotel Hermitage  

This hotel is one of the best hotels I have stayed in ,the staff were very helpful-nothing was too much trouble ,the rooom was always cleaned to a high standard and the food was excellent. The view from our room was spectacular and the private road to the local village was delightful.The hotel shuttle bus was easy to book and we always managed to get a slot to suit us. We had a lovely holiday and would go back again.

It was a great hotel, it's a perfect place to spent new year's eve, the view is amazing and the staff is really great, very attencious. It's has a place to park your car, and that helps a lot if you are with you car in this region of italy. Very comfortable and breakfast is good (for italian standards).

It's a little hard to reach the hotel crossing the small cities due to heavy traffic (we were there in new year's eve), although after asking the staff they told us an alternative way. The tv in the bedroom could be a little bigger, and WiFi could be free.

The staff was very helpful at all times. Rooms were clean and comfortable. The best part was the view from our room.

We booked three rooms for our friends and wanted to have each couple pay for their own room but we had to put all three rooms on our credit card.

Friendlieness and helpfulness of the Hotel Staff. Location. Views from pool area and our balcony. Even when hotel was full it didn't feel crowded and everything was still available and accessible. Free shuttle bus into Sorrento and return. Ease and beauty of walk into St Agata town plus the amenties available there.

Shuttle bus timings back to hotel in the evening were too early for us on occasion at 23:30, didn't like the restriction this placed on us, when we fancied staying out - plus the taxi ride back from Sorrento was exhorbitant and prohibitive at €45 one way! Also there were 2 drivers who shared the duties (both of whom were very efficient, polite & helpful); but when one was on day off the service became restricted; the hotel should have someone available to cover days off and holidays, so that this ceases to be an issue.

Fabulous view (room with seaview), beautiful, peaceful, picturesque location. Hotel was outside of Sorrento, however, shuttle bus was provided and a very pleasant 5 minute walk to village of Sant Agata. Good sized, comfortable rooms. Friendly, helpful staff. Good coffee!

A more frequent shuttle bus service would have been helpful.

The sea view was absolutely amazing. Hotel staff, comfort of the rooms and proximity to restaurants were all highlights.

It would be great if the pool was open later into the evening. The shuttle and bus rides down to Sorrento may cause some motion sickness (a little gravol goes a long way!).

Rooms were spacious and spotless. Clean and well maintained pool, with adequate sunbeds and shade and sun available nearly all day. The staff were very friendly and helpful, and nothing was too much trouble. Plenty of lounge and bar space. The breakfast choice was vast and all fresh and lovely. The location was great, as the hotel is away from the traffic and noise of Sorrento centre, but the shuttle bus can take you there easily if you want the bustle of the town. Otherwise a 5-10 minute shady walk takes you to Sant'Agata, which is a lovely little Italian town, withthe best restaurant of our entire Italian holiday - Mimi!

I would have appreciated free wiFi and a couple of the larger trees near the pool could be cut back to give an extra hour or two of sunshine at the end of the day.

We loved everything about this hotel. The location, the room, the pool, the views . The staff could not have been more helpful and friendly. When arrived, early evening quite late and tired from a long drive, we were greated by a lovely friendly man who was so helpful. Due to previous reviews we had read we asked for a room on a high floor with a view of the bay of Naples. Wow! What a view. The balcony was very large and very private. The room was kept lovely and clean. There is a village just a short stroll along a path at the back of the hotel where some nice places to eat can be found and a few other shops. This was easier and more peaceful than going down into Sorrento however the hotel does run an efficient free shuttle bus, although places and time slots are limited. We had a spot of trouble with our hire car and the hotel staff could not have been more helpful in helping us sort it out. Thankyou for your help. We would love to come back and stay longer.

It was quite nice, with a flair of a grand hotel. But it lacked all sorts of little details to make it one. The Reception Staff were very friendly and really helpfull. The view from the terrace and pool are very nice.

Eating in the hotel restaurant makes you feel like having a bad meal in a little sidestreet in Blackpool. Although advertised as italian and having local specialities the menu had nothing italian about it at all. The service at the restaurant was quite poor and even though Sorrento is located at the Sea there was no fresh fish on the menu. Even something as simple as dessert, (which was arranged nicely in a cart) was completely inedible. In many years of travelling in italy, I have never had a worst dinner before.

Everything was just perfect for us. The location in the endless gardens. The service of the staff. The hotel facilities. The mills. The right place to stay for perfect vacation. אם אתם אוהבים טיולים רגליים ונסיעות קצרות בנופים היפים ביותר בעולם, זהו המקום להיות בו. נהנינו מכל רגע. מומלץ ביותר.

Very relaxed atmosphere of hotel and friendly staff

Bed a bit hard. Breakfast selection limited.

The view from our balcony was best i've ever seen. Staff were so friendly and obliging.

It did get noisy very early in the morning and walls are a bit thin.

Location , away from town centre, views, quiet spot for a relaxing break, but close enough to go into Serrento & also to go on trips. The pool is a lovely area & also for breakfast. Beautiful view as high up in mountains9hills). Could also be good place to go with a few people if wanting a private party. Staff all lovely. Value for money. Food was all fine & better breakfast than most places.

It is 9ks outside Sorrento, that takes about 1 hour walking. Plus you take your life in your hands to walk it!!! Shuttle service @ set times, about 4 times daily, not always available, depending on staff situation. Last bus 11.30pm. Taxis then range from 30euro upwards. To be collected on arrival by shuttle service, from train or bus, one needs to have made definate arrangements with the hotel & keep tel ph no on hand, if trains late etc.. otherwise it will be taxi. There is a local bus service past hotel which is good.last bus 11pm. Bathroom: need more towels, shampoos etc..