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Property Highlights

Free WiFi

Places of Interest:

Via Roma (0.1 miles)
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Newest reviews for Grand Hotel Oriente

  • Athanasios
    July 28, 2014

    It sounds a bit unpleasant upon arriving at the hotel and instead of being welcomed to be told from the receptionist that you should leave all of your valuables in the room and that you've been extremely lucky not being robbed while coming from the port... Although Naples is heard to be a not so safe place it's not nice though to hear that once you first step at the hotel apart from the fact that you appreciate the staff's interest.


  • Peter
    July 18, 2014

    Our room was spacious, smart and tastefully furnished. Being located in an almost closed section of the street, it was quiet day and night. The staff were great and our room was spotless each day. Great location... Close to plenty of shops, sights and restaurants.


  • William
    July 18, 2014

    Terrific hotel in a great location. Very nice room with a balcony, Great bed and room amenities. Friendly, helpful staff. Within easy walking distance of everything in the center of Naples. Excellent breakfast,

    Nothing not to like, except sporatic Wi-Fi availability.


  • Marianna
    July 15, 2014

    Renew all the hotel

    No wifi in the 8th floor,very slow, so it was like we didnot have,we asked about and they do nothing to fix it !!!very disappointed all our information was in my tablet!!!!!


  • Oli
    July 10, 2014

    Grand Hotel Oriente is all you need for a perfect stay in inspiring Naples. Oustanding, safe location, delicious breakfast, breath taking view from he balcony of the room on the 8th floor, perfect bathroom. Congrats to the management team of the Hotel and kindest staff, Gianni, Gueseppe and others. Would stay again in this Hotel!


  • John
    June 25, 2014

    Location was perfect. Staff was helpful and friendly. Room sizes were a good and looked like they had been refurbished recently at least on our floor. Would stay here again if going to Naples.


  • Gabrielle
    June 24, 2014

    Hotel very pleasant..staff a good location...

    Couldnt connect to wi fi from bedroom..maybe sun lounger on balcony


  • Pamela
      United Kingdom
    June 19, 2014

    Hotel very central for walking around city staff courteous and room clean and comfortable breakfast offered excellent choices no complaints

    Wifi was difficult to connect and wasn't free as thought Rooms could do with more space for clothes as we stayed for a week more hangers in wardrobe


  • Anonymous
    June 16, 2014

    Very good hotel, comfortable and great location. Breakfast has improved since last year and is perfect. Good value.

    Rooms recently renovated with slight imperfections (minor)


  • Anonymous
    May 28, 2014

    Everything. The hotel is located above the (quite beautiful) new underground metro station (Toledo), and faces a newly-paved piaza. The hotel is well refurbished, and the staff give meticulous attention to guests. Rooms are spacious and well-appointed, and most have private balconies.



  • Vervial
    May 20, 2014

    I booked for 2 rooms "matrimoniale" executive and I paid for 2 rooms called "appartments" on the bill which were more expensive. I find it unacceptable from a hotel of this standing. This change of category should have been told on checking in. MOreover, price of the room should be indicated on the door inside the room, which was not the case. can you do something about this fraudulous attitude of this hotel management? thank you and best regards. FLorence Vervial


  • Timea
    May 1, 2014

    Location was great in the heart of the city. The room was updated and modern

    One of the front desk staff was very unmotivated to help at all. He didn`t even bother to try and reserve a table for us for dinner, even though he had promised to do so and get back to us..


  • Michael
      United States of America
    April 29, 2014

    Location was good. Room was clean and comfortable.

    Phone in room did not work. They completely screwed up my breakfast room service. Wifi does not work in the rooms. The staff was not very pleasant.


  • Anonymous
    April 8, 2014

    EVerything. Price also good. Personnel excellent.


  • Anonymous
    October 30, 2013

    Extraordinary courtesy, friendliness and helpfulness from manager and staff. Excellent location in the mid of downtown (few steps from subway line and buses) and yet a very quite area. Room (executive) very pleasantly furnished, spacious and comfortable (no noise at all either from inside or outside). Extremely accurate cleaning and room service. Pleasant and efficient breakfast service. A highly recommendable choice at an excellent value for money (...with the minor negative remarks below)

    Variety of breakfast buffet was fairly good but the quality of some foods was far below expectation: scrambled eggs, bacon and charcuterie were really disappointing. The number of available TV channels was indeed too small: a satellite connection would be definitely more appropriate to the international standard of the hotel.


  • Anonymous
    October 28, 2013

    The reception staff was outstanding


  • Mary
      United Kingdom
    September 17, 2013

    We have been to this hotel a few times, and it is the best and friendliest hotel in Europe we have been to. We know all the staff by their first names, and they remember us each time we visit


  • Emma
      United Kingdom
    September 15, 2013

    Staff were really helpful and friendly.


  • Anonymous
    September 12, 2013

    Good organisation and service



  • Jitka
      Czech Republic
    September 9, 2013

    location and style, fair price

    We paid a night incl breakfast but were leaving to the airport before 7 am and there was no attempt to offer some prepacked sandwich or snack. Transport to the airport arranged by reception was overpriced.


  • Gabriella
    July 7, 2013

    Very good location, near to city center. They can offer a safe parking place also. The room was OK and the breakfast was really good too.

    Internet was not available always in the room.


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