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NH Grand Hotel Palazzo
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When would you like to stay at the NH Grand Hotel Palazzo?
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Based on
257
reviews
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Individual guest reviews for NH Grand Hotel Palazzo
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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David
Mature couple
SPESBACH,
Germany
December 3, 2009
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Location right on the water. Easy, inexpensive access via public bus from Livorno Train Station. Easy, inexpensive Train access from Pisa airport. Beds were very comfortable. Beautiful room. Beautiful view toward the sea. Storage space limited in the bathroom. Lighting in bathroom was not adequate for putting on makeup. For this time of year, very limited choice of restaurants within walking distance of the hotel. |
9.5 |
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Andrea
Solo traveller
canton,
United States of America
December 3, 2009
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best hotel in Livorno bar or lounge usualy closed |
9.5 |
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Andrew
Young couple
wrexham,
United Kingdom
November 27, 2009
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The breakfast was good. The bed was cosy. A souless shell of a building with no character. No atmosphere, no one spoke. Livorno has better than this and a friendly face to offer people, not this hotel. |
5.5 |
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Anonymous
Young couple
Ukraine
November 11, 2009
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Stylish room The biggest issue of the hotel is a disconnect between a 5* offer and its location / Livorno surroundings. Beach across a noisy road did not help much. Hotel was also below expectations as it lacks ambiance despite being located in a castle, some defalt services of a 5* hotel are not there (i.e. concierge), no information pack in rooms apparently for several months now, no WiFi etc. It was a low season when we stayed at the hotel, which may partly explain our unfavorable impressions. But in the end we decided to leave one day earlier even though we prepayed our stay to move to a more enjoyble and lively place both in terms of town and holel. |
6.5 |
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Keith
Solo traveller
penang,
United Kingdom
November 2, 2009
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The location was very good for my business trip and the car park was free The service in the resturant was poor and not what you would expect from a 5 start hotel. They give you luke warm water for the tea and the scrambled eggs were more like soup.Tthe eggs were in a re-heated dish and where not very hyginic. |
7 |
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Arjan
Young couple
Amsterdam,
Netherlands
October 2, 2009
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The room was nice, high ceiling, nice bathroom. The spa was closed on the day we arrived (our only day at the hotel) and this was not mentioned anywhere beforehand. Also, we were given a smaller room after the room we were initially given was occupied by the window cleaner. |
3.5 |
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Anonymous
Mature couple
Malta
September 16, 2009
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My wife and I enjoyed our stay enormously. The room was lovely, the breakfast excellent and the staff were very helpful finding us a suoerb restaurant which made our stay memorable. |
10 |
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Virginia
With friends
Crowle,
United Kingdom
September 13, 2009
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Parking was good. Lovely breakfast and clean hotel. We could open our window wide. The staff gave away too little info about the hotel. The swimming pool upstairs was cold. No one told us that the spa closed at 8pm. Mother had a 10 min swim down there before 8 when it closed , we all thought we would go in the morning....it was closed.....totally defeating the object of booking your hotel.....this was very poor and I would like a refund. |
5 |
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Serge
Solo traveller
Zürich,
Switzerland
September 6, 2009
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Location close to ferry city center and beach Overpriced and overrated. This is a low range four star or three star hotel, never a five star |
4.5 |
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Mate
Young couple
Gyomaendrod,
Hungary
September 2, 2009
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The hotel very good like a 5 star hotel,but the town Livorno not too interesting. It's a bit expensive, and as everybody wrote the swimingpool and the bath a bit small |
8.5 |
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Patrick
Young couple
Paris,
France
August 31, 2009
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Very nice hotel in front of the sea. Excellent Junior Suite with sea view. Good service but we have to ask for a second bathrobe. No sand beach or even no private beach in front of the hotel. People at reception and at the breakfast are welcome but their behaviour are not from a 5 stars hotel. |
8 |
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Daniel
Young couple
Arnhem,
Netherlands
August 31, 2009
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The luxuriously decorated palazzo is indeed a palace with marble halls and richly decorated ceilings. The view from the pool on the roof is excellent, although I'd prefer a bit of mountain to frame the seashore. Easy to find when you are new to Livorno. We did not have the time to use the spa and restaurant. Staff serving breakfast was poor. We only got our tea after 30 minutes and asking for it 4 times. |
8 |
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Lee
Solo traveller
WOODFORD GREEN,
United Kingdom
August 30, 2009
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I was meeting up with family the evening before going to hills of Tuscany The floor around the pool is very very very dangerous and should be re-laid with something more applicable for such a wet area. Wet marble is just so so so so dangerous. A bigger pool would be wonderful. It was good to see Aqua Frizzante on the buffet breakfast which was very good. Loved the space and decor of the rooms and fell in love with the bathroom. If returning to the area I would definitely stay again. The reception staff were as one expects in Italy or France were very aloof yet the next day when checking out the same person very friendly? The value for money was excellent as I could not afford to spend more than this and therefore if staying for more that one night would stay in the newly refurbished hotel nearer to town |
7 |
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Paul
Mature couple
Denny,
United Kingdom
August 27, 2009
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The Location was good, room was clean, spacious and quiet with high standard of finish. Under New Management - staff did not seem to know what they were doing, e.g. no-one offered to carry our luggage to/from the car or to our room, there was very little English speakng staff available and those who were spoke in broken English. Very little knwon about surrounding area, drections, local facilities and no information available in the room to advise on local doctor, amenities, room service, etc. Breakfasting staff were walking past our table on numerous occasions and failing to uplift the used cutlery/dishes, etc. Did not live up to a 5-star rating. |
8.5 |
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Anonymous
Family with young children
United States of America
August 24, 2009
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Great hotel and location on waterfront.Beautiful hotel and location. Had some issues with my room staff was not as helpful as i would have liked. Beautiful hotel ! Management a bit rude if you have problems. Have a pass the buck mentality. Air conditioning not working properly. Had a leak in my room. |
5.5 |
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Anonymous
With friends
Ireland
August 19, 2009
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Beautiful hotel in a wonderful location. Excellent value. Great food.Staff very helpful. Room was confortable and well maintained. Staff at the hotel tried to make it as pleasant as possible, however stereo & internet not available in our room and the spa was closed one one of the days. No concierge to assist with luggage to room. Pool area extremely small for the number of guests. |
9 |
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Jurgita
Young couple
vilnius,
Lithuania
August 14, 2009
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Nice swimming pool! |
9 |
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Vladimir
Young couple
Bratislava,
Slovakia
August 13, 2009
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I liked the hotel itself, sourrounding areas, room ...... I did not like the beakfast service, coffee mugs were always dirty from coffe, when the waiters brought it to my tabel, and I also did not like that the internet access is charged in 5* hotel, .... |
7 |
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Anonymous
Mature couple
Liechtenstein
August 12, 2009
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Excellent value for money during high season. Good location for making day trips from. The chaotic service during breakfast and lack of change in breakfast selection during the week. |
8 |
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Andrea
Young couple
bruxelles,
Belgium
August 10, 2009
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Ideal location right in front of Terrazza Mascagni with a wonderful view on the sea (you really cannot get any better in Livorno). Spacious and clean rooms, delicious and copious breakfast buffet, professional staff, relaxing SPA facilities and swimming pools. |
10 |
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Maria
With friends
Tel-Aviv,
Israel
August 8, 2009
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beautiful place with terrible Staff . I would never came back there. |
5 |
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Daniel
Young couple
Ilmenau OT Oberpörlitz,
Germany
August 5, 2009
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very charming hotel, nice rooms, in summer a little bit noisy when they party at the beach, we loved having breakfast on the balcony |
9.5 |
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Kevin
Young couple
Newport,
United Kingdom
August 4, 2009
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Great view (on sea front side), sumptuous decour/environment. The most comfortable beds and pillows in the world! Great breakfast fascilities overlooking sea. Lack of staff and those that were in attendance seemed poorly trained, with some not understanding basic customer care. No kettle in room! Very expensive restaurant also meant it was too quiet and bar closed early, so again, no tea before bed. |
7 |
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Lisa
Young couple
London,
United Kingdom
August 3, 2009
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Breakfast and the view at breakfast, over the ocean. The central location (to pisa and florence). The room was not ready when we arrived so we went for a walk and had lunch. When we returned an hour later the room was still not ready and we waited an additional 45 minutes in the lobby. The hotel had changed hands 2 weeks earlier and this meant there were no brochures in the room regarding the hotel, television channels, the restaurant, room service or other services. This is unacceptable in a 5 star hotel. It was explained that the information was being printed. Something should have been arranged during this period. If internet is free in 3 star hotels I would assume it be included in the room charge, especially as this hotel is catered to corporate clientelle. No breakfast pack as requested on day of departure. And more . . . |
8.5 |
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Ana
Young couple
Bucuresti,
Romania
August 3, 2009
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very nice position, beautiful building, nice top terrace only one person at the reception which was not speaking english; breakfast not for 5 stars hotel; no concierge; |
7 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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