Grand Hotel Savoia  

Location, quality and history of hotel, beautiful lobby, good food, nice spacious room

Hotel staff were not particulaly helpful or knowledgeable except for Phillipo, the bartender.

I have stayed Grand Savoia Hotel 2 days. After that i went to cruise tour. It is very luxury and comfortable hotel. I recommend to come Genova.

My husband and I liked the location near the train station, and easy walking distance to historic district, museums, historic houses and waterfront. The roof-level terrace overlooking the city gives a wonderful view of the seaport, church spires and roof tops. The breakfast is delicious and served in a spacious, attractively decorated dining room.

Friendly staff, a comfortable room, well priced given the services it offers, very easy to find (its located just up from the train station). The hotel also has two jacuzzis on the top floor balcony which were great.

The hotel over-charged my credit card. Only by 11 EUR, but still, a bit of an annoyance. Still awaiting a reply from them as to why I was over-charged.

Perfect location, very nice hotel - wouldn't find a thing to complain about! Great value for the money! Will stay there again whenever in Genoa.

The building is very very nice, and his staff very gentle.

There ware not same toothbrushs and there was only 1 bathrobe. For your hotel standard this is not good.

Beautiful hotel! I was so excited when we got to the room. It looked exactly as advertised. The room was so comfortable and luxurious, that we stayed in most nights and ordered room service. Wonderfully helpful staff. Beautiful views. Easy to park nearby. Right next to the train station that took us to Cinque Terre.

Very nice. One of the best hotels I've stayed at in Europe. Coming from America, our standards are a bit different but I don't think you'll get much better than this. We got the deluxe room which featured a nice size room, television and access to the spa. The breakfast spread is exceptional and 2 out of 3 times the staff where attentive and nice. Location is good, right across from the main terminal and the building itself is grand and decorated well. The spa is well done and the room service food is better than some "5" star restaurants we've been to.

I hate the fact that almost all hotels around Europe, push together two single beds and call it a double. It's so annoying if you're sleeping with your partner, one of you always inevitably ends up sinking into the crack. However the beds are SUPER comfy so don't want to down play the quality of the bed and linens. Also if you hit breakfast at the peak time sometimes the staff seem a bit stressed. We've had 3 breakfast visits and only 1 time we felt we were bothering the staff. Other than that they've been pretty good by European standards. Also don't recommend a massage. If you do make sure you ask specifically at the desk for the type of massage you want. The one I had was little more than a gentle rub and didn't seem like the lady was trained at all.

The breakfasts were fabulous and the staff were very helpful and friendly and spoke good English.

Wonderful breakfast

Absolutely fabulous. Upgraded free of charge to a Spa Suite with Chinese theme, service was great - they were a tad short of staff in the evening but compensated for this well and the bar man who has worked at the hotel made for 39 years made up for any slight delays in his courteousness. Would thoroughly recommend

Trattoria next door belonging to hotel - ambience great, starters and wine great - main courses let it down.

excellent facilitites, close to town center. Room with a view was superb, nicely decorated. Excellent breakfast and well tended. Definitely good value for money.

Parking very expensive and not in the Hotel (howver they provided with a valet service that was good). Recommended trattoria next to Hotel poor quality, expensive and staff not very polite. Internte not free in rooms

The hotel has an old world charm. It is a traditional city centre hotel with an interesting history and good services, clean and comfortable. It has a high standard of accommodation and service, and an old world glamour. Situated on the edge of the medieval heart of the city, it is very practical for the dozens of historical monuments, palaces and churches that make Genoa so special. It was a good base for exploring the city, and also a relaxing and comfortable place to stay in the middle of a long journey between Rome and Provence. It has great plumbing which is wonderful for the weary traveller, large comfortable rooms and bathrooms. And the rooftop restaurant is fine. The food is tasty and fresh. It is sufficiently luxurious at a good price. We were very happy to stay there.

Perhaps the hotel is a little understaffed. It caters to many guests and therefore perhaps they are a little pushed at times to give the fastest possible service. As international travellers, we were also disappointed that we couldn't watch a movie in English to relax at the end of a long day's travelling. In fact we found the tv system a bit mystifying.