Jumeirah Grand Hotel Via Veneto    

todo

El hotel es excelente y todas sus instalaciones estan muy bien

ubicación, instalaciones, spa

administración intentó darnos una pieza inferior a la reservada, la limpieza no siempre a punto

todo desde la cordialidad de los mozos para con nuestro equipaje (uno de ellos es argentino) la recepcion ya que habia una confusion con la reserva producto de un error mio que se soluciono en el acto ,las habitaciones ,con un baño muy amplio buena iluminacion y un spa exelente para el fin de un viaje de 30 dias fue la mejor eleccion la pileta del spa es desde mi punto de vista para no perdercela .la ubicacion esta buena

la cama para ese nivel de hoteleria me parecio chica y los precios para desayuno y comida aunque en esa zona no es barato quizas para mi presupuesto inaccesible

El hotel me hizo un bouchert de VISA al entrar , cuando hice cheq-ut el bouchert no aparecio, Tuve que firmar uno nuevo sin tener la cancelación del anterior. Ellos quedaron que me la iban a enviar por mail y aún no la he recibido.

La ubicacion

Contrate dos habitaciones iguales y las que me asignaron eran distintas, y cualquiera de ellas de inferior superficie a la reflejada en la publicidad. El personal de recepcion fue bastante antipatico, ademas de ser practicamente imposible entenderme con ellos en español. Solicitamos la reposicion de varios elementos de aseo, y no se realizo. Hacen propaganda de articulos de aseo Bulgari, y no siempre es asi. El servicio general bastante miserable, como ejemplo no se reponia la botella de agua de bienvenida de las habitaciones, cuando en otros hoteles en los que me he alojado, de igual o inferior categoria 4* o 5*, siempre se ha realizado este servicio. Durante la reserva caduco la tarjeta sobre la que se iba a cargar el coste del hotel, y me requirieron a que enviase directamente al hotel los nuevos datos, sin tener en cuenta al operador con el que tramite toda la reserva.

Ubicación, confort, instalaciones, cocina

No tener piscina exterior

Agradecemos a todo el personal y a la organización del Hotel. Todos sus servicios son magníficos (no perderse el spa) y en un lugar de la ciudad de Roma que considero el mejor. Espero poder regresar Saludos cordiales. Mirta Salafia Argentina

Todo perfecto, personal muy amable. Repetirê.

Me ha gustado mucho el hotel. El personal super amable todos. La habitacion y sobre todo el baño me ha encantado. Lo recomendaria sin dudarlo.

por poner algo malo el precio porque barato no es, pero creo que valio la pena porque estuvismo muy pero que muy bien

I like staff welcoming hotel location

Poor brack fast I received wrong information from reception staff hotel room without mirror which is imprtant for us we have to use bathroom merror ...all hotel worldwide put suplimantry botel of water Except this hotel they said only for first day after that we have to use mainbar !!!!!!!!!! or to request from room service with charge ..bathroom with no soap in first day

The courteous staff excellent staff

Shower head

Everything, great location, 3 minute walk to villa borghese and 10 minute walk to fontana di trevi and spanish steps. Excellent breakfast and wonderfull staff. Deluxe room very comforable and cosy. A perfect 10!

The Bedrooms were exquisite. Very spacious and very comfortable.

There was no available shower facilities as we had a late flight and could not keep on our room. A room dedicated to this would be ideal.

Size of the room Comfortable bed Pleaent staff

No view and when I did the booking I choose room with view No water poiler in the room No iron They don't make the bed pending time when they should Thy didn't list the things they don't have in the website

Good location, nice modern hotel, good service

No shoehorns in rooms

Design

1. Calling credit card for authorization .. Who does that in 2012!! 2. Buffet breakfast you pay extra if you want eggs from the kitchen. I never saw that in a five star hotel!!

The staff the spa. Gem out said caffe

Nothing

Friendly staff, good food, good position, elegant decor

Some staff ere very inexperienced and did not communicate well. May have been because it was Easter

perfect hotel!

Location, room and bathrooms are a very good size.

Although the bathroom design is very nice, the faucets, bidet and lavabo are impractical. When you wash your hands you get wet all over. You see it when you stay there.

The attentive staff, the clean and comfortable rooms.

The exhorbitant cost of breakfast.

The staff were very friendly and cooperative. The housekeeping services were great. The rooms are super nice and clean with high quality furniture. The food is very good... The location is also nice but requires a long stroll if you want to go to the spanish steps, shopping area, etc... Still worth it especially that Via vinetto is very nice street and central to many things to do and go. Oh and one more thing... You get free wi-fi

- I booked a room including breakfast which was really nice and very delicious> However if the guest wants fried eggs or pancake, than they will be charged extra!! Which I found to be not a good idea especially that the breakfast is already expensive - They dont provide iron and iron board in the room (Italy law!) - They dont provide cattle to boil water for coffee and tea (Italy law!)

It was a pleasure to be there on NY :) best choice that can be made out of all offers Rooms are wide and design is amazing! huge bathroom and very clean! My next visit will be planned with Jumeirah ;)

Unfortunately i arrived really late and was provided with the room with no view and bathroom was created for disable people,,, other then that it was all good :)

Great facilities, spacious and comfortable room, excellent bathroom with a wonderful shower for the european standards.

The service does not match with the hotel’s level. At breakfast they can not replenish the food and there are times when neither dish has at your disposal. The reception staff is poorly trained, unable to explain the hotel’s procedures regarding the credit card blocking system at the check- in. Without my knowledge and authorization they blocked an amount that exceeded the number of days I stayed in (7 days) to ensure the payment and I just found out that at the time of the check-out. Yet, when I informed that I would like to pay with another card, different of the one I used to book, they informed me that it was impossible because they did not know exactly how many days it would take to be credited in my card and that it would be easier to pay with the same card and a detail: the entire bill was lower than the amount that was blocked by the hotel. I told them about my dissatisfaction and the response of the arrogant attendant was that the luxury hotels do so. I use to travel and stay in luxury hotels all over the world. I had never seen such kind of rudeness in any of them. One more detail: the music that played in the hotel was very annoying! They play the same cd every day, with songs not appropriate for to create a good atmosphere. They have to learn how to receive and treat hosts in such beautiful hotel.