Grand Hotel Victoria  

Good location. Clean.

The attic rooms are very basic and definitely not 4 star. You have to stand on a 2 foot sill to see out a small window. The air conditioning is extremely loud, almost impossible to sleep with, however room too hot to sleep without. The sound proofing of rooms is poor (you can hear air con next door). The tv is the size of an old pc monitor, with only 3 channels as opposed to the 10 advertised. No hair dryer/safe/or clothes press in room. Called to reception for hair dryer, it never arrived and eventually have to go down and get it myself. Breakfast not good value for money (go to cafe down street, you will have better breakfast with view there). Pool below par for 4 star hotel. Wireless only available in lobby. Reception staff extremely rude at times. Overall disappointed and would not recommend.

The hotel occupies a quiet position with lovely outlook over Lake Como. The reception was very welcoming on arrival.

Breakfasts were very average for a 4 star hotel. I would expect hot food as well as buffet. I did not expect a charge of 3 euro for a half hour use of internet.

Very good location but I have been to area before so knew where I was going.Very comfortable stay and good facilities but as it was January resturant was closed so not able to have meals there apart from breakfast .

Very friendly staff, good standard of service and excellent restaurant.

We chose this hotel for it's excellent location at Lake Como and because of it's easy driving access to Switzerland, which was to have been our next destination. However, bad weather in Switzerland forced a change in our plans and we spent four glorious days here. If you love old world ambiance, elegant dining, attentive service and the absolute best location in Menaggio, this hotel is for you. The hotel manager, "Paolo", was wonderfully helpful, and although we thought at first that we might have preferred staying in Belaggio, we decided we would stay here next time just to see him again! Add to that free parking on the lovely grounds and yes! An elevator! We noticed many passers-by snapping pictures of the hotel. Queen Victoria stayed here, according to the staff. You will love it here!

There is no Internet access in the rooms, but the free Wi-Fi in the lobby was not an inconvenience for us because it was so pleasant to sit in grand surroundings....think high ceilings, original crystal chandeliers and mirrors, views of the lake right outside, etc.

Wonderful location. Hotel had a very relaxed and orderly feel about it. We encountered no group travellers, so the general atmosphere felt so much better. Breakfast in the garden room was a most enjoyable experience , again because of the absence of group travelers (while we were there) our friends mixed up their booking and ended up at the "other" grand hotel, rear the ferry. Not the same tone of place and plen of group travelers.

Room had a great view over the lake , but was not very big.. But still was a great stay.

Location, view, garden, swimming pool, old world-charm of facade and entrance

70-Style renovation of rooms and hallways

Charming old hotel in a beautiful location with friendly and helpful staff. We had a wonderful two days stay.The food and restaurant service was excellent.

The facilities in the hotel, all the staff and the food

Nothing, loved it all

bar and restaurant were very well appointed. the menu, food and wine list were extremely satisfactory.a most enjoyable evening concert was arranged as a surprise by the hotel for its guests. this topped our stay with a very delightfull experience. the staff was professional and very courteous..

Location and staff. Restaurant dinner and outlook was great.

The attic rooms aren't 4 star - no hairdryer, only 3 tv stations.

Location was very good and hotel clean and nice gardens

Although this hotel is in an excellent location we felt rooms where very small and although clean, dated. I travelled with my wife and children aged 15 and 21 so we needed two rooms or one large suite. In the end we selected the suite which had two small bedrooms, one with a double bed and one with two small single beds and one small lounge area. At 500 Euros a night felt is was overpriced. Also the buffet breakfast was a big let down. Canned fruit, artificial fruit juices, cold meats and some pastries with no hot food. Very ordinary. In the end we ordered some eggs and salmon for breakfast which although very nice cost us 50 euros for two which is a rip off. We tried to check out after the first night and although we expressed our disappointment with the rooms when we checked in they would not let us do so unless we paid the full cost of our accommodation for the rest of our stay. Will never be back again. A big disappointment.

Great hotel all round. Staff were very friendly, they were very responsive to all our demands/ questions, and the pool was top class. One suggestion- Internet access in the rooms would be ideal. We are planning a return visit as our trip was very successful.