Grand Hotel Victoria  

Excellent hotel with friendly staff.

I was not the first time in this hotel. The first time I was there 3 years ago in summer and I liked the location only. Now in winter 2012 I choosed this hotel because the others was closed in this season. Staff is good! But room is poor and very small, the bathroom is not comfortable, breakfast is terrible! Parking is free.

Very friendly staff, good standard of service and excellent restaurant.

We chose this hotel for it's excellent location at Lake Como and because of it's easy driving access to Switzerland, which was to have been our next destination. However, bad weather in Switzerland forced a change in our plans and we spent four glorious days here. If you love old world ambiance, elegant dining, attentive service and the absolute best location in Menaggio, this hotel is for you. The hotel manager, "Paolo", was wonderfully helpful, and although we thought at first that we might have preferred staying in Belaggio, we decided we would stay here next time just to see him again! Add to that free parking on the lovely grounds and yes! An elevator! We noticed many passers-by snapping pictures of the hotel. Queen Victoria stayed here, according to the staff. You will love it here!

There is no Internet access in the rooms, but the free Wi-Fi in the lobby was not an inconvenience for us because it was so pleasant to sit in grand surroundings....think high ceilings, original crystal chandeliers and mirrors, views of the lake right outside, etc.

The location of the hotel was perfect. The common areas were very grand. I did have a few problems, but found the staff was very nice and helpful.

The rooms were not very nice. They did not fit the image when you walked in - I felt like I was staying in the staff quarters. Also - the walls were very thin, so I felt like I shared a room with those around me.

Charming old hotel in a beautiful location with friendly and helpful staff. We had a wonderful two days stay.The food and restaurant service was excellent.

the location is excellent- it has been renovated recently, the bathroom was very modern - but despite the modern renovation, the hotel has managed to retain its old world charm

the restaurant is not up to the standard of the hotel

bar and restaurant were very well appointed. the menu, food and wine list were extremely satisfactory.a most enjoyable evening concert was arranged as a surprise by the hotel for its guests. this topped our stay with a very delightfull experience. the staff was professional and very courteous..

Location and staff. Restaurant dinner and outlook was great.

The attic rooms aren't 4 star - no hairdryer, only 3 tv stations.

The staff and facilites suited us excellently

Hotel staff were very friendly and helpful. The food in the restaurant was wonderful - especially the crepe suzette - cooked right in front of you. Room was very comfortable and the location of the hotel is amazing - right opposite the lake. Excellent hotel.

The food prepared by the hotel chef for dinner was superb, and the wait staff was excellent; we were treated like royalty. It was the ultimate in dining. The clerks at the desk were most helpful. The main floor of the hotel was beautiful and luxurious, and the location had to be the best in Menaggio! Beautiful views of Lake Como were to be had if you rented on the front side of the hotel, and if they haze ever lifted from the lake (which didn't happen the three days we were there). Perhaps one of the biggest pluses was their parking---ample and easy to get in and out of!

Though the rooms were clean, they were somewhat mediocre. They were small and dated (some stains on the carpeting and cracks in the bathroom tile). We could not find the two English-speaking channels that were said to be available (BBC and CNN), and the TV was no bigger than a computer monitor. There is no internet service in the rooms; one must go to the lobby. The breakfast buffet was tasty, but average, especially when considering the price. This all being said, we would probably stay there again because of positives listed above.