Grand Visconti Palace  

Do atendimento da concierge Antonella muito prestativa. 16Euros por dia para usufruir do spa por pessoa achei caro e nao sei como era o servico.

Como havia um congresso medico, e a estadia do time de futebol do Bari, que ia jogar a noite contra o Milan, o servico no cafe da manha estava confuso e pouco gentil.

O hotel em si, as suas instalações clássicas mas muito bem conservadas. Muitas áreas onde estar fora do quarto. O quarto era muito agradavel, a cama deliciosa assim como as almofadas. Produtos de higiene pensados para mimar uma mulher e de grande qualidade. Proximidade da estação do metro que nos leva a toda a cidade. Linha directa para o Duomo.

A internet, a modalidade de pedir uma senha cada 30 minutos é inadmissível e não combina com a qualidade do hotel para além de ser viável para uso profissional. O pequeno almoço, muito fraquinho para um hotel de 4* e mais que no primeiro dia, descemos a sala de pequenos almoços por volta das 9 am e practicamente estava incompleto, não havia ovos, só apareceram depois de termos concluído a refeição. Poucos funcionários para atender uma sala tão grande e com tantos hospedes.

O atendimento é gentil e eficiente,os funcionários se mostram dispostos a dar qualquer tipo de informação, instalações de bom nível, café da manhã muito bom.

O conforto do quarto e o atendimento

Simpatia dos funcionários. Limpeza. Conforto dos quartos e camas.

When we arrived, we were told we had a free upgrade. This place really looks and feels like a palace. Huge beds! Very close to the subway going directly to the center (Duomo). The parking in the building is very convenient.

When we went to the reception for check-out, they had already charged the credit card we had given when we arrived. That was unfortunate as we were two friends and wanted to share the bill (and pay cash), but we had no choice. They should ask before assuming. However, that's minor, and we will go back!

It works

If one is paying circa 200 euro per night then it is not right to charge a guest an extra 9 euro for a wifi connection per telephone per 24 hour and not have have the signal with proper room coverage.

The hotel is well-maintained in its beauty, luxury but still cosy, not too much elegant. The staff are welltrained, speak good English and helpful.

I stayed in Deluxe Room, room decoration & facities are very nice, except taking a shower and the water spray drop a lot on the floor as no protection either wall glass or plastic shower.

close to the centre... very helpful and friendly staff... Bernie who advises on restaurants etc is fantastico

charging 2.50 euro for a small pot of milk for tea.... charged 5 euros for small chocolate bar... 6.50 euro for small bottle of beer..... advice don't use mini bar

Clean room and very good room equipment.teaport and tea/coffe in the room.very nice

The bar staff were excellent as was the concierge and the doormen. The pool, steam and sauna were good. The concierge put us in touch with an excellent local restaurant and suggested we book the hotel car for the return trip to the airport which was a masterstroke as all taxis were on strike!!

Reception staff were surly and dismissive and the chamber maids were poorly managed. Location is not good unless you want a very long walk into central Milan..to the Duomo for example. The restaurant was mediocre and over priced, It was a shame that you had to pay for spa facilities when they are in the hotel.

the hotel is wonderful, just ashame one has to pay to enter the spa and wellness area??

WIFI should be free in the rooms as well.