Can't think of a thing! My husband says he didn't like that they don't use key cards, you have to turn in a large, tasseled key, & then remember to go by the desk on your way in to get it.BTW
- the hotel is in a pedestrian zone on weekends & holidays, but they email you a map & directions on how to drive in to a side st. where they're waiting for you & take care of the luggage & car.
The staff were helpful and friendly. We were given an upgrade to a deluxe room without asking, so we had this nice little extra sitting room. We couldn't have been any closer to the main piazza, duomo etc. The breakfast was good w/ lots of choices. The room was comfortable, quiet, and had every amenity possible. We were there just after Christmas, & the hotel was beautifully decorated. I would DEFINITELY stay here again &/or recommend it to anyone else!