凯沃尔大酒店  

I took our daughter to Italy for her 50th birthday and stayed at the Grand Hotel Cavour for 8 nights. I paid ahead for a Superior Room and requested that it be filled with natural light as I have low vision. Upon arrival this was not the case. The following day I pleaded my case. NO PROBLEM. They gave us a Deluxe Room for the remainder of our stay. The employees were very attentive suggesting Restaurants etc. I can not say enough about the delightful breakfast we enjoyed every morning. Roberto made sure guests started the day with a pleasant experience. The food choices were phenomenal. Many thanks to Ermeanya and Leonardo at the front desk. We can't say enough about Grand Hotel Cavour! PS Great Location Rita, Rockport, Me.

stayed here a few times and location is great, and has a nice feeling down the old street of Florence.

I was put on a low floor and was very noisy the first night...infact i didn't sleep very much at all.... was slightly annoyed as i have stayed here a good amount of times so would expect that the hotel would put you in the best location of the hotel as a returning customer.

Location, close to all historical monuments and galleries.

Room was a bit noisy and underheated. One can hear every step from the corridor and conversation from other rooms. Bathroom deserves reconstruction and more light.

Beautiful old style hotel- beautiful lobby staff very friendly and helpful included moring breakfast was a feast! Lovely dining area central to all squares My husband and I were very pleased with this choice!!

Very good location, good price, very good breakfast, room excelent confort.

I liked everythign about the hotel, especially the spaciousness of the rooms and helpful staff.

The bathroom wasn't brilliant. But fine.

The staff were friendly and helpful, the location ideal and the roof terrace was heavenly, even though the bar had yet to open for the season. The hotel had a quiet elegance and inviting breakfast room.

The bed was a bit hard, and the room felt claustrophobic as it looked onto a small, inner space.

The location was excellent.

Uncomfortable beds. Way too loud!!!. No bathtub. The included breakfast was lousy. Overpriced for what you got.

The location

There was no welcome at each of are arrivals. I realize it was late each time. There was no help with luggage. All in all Not friendly. Maybe Americans? Each stay were different rooms. The second stay I didn't like the room and wanted to make a change. I went to the desk .. and the woman acted as she was not interested in wanting to accommodate us. The room was older and the facilities were old. I opted to grin and bear it. If I recommend this place I would explain to them this is what you'll get!

Extremely friendly service, all of the staff efficiently and kindly responding to all enquiries. The place to stay when you visit Florence

I have no positive remarks for this hotel .

In order of priority. 1. Disorganized reservation system. They cancelled 1 of 2 reservations and told us it was not their fault but we most have cancelled. Paying. Customers should never be accused of anything unless verified . 2. Unprofessional and uncourteous front desk staff. Either they are very bossy , rude and make unnessary remarks or are very inexperienced to assist you with simple questions. 3. 3 unclean and unsanitary rooms,- same stains in bathroom light switch and walls for 5 nights, I had dirt and lint on my feet when walked on floor with no socks ,2 broken light fixtures, hand railing for steps in room was weak( not safe for kids or elderly), Inner handle to room broke off ( unsafe in case of emergency or fire). 4. Unpleasant fragrance used throughout hotel. Made us all feel nauseous.

The rooms were very comfortable and clean and the staff were friendly and helpful. Breakfast was included and offered a good choice of food.