Grand Hotel Mediterraneo  

Excellent services / facilities, cleanliness of the room and hotel staff

The room was clean and comfortable

The staff at the front desk was very helpful, courteous and friendly.

The internet wasn't working.

The old designe

They have a problem providing the service of the wi fi and the staff is not cooperated as they just look for the thiing as they will provide you the user name and pass word and that is it....also if I am staying in their for a certin period I don't have to renew from the receiption the user name and pass word in a daily bases and how do I know if I start having problem and then checked with them and they said it is only covering one day.... How is the customer will know if there is someone told you.

Fast check-in, Good breakfast, New and good shower

Very dirty carpets in the room, absolutly uncomfortable carriage for baby at the entrance to hotel, few toiletries for hotel 4*

Comfortable bed, air conditioning, very quiet, clean.

The wireless internet was weak in the room, and really only worked well in the foyer. Hotel location was a little bit far from the centre of Florence.

Centraly located hotel on Arno river and at the same time very convenient for car travelers. Comfort rooms with air-conditioning (you'll need it when outride temperature is 35 degree Celsius).

The breakfast, although well organized, suffers from insufficient variety. If you want a good coffee, better pay some extra charge at the American bar at the hotel lobby.

Helpful and efficent staff

As parking in the city centre is very difficult, we chose this hotel because it was the nearest 4-star hotel to the centre which provided parking ability. The price was fair, though we went there off-season. The room was clean and the hotel has a good location to discover the city centre for people who go to Florence by car.

The breakfast was not too varied, we expected more from such a hotel. Also, the room was a bit small, but to tell the truth, it was not a big problem as we just went there to sleep.

Pleasant staff, close proximity to the historical center of Florence, convinient parking. I especially liked the late check out from the parking.

Noise from large visitor groups

The breakfast was ok.

The bathroom showering facility is very tiny. Hotel staff are cold and unaccommodating. There was virtually no soundproofing, we can hear people walking along the corridor just outside our room!

The receptionist was unable to check us in in an efficient manner. There was confusion as o how many beds were in the rooms although our reservations specifically stated how many beds were needed. One family took 45minutes to be checked in after a long day of traveling.