Grand Hotel Minerva  

The relaxed feel. Although the staff provided all the necessary services impeccably, all was done discreetly so we were free to relax and enjoy our holiday. We loved the pool on the roof and its stunning views. The pool is, perhaps, a little chilly for most tastes - I cringed a little when I saw a baby being lowered into it; but for us it was very refreshing. The location is perfect and is particularly well placed for day trips from the nearby station. The staff were great, they did there job well and also managed to remain helpful and friendly. Although the hotel is situated on a popular square, as our rooms were tucked towards the back of the hotel, they were remarkably quiet. As we were with children this was very much appreciated, they, and we, could enjoy relaxed and undisturbed sleep in the lovely comfortable beds.

Considering this is Italy, I was surprised at the standard of the morning coffee! It was ok, but not as good as I would expect to receive in Italy!

The location was great - short walk from the train station and to all the major attractions. The staff was very friendly and helpful. Breakfast was great and the staff very attentive. We could not have asked for a better hotel.

The shower had a problem with water pressure and keeping the temperature regular. More of a problem in the morning. The hotel was also located next to an ambulance company so you would definitely hear sirens throughout the day and night - I would not recommend if you are a light sleeper.

Hotel was a in a great location a few blocks from the train station - an easy walk even with luggage with rollers. Upgraded our room to one with plenty of space that looks out on the large courtyard in front of the church. Opened our walk-out windows to the balconies and listened to a great 2-hour evening concert taking place in the square. Staff was courteous and helpful. Room had king-size bed and was spacious. Bath was nice. Enjoyed inclusive breakfasts. Very good value.

No complaints with anything about this hotel.

My sister and I had a very pleasant stay at the hotel. We chose the hotel as my nephew had stayed with his wife on a previous ocassion and recommended it. It was also very convenient for access to the many tourist areas and shops. Staff were very friendly and helpful.

We were not too pleased with our room location as it overlooked the internal area of the hotel and the view was of other bedroom windows, we did ask for a room with a view and were told that the hotel was full. Also we were unable to control the Air Conditioning and found the room to be too hot, we didn't like to leave the window open at night as there was a wooden terrace directly outside and anybody could have climbed out of their window into ours. I would only stay again if I had a better room.

The room was elegant and very comfortable. The superior double room is a split level room, with stairs leading up to a beautiful spa bathroom. The hotel is situated in the heart of downtown, accessible to shopping, museums and restaurants. The staff are exceptional and were able to co- ordinate museum tickets, dinner reservations and taxi service for me. They were also very helpful in helping me with walking directions. The breakfast buffet is large with a big variety to choose from . Everything is very fresh, and you are seated and looked after immediately. The hotel is beautiful and well looked after. I would definitely stay here again.

Sometimes there was a foul smell outside the room, and also on the main floor. This lasted a couple of days.

Female reception staff were very friendly and helpful, as were Roberto (the barman at the roof-top pool bar) and the porters. The superior double room was clean, large, comfortable, nicely furnished and had a great bathroom too. Free wifi was avaialable throughout the hotel and two free computers were also available for use. Good Sky tv options.

The male breakfast waiters were moody and looked like they didn't enjoy their jobs, house-keeping could be slow & a bit complacent, noise from the piazza at night (we were in a front room overlooking it) was bad: Drunks use the square to drink & chillax and one even brought a microphone to sing. There were also ambulance sirens as they are dispatched from this square and we sometimes didn't get to sleep till 2.30am. But if you can stand the noise then this hotel is great!

Location was good

The bed was very hard and the pillows were so very uncomfortable.

It was generally Ok

There was sometimes a good deal of noise during the night from people in the square(probably sleeping rough).

the staff were very helpful, and friendly, breakfast was wonderful, very good quality food, the cleanliness excellent, the decor and layout of the hotel was very comfortable

would have been nice to have had more milk in the room, being english we like our tea and we like it with milk

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시설 낙후 - 침대가 좋지 않았음

Perfect location, good personel.

No parking space included in not so low price.

The staff were fantastic