Best Western - Grand Hotel Royal  

The king size double bed! And the Hotel Staff... very kind and formal

Bathroom too small

amazing space and riches all around!

too thin doors - you can hear what is happening in the corridors. That's just one small think, which can make you upset(((

Staying off-season (but enjoying hot weather) we were given better rooms than expected. All rooms are spacious with high ceilings and small balconies. We had a side facing room but also a view of the beach. The hotel is probably for older people but it is elegant enough for a romantic break. We were glad to be visiting in October when there are virtually no other hotels open and could enjoy the pool and beach without the mayhem that must surely be present in July. The resort offers little to do or see but thee are excursions along the coast and mountains that would make this a good base. We were finishing our holiday here after Pisa and Lucca so just used the hotel to relax for two days before heading home.

All the staff were helpful and pleasant. We initially booked 2 nights and extended this to seven

The bathroom was disappointing. It was too small; the shower wet the whole room, making it unpleasant for normal bathroom uses.

The staff was very accomodating and the hotel and location are first rate.The only problem that I had was with the directions that I got from the hotel to our next stop at the Best Western inb Viterbo. The directions were very vague abd didn't help at all once we arrived in Viterbo. Also the directions I got for the location of the nearest Catholic Church were totally wron. I was told that San Andrea was on street 20 September and there is no church at all on that street. I wondere around for a good half hour before I found the church located several blocks away. This was not totally the staffs fault since the young man at the desk got his info from a map issued by the city. After my trip to Italy I am convinced that Italians in general are not all qualified to give directions to anywhere. This is a shame in the land of Amerigo Vespu cci.

We stay only one night but the service was good and the hotel stand up for elegance on the Viareggio beach side

Grand old hotel on the beachfront with impressive rooms and public spaces. The bedrooms were large and airy with high ceilings and good air conditioning. Large bathrooms but no tub, which was a pity. F&b staff were attentive and pleasant food quality was very good. Good location for beach and in the heart of the resort. Pool facilities were good and well maintained. Basically a good qualty 4 star hotel that met expectations.

After a 7 night stay I was very disappointed that I could not extend my checkout by one hour. I was offered 30 mins which was insulting ! If you can extend for 30 mins what difference would 1 hour make. Front desk staff were perfunctory and inflexible. Whilst they were professional and provided good information, there was little genuine warmth or hospitality. The hotel is frayed around the edges and needs updating, It's a beautiful building in a great location and caters towards an older demographic. It's a stuffy hotel with a lot of "rules", eg- You can't have dinner unless you're on halfboard (you have to check with front office if you want dinner???), you cannot wear beachwear in the lobby (it's a beach resort !!), you have to hand over your passport at check-in (no explanation !!), you have to dress formally for dining (really in 2012 !!). All in all it's a typical Italian resort hotel where they do things like they always have. No creativity, boring same old, same old hotel which is a pity as they they could be so much more profitable if they improved the hotel and services offered. Finally, change the pool umbrellas, they're all mouldy !!

The very nice setting of the hotel. The rooms were very peaceful.T

The restaurant and food were very good. We also liked the sitting areas.

Huge room, wonderful decor of the hotel, great pool

We left a special hat in our room and it took three days and a threat for the personnel to tell us they had found it!

Staff and all the facilities just excellent!!!!

Very much enjoyed the comfort of the hotel - room was ok (save for a temperamental toilet!) and the convenience was excellent to beach and shopping. Good base for doing day trips (we did Lucca and Siena). Would stay again.

Not a lot.

Some staff at reception. Room with sea view was on first floor and view was only partial between buildings.

Although I am sure I had the worst room in the Hotel (single use/89 euros) the hotel itself was a different matter..everything was really nice, pool area, garden,public washrooms, parking, bar,everything that you would expect from a quality 5 star. Next time I stay there I would most surley upgrade to a seaside room. If you like Viareggio, this is the place to stay.

My room overlooked the back of the service buildings. Not a real nice view, but the weather was too nice to stay indoors anyhow. Would upgrade and pay a little more to stay next time...nice place.